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Customer Representative Manager Jobs in Meridian, MS

InsuraTec

Sales Representative (Remote)

Meridian, MS · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Toyota of Meridian

Service BDC Representative

Meridian, MS · On-site

$15.25 - $19.50/hr

Communicate through phone, text, email, and CRM tools. * Help maintain a full appointment schedule for our service advisors. * Deliver an exceptional customer experience with every interaction. What ...

Jones Logistics

Account Representative

Meridian, MS · On-site

* Manage an assigned territory within a large national customer account, maximizing available freight opportunities * Build and maintain strong customer relationships through proactive, professional ...

Border States

City Desk Rep

Meridian, MS · On-site

Provides customer service functions including, but not limited to, order entry, filling orders ... Ensures all batched managed material is labeled accurately and inventoried, as needed. * Performs ...

Border States Industries, Inc.

City Desk Rep

Meridian, MS · On-site

$17.25 - $22/hr

Provides customer service functions including, but not limited to, order entry, filling orders ... Ensures all batched managed material is labeled accurately and inventoried, as needed. * Performs ...

Border States

City Desk Rep

Meridian, MS · On-site

$17.25 - $22/hr

Provides customer service functions including, but not limited to, order entry, filling orders ... Ensures all batched managed material is labeled accurately and inventoried, as needed. * Performs ...

Attain Finance

Assistant Branch Manager

Meridian, MS · On-site

$16.75 - $23.75/hr

Stories of Success "I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance ...

Attain Finance

Assistant Branch Manager

Meridian, MS · On-site

$16.75 - $23.75/hr

Stories of Success "I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance ...

Attain Finance

Assistant Branch Manager

Meridian, MS · On-site

$16.75 - $23.75/hr

Stories of Success "I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance ...

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Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Meridian, MS?

The most popular types of Customer Representative jobs in Meridian, MS are:

Customer Representative Manager jobs near you
Infographic showing various Customer Representative Manager job openings in Meridian, MS as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution.

Remote Customer Service Benefits Leaders

Zuzick Organization of Globe Life

Meridian, MS • On-site

$15.75 - $21.25/hr

Full-time

Posted 26 days ago

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

173rd of 315 rated insurance

Job description

-No prior industry experience required

-Meet with clients on Zoom to help them enroll in benefit programs

-Explain options in a clear, simple, and relatable way

-Help clients complete online enrollment forms accurately

-Schedule and manage virtual appointments

-Use basic computer skills (email, Zoom, online systems) daily

-Follow a proven process with training and support provided

-Work independently while being part of a supportive team

Industry leaders will train all new canidates, but you must be:

  • Coachable and demonstrate high integrity

  • Your have a desire to help others

  • Excellent written and verbal communication skills

  • Strong organizational skills with a proactive, customer-focused mindset.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

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