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Customer Representative Manager Jobs in Wisconsin

Mativ

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Effectively manage incoming calls * Service new and existing accounts * Accurately and efficiently enter orders * Work with the sales team to provide quotations to customers * Handle complaints ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

Vision insurance Are you an experience Customer Service Representative looking for a better ... Additionally, you will oversee the management of memberships, including renewals and scheduling ...

Brady

Customer Service Representative

Milwaukee, WI · On-site

$15.25 - $20.75/hr

... order management, and cross-functional collaboration to ensure complete customer satisfaction ... Customer Support Representative must become proficient in basic Trade Compliance and International ...

Brady

Customer Service Representative

Milwaukee, WI · On-site

$15.25 - $20.75/hr

... order management, and cross-functional collaboration to ensure complete customer satisfaction ... Customer Support Representative must become proficient in basic Trade Compliance and International ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

Vision insurance Are you an experience Customer Service Representative looking for a better ... Additionally, you will oversee the management of memberships, including renewals and scheduling ...

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Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Wisconsin?

The most popular types of Customer Representative jobs in Wisconsin are:

Customer Representative Manager jobs near you

Customer Service Representative- Customer Experience

plymouth

East Troy, WI • On-site

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Initiates, processes, expedites, and revises customer orders as needed.

  • Provides timely and accurate information to customers regarding order status, product inquiries, quotes, and order changes.

  • Collaborates with internal departments and manages customer-related activities to support on-time delivery and customer satisfaction.

Job description

Customer Service Representative - Trent

Ready to take the next step in your Plymouth career? Explore this exciting internal opportunity to grow your skills, expand your impact, and continue building your future with us.

About the opportunity:

The Customer Service Representative is responsible for providing excellent customer service both externally and internally. This role requires developing an in-depth knowledge of company products and programs while building strong working relationships through timely and accurate day-to-day order fulfillment, involvement with pricing administration, and other customer-related activities. This position is onsite and requires daily presence at the Trent facility.

Based on the candidate’s experience and skill set, responsibilities and scope may be adjusted.

WHAT YOU’LL BE WORKING ON

  • Initiates, processes, expedites, and revises customer orders as needed.
  • Provides timely and accurate information to customer order status and product inquiries; identifies customer requirements and specifications for quotes.
  • Adds new customers to Axiom/Epicor.
  • Manages turnkey programs with outside processors to ensure timely delivery to key customers.
  • Communicates regularly with key customers regarding order status, timeline updates, and order changes.
  • Maintains order schedules for mill visibility to support on-time delivery.
  • Evaluates customer complaints, documents in CSR database, investigates, and resolves or escalates as needed.
  • Acts as a customer advocate within Plymouth Tube.
  • Collaborates closely with sales, operations, finance, and other departments.
  • Adheres to established mill parameters.
  • Maintains proactive communication with customers and internal teams.
  • Informs sales of quotes, invoicing, credit matters, and customer issues.
  • Supports marketing, sales, and manufacturing with additional projects and administrative duties as needed.

WHAT YOU’LL NEED TO SUCCEED:

  • Bachelor’s or Associate’s degree preferred; however, candidates with a High School diploma and 3+ years of customer service experience in a manufacturing B2B environment (not a call center) will also be considered.

  • Candidates with working knowledge of Plymouth manufacturing processes, along with a strong aptitude and desire to learn, may also be considered even without prior CSR experience. 

  • Experience solving customer problems and managing complex situations.
  • Strong ability to multitask and prioritize.
  • Analytical and problem-solving skills.
  • Self-motivated with a high sense of urgency and resourcefulness.
  • Proficiency in MS Office and general computer literacy.
  • Excellent written and verbal communication skills.

WHAT WE OFFER YOU:

  • Opportunity to work with fast-paced and supportive Customer Service team with opportunities to learn, grow, and gain broad exposure across the business

  • Medical, Dental, Vision, HSA, FSA
  • 401(k) with company match, Life Insurance, STD/LTD
  • 100% tuition reimbursement (including books & reasonable expenses)
  • Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)
  • Paid Time Off & Holidays
  • Career growth opportunities – gain broad exposure across the business

Job Type: Full-time

Benefits include:

  • 401(k) with an employer match
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Apply