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Customer Representative Manager Jobs in Wisconsin

Customer Service Representative

Elkhorn, WI ยท On-site

$16.50 - $22.50/hr

Customer Service Representative Innovative Fiber, a TRG company and subsidiary of Schwarz Partners ... Manage and Maintain customer files. * Process new items and purchase orders. * Coordinate ...

Customer Service Representative

Lone Rock, WI ยท On-site

$16.25 - $22.25/hr

... Representative (CSR) to join our team in Richland Center. This position serves as the first point ... Coordinate communications between customers, drivers, operations staff, and management. * Maintain ...

Customer Service Representative

Marshfield, WI ยท On-site

$16 - $21.75/hr

Under the general supervision of a Manager, the Customer Service Representative is primarily responsible for triaging inbound calls from customers while ensuring a high level of customer service.

Customer Service Rep

Milwaukee, WI ยท On-site

$14.60/hr

Customer Service Rep Location: Milwaukee Airport F&B Advertised Compensation: $14.60 to Summary ... This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Customer Service Representative

Middleton, WI ยท On-site

$16.50 - $22.25/hr

The Customer Service Representative reports to the Manager of Aftermarket. This a unique opportunity to join a growing industry with a promising future. Does this work interest you? * Identify key ...

Showing results 41-60

Customer Representative Manager information

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.
What are the most commonly searched types of Customer Representative jobs in Wisconsin? The most popular types of Customer Representative jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Representative Manager jobs? Cities in Wisconsin with the most Customer Representative Manager job openings:

Customer Service Representative

Kennicott Brothers

Milwaukee, WI โ€ข On-site

$20 - $22/hr

Other

PTO

Re-posted 2 days ago


Job description

Customer Service Representative

Milwaukee - Milwaukee, WI 53208

Overview

Salary Range $20.00 - $22.00 Hourly Position Type Full Time Job Shift Day

Customer Service Representative

What We're Looking For

  • Prior experience in customer service, inside sales, or a customer-facing role.
  • Strong communicator โ€” comfortable on the phone, in person, and in writing.
  • Someone who stays calm and sharp when the pace picks up.
  • Organized, accountable, and detail-oriented with record-keeping.
  • Familiarity with CRM, POS systems, or Microsoft Office is a plus.
  • High school diploma or equivalent.

What We Offer

  • Employee Ownership โ€” Kennicott operates as an ESOP. That means you become a part-owner of the company and share directly in its success. It's not a perk โ€” it's a stake.
  • Full time employees are eligible for a full suite of Benefits, while all employees have access to Paid Time Off and free virtual Doctor visits through our provider.
Qualifications

About the Role

At Kennicott, the CSR position is where customer relationships live. You're the person customers count on to get it right โ€” whether they're a longtime house account calling in a standing order, a walk-in buyer working against a deadline, or a new customer figuring out what they need. This role sits at the intersection of sales, service, and relationships, and the people who do it well take real pride in the experience they create.

If you thrive in a fast-moving environment, enjoy real variety in your day, and take satisfaction in being the person who knows the answer โ€” this is a strong fit.

What You'll Do

Customer Service & Support

  • Be the primary point of contact for house accounts and walk-in customers, handling inquiries, orders, and transactions with speed and accuracy.
  • Provide accurate information and solutions that leave customers confident in every interaction.

Sales Support & Transactions

  • Assist customers through orders and purchases, ensuring a smooth experience from start to finish.
  • Identify and capture upsell opportunities naturally during customer interactions.
  • Partner with the branch team to support a seamless customer experience.

Relationship Management

  • Build genuine relationships that drive loyalty and repeat business โ€” you're a trusted resource, not just a transaction processor.
  • Gather and share customer feedback with sales and product teams to help improve what we offer.

Records & Administration

  • Maintain accurate, up-to-date customer records in our CRM system.
  • Prepare and manage documentation related to customer accounts and transactions.

Kennicott Brothers logo

About Kennicott Brothers

Sourced by ZipRecruiter

Kennicott is a leading importer and distributor of fresh flowers, plants, and floral design materials. Our expertise lies in sourcing and delivering a wide range of top-quality floral products to local florists, event planners, and major retailers nationwide. While our roots run deep in the Chicago area, we now cater to our customers through 15 wholesale floral distribution centers across the Midwest, Southeast, and East Coast. As a wholly employee-owned company for more than two decades, we are a sizable organization dedicated to preserving the close-knit, family-like culture that paved the way for our success over 140 years ago. This is how hundreds of farmers, suppliers, and partners perceive us every day: as an industry leader, setting high standards in floral excellence, exceptional customer service, and unwavering commitment to ethical business practices.

Industry

Florists

Company size

201 - 500 Employees

Headquarters location

Chicago, IL, US

Year founded

1881