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Customer Representative Manager Jobs in Decatur, GA

Travel Customer Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... time-management abilities - Ability to work independently and remotely while maintaining a high ...

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

FTSE 100 companies, Non-Profits and Growth Industries In this position the Customer Representative ... Report to CS Manager daily Qualifications * 1 years experience Preferred Additional Information ...

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

FTSE 100 companies, Non-Profits and Growth Industries In this position the Customer Representative ... Report to CS Manager daily Qualifications * 1 years experience Preferred Additional Information ...

Benefits Coordinator/Customer Rep

Atlanta, GA · On-site

$17.25 - $22.50/hr

We seeking to hire a full-time entry-level Customer Benefits Representative & Coordinator to join ... Hands-on training while you manage relationships with existing and new customers. We provide you ...

Customer Service Representative

Smyrna, GA · On-site

$15.75 - $21.25/hr

In a general practice setting, the CSR manages a high volume of routine appointments, preventive care visits, and client communications while maintaining accuracy, efficiency, and empathy. Key ...

Customer Service Representative

Smyrna, GA · On-site

$15.75 - $21.25/hr

In a general practice setting, the CSR manages a high volume of routine appointments, preventive care visits, and client communications while maintaining accuracy, efficiency, and empathy. Key ...

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Customer Representative Manager information

See Decatur, GA salary details

$5

$41

$65

How much do customer representative manager jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer representative manager in Decatur, GA is $41.82, according to ZipRecruiter salary data. Most workers in this role earn between $24.81 and $58.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Decatur, GA? The most popular types of Customer Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Representative Manager jobs? Cities near Decatur, GA with the most Customer Representative Manager job openings:
Eye Care Customer Rep

$15.25 - $20.50/hr

Other

Posted 7 hours ago


Job description

About the job Eye Care Customer Rep
Eye Care Customer Rep needs 1+ years experience
Eye Care Customer Rep requires:

  • Optical or eye care customer service experience
  • Phones
  • Training in eye care customer service
  • MS Office
  • Electronic communication
Eye Care Customer Rep duties:
  • Prioritize and problem solve customer issues and concerns.
  • Manage customer late lists, moving late jobs through the lab and communicating with customers.
needs 1+ years experience
Eye Care Customer Rep requires:
Optical or eye care customer service experience
Phones
Training in eye care customer service
MS Office
Electronic communication
Eye Care Customer Rep duties:
Prioritize and problem solve customer issues and concerns.
Manage customer late lists, moving late jobs through the lab and communicating with customers.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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