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Customer Representative Manager Jobs in Wisconsin

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively ...

AROW Global

Customer Service Representative

Mosinee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Reporting to the Customer Relations Manager, the Customer Service Representative I (CSR I) is the first of three levels of customer service work and is responsible for ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively ...

Forward Bank

Customer Support Representative

Marshfield, WI · On-site

$16 - $21.75/hr

Customer Support Representative Named American Banker's "Best Banks to Work For" six consecutive ... Ability to manage multiple tasks in a fast-paced environment Join our team and help us live our ...

Forward Bank

Customer Service Representative

Marshfield, WI · On-site

$16 - $21.75/hr

Forward Bank Customer Service Representative Named American Banker's "Best Banks to Work For" six ... Ability to manage multiple tasks in a fast-paced environment Join our team and help us live our ...

QPS

Customer Service Representative

Pewaukee, WI · On-site

$22 - $27/hr

Customer Service Representative $22.00 $27.00/hr. 1st 08:00 am - 05:00 pm QPS has a great direct ... Ability to manage multiple priorities in a fast-paced environment * Proficiency in Microsoft Office ...

New

Mativ Holdings

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Effectively manage incoming calls * Service new and existing accounts * Accurately and efficiently enter orders * Work with the sales team to provide quotations to customers * Handle complaints ...

Roehl Transport

Customer Service Representative

Marshfield, WI · On-site

$16 - $21.75/hr

As a CSR, you manage the awarded freight volume from your customers, solicit freight, and develop additional business with your customers. Your work ensures our drivers make a great living and helps ...

Labelink

Customer Service Representative

Appleton, WI · On-site

$23/hr

Customer Service Representative Labelink USA is currently seeking a full-time customer service ... Manage multiple priorities while maintaining accuracy and attention to detail. * Provide support to ...

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Showing results 21-40

All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Wisconsin

Customer Representative Manager information

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.
What are the most commonly searched types of Customer Representative jobs in Wisconsin? The most popular types of Customer Representative jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Representative Manager jobs? Cities in Wisconsin with the most Customer Representative Manager job openings:
Customer Representative Manager jobs near you

Customer Service Representative

MRA - The Management Association

Milwaukee, WI • On-site

$15.75 - $21.50/hr

Other

Re-posted 27 days ago

Job description

Lakewood Instruments Customer Service RepresentativeMilwaukee, WIPosition SummaryAt Lakewood Instruments, every employee contributes directly to the success and growth of the company. We are seeking a motivated and customer-focused Customer Service Representative who thrives in a fast-paced manufacturing environment and is committed to delivering exceptional service.This role serves as a key point of contact for customers by supporting order management, quotations, shipment coordination, troubleshooting, and account support while maintaining strong communication across departments. The ideal candidate is detail-oriented, solution-driven, and capable of building strong customer relationships through professionalism and responsiveness.Qualities, Duties and Responsibilities
  • Provide professional and timely support to customers via phone and email regarding:
    • Product quotes
    • Order status and processing
    • Expedite requests
    • Shipping and delivery inquiries
    • General customer support
  • Build and maintain positive customer relationships through effective communication and follow-through.
  • Enter and process customer orders, shipment invoices, and related documentation accurately within the ERP system.
  • Assist customers with basic product troubleshooting and technical support inquiries.
  • Develop new customer accounts and coordinate credit reference documentation as needed.
  • Issue RMAs (Return Material Authorizations) and process customer return requests.
  • Monitor and maintain daily, weekly, and monthly sales and customer service reports.
  • Follow up on past-due customer accounts and assist in resolving payment discrepancies in coordination with accounting.
  • Create purchase orders and route for approval in accordance with company procedures.
  • Maintain accurate customer records, databases, and ERP system information.
  • Collaborate with internal departments including operations, production, purchasing, and shipping to ensure customer satisfaction and on-time delivery.
  • Support additional operational or production-related activities as assigned.
QUALIFICATIONS/EXPERIENCE/EDUCATION
  • Minimum of 2 years of customer service, inside sales, or order management experience, preferably within a manufacturing, electronics, or technical environment.
  • Strong verbal and written communication skills with the ability to professionally interact with customers and internal teams.
  • Excellent organizational skills and attention to detail.
  • Ability to prioritize tasks, solve problems, and manage multiple responsibilities in a fast-paced environment.
  • Proficiency with computers and Microsoft Office applications; ERP system experience preferred.
  • Associate degree in a technical or business-related field is preferred but not required.
  • Strong customer-first mindset with a proactive and team-oriented attitude.
Core Competencies
  • Customer Focus
  • Communication Skills
  • Problem Solving
  • Accountability
  • Teamwork & Collaboration
  • Time Management
  • Adaptability
  • Attention to Detail
Shift
  • 8:00am - 4:30pm; Monday - Friday
Environment
  • Indoors, heated/airconditioned
Equal Opportunity StatementLakewood Instruments is committed to creating an inclusive and respectful workplace. We are proud to be an equal opportunity employer and value diversity within our organization.

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