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Customer Representative Manager Jobs in Reno, NV

GMS Inc

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

Customer Service Representative The primary function of a customer service representative is to ... Ability to self-manage and interact comfortably with the public. * Strong organizational skills and ...

Aston Carter

Customer Service Representative

Reno, NV

$18 - $19/hr

Manage and communicate with customers primarily through email, handling around 100-200 emails ... Service Representative department. The dress code excludes workout wear. Work shifts may vary ...

Aston Carter

Customer Service Representative

Reno, NV

$18 - $19/hr

Customer Service Representative The Customer Service Representative is responsible for supporting ... Manage and communicate with customers utilizing email 90% of the time and phone 10% of the time ...

U-Haul

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

Customer Service Representative The Customer Service Representative is responsible for supporting ... Manage and communicate with customers utilizing email 90% of the time and phone 10% of the time ...

U-Haul

Customer Service Representative

Carson City, NV · On-site

$15.75 - $21.25/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Sparks, NV · On-site

$16.25 - $22.25/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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Showing results 21-40

All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Reno, NV

Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Reno, NV?

The most popular types of Customer Representative jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Representative Manager jobs?

Cities near Reno, NV with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

Customer Service Representative

LoanMax Title Loans

Reno, NV • On-site

$16/hr

Other

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

Customer Service Representative

Loan Max Title Loans 2800 South Virginia St Reno, NV 89502

Pay Range: $16 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.

Store Hours: Full-time in store position Monday – Friday: 10:00 AM – 6:00 PM Rotating Saturdays: 9:00 AM – 2:00 PM Never work on Sundays

About the Position

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.

Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.

Key Responsibilities

• Provide exceptional customer service in person and by phone

• Explain loan products, terms, and payment options clearly and professionally

• Evaluate vehicles and process loan applications

• Manage customer accounts and payment processing

• Perform data entry and maintain accurate records

• Make courtesy reminder calls as needed

• Maintain compliance with company policies and applicable laws

What We Offer
  • Competitive pay
  • 6 paid holidays
  • Paid vacation
  • Paid on-the-job training
  • Full-time, stable work schedule
  • Career growth opportunities
  • Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.
Qualifications

General

• Must be able to work full-time schedule listed above

• Positive attitude and strong work ethic

• Excellent communication skills

• Detail-oriented and organized

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required

• Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

About LoanMax Title Loans

LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

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