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Customer Representative Manager Jobs in Reno, NV

Kiwa

Shop Inspector- E&I Inspector

Minden, NV

Acting as the customer's representative at supplier and fabrication sites, you will promote safe ... Comply with PPI Quality Management System and its documented information Do you have what it takes?

U-Haul

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Kiwa

Shop Inspector- E&I Inspector

Minden, NV · On-site

Acting as the customer's representative at supplier and fabrication sites, you will promote safe ... Comply with PPI Quality Management System and its documented information Do you have what it takes?

Kiwa

Shop Inspector- E&I Inspector

Minden, NV · On-site

Acting as the customer's representative at supplier and fabrication sites, you will promote safe ... Comply with PPI Quality Management System and its documented information. Do you have what it takes?

CVS Health

Customer Service Representative

Carson City, NV · On-site

$17 - $31.30/hr

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ... Ability to manage multiple resources and tasks in a fast-paced environment. This position pays $18 ...

Ellsworth

Customer Service Representative

Sparks, NV · Hybrid

$16.25 - $22.25/hr

... Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical ... Processesincoming requestsviachat, phone,web, orCustomer Relationship Management System (CRM)for ...

Hoffmaster

Customer Service Representative

Sparks, NV · On-site

$16.25 - $22.25/hr

About The Role The Customer Service Representative serves as a key point of contact for customers ... Manage customer and internal inquiries related to orders, shipments, and inventory through ...

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Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Reno, NV?

The most popular types of Customer Representative jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Representative Manager jobs?

Cities near Reno, NV with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

Shop Inspector- E&I Inspector

Minden, NV

Kiwa
See more jobs at Kiwaexternal

Contractor

Re-posted 29 days ago

Job description

Job SummaryPPI Quality & Engineering is a global provider of quality assurance and inspection services supporting the energy industry, and is expanding its Quality Control team with experienced QC Specialists. In this role, you will perform and witness inspections and testing activities to ensure compliance with industry codes, customer specifications, and PPI Quality & Engineering procedures. You will verify equipment calibration, confirm technician certifications, and produce clear, accurate inspection reports that support informed decision-making. Acting as the customer's representative at supplier and fabrication sites, you will promote safe work practices, communicate inspection results to project coordinators and stakeholders, and contribute to continuous quality improvement initiatives. This role is ideal for a detail-driven professional who values precision, accountability, and operational excellence in quality execution. About the role

Witness inspections and testing per inspection test plans, quality plans, industry standards, supplier and customer requirements Verify inspection, measurement, and test equipment is calibrated/certified and meets all job related requirements Validate technician certification(s) are current for the intended scope of activity As the Customer Representative, work in a professional manner with Suppliers in regards to scheduling, deliveries, and overall job execution Generate reports documenting rejection and acceptance of inspections and testing activities Generate clear, concise, and accurate reports documenting rejection and acceptance of activities under surveillance Meet or exceed HSSE objectives of customer and Supplier, as well as PPI safety guidelines Communicate (via email or phone) job progression and inspection results to coordinator and Customer as required Promote safe work practices; for example, utilize all PPE required by the immediate work area, comply with Supplier safety practices while at Supplier locations, etc. Comply with PPI Quality Management System and its documented information

Do you have what it takes?

Minimum Requirements

High school diploma or equivalentThorough understanding of third-party inspection processes (NDE, FAT, Assembly, etc.) Understanding of and experience with industry quality standards and codes (API, ASNT, ASME, NACE, DS-1, etc.) Adequate verbal and written communication skills to interface with customers and co-workers Basic PC skills and some proficiency with spreadsheets Ability to work in a team-oriented environment and complete work on a schedule, including working long hours and weekends if necessary Decision-making ability, including making decisions regarding day-to-day operations and changing methods to obtain best results

Desired Qualifications Current Electrical Certification 3-5 years of experience in a Third Party Inspection role. 5+ years of experience in the oil and gas industry

Duration: 1 day

What can you expect from us in return?

At PPI Quality & Engineering, you'll join a dynamic, growing organization that values collaboration, expertise, and flexibility. As an independent contractor, you'll have the opportunity to work on meaningful projects across diverse clients, gain exposure to industry-leading practices, and engage with a supportive network of professionals. We provide clear communication, timely compensation, and a safe, compliant work environment, all while empowering you to manage your schedule and grow your skills in a fast-paced, innovative setting.

Employment Type: CONTRACTOR

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