Serve as the Project Manager for the task order, working with company management, the customer's representative, and customer agency representatives; provide operating advice and assistance on ...
Quick apply
Serve as the Project Manager for the task order, working with company management, the customer's representative, and customer agency representatives; provide operating advice and assistance on ...
Customer Service Representative
Leesburg, VA · On-site
$16.50 - $17/hr
Customer Service Representative Job Overview The Customer Service Representative will be ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...
Customer Service Representative
Leesburg, VA · On-site
$16.50 - $17/hr
Customer Service Representative Job Overview The Customer Service Representative will be ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...
Customer Service Representative
Bowie, MD · On-site
$15.30/hr
As a Customer Service Representative with United Furniture, you'll join a workplace that is ... Support the Office Manager with additional duties as needed Qualifications: * High School Diploma ...
Customer Service Representative
Bowie, MD · On-site
$15.30/hr
As a Customer Service Representative with United Furniture, you'll join a workplace that is ... Support the Office Manager with additional duties as needed Qualifications: * High School Diploma ...
Customer Service Representative
Washington, DC · On-site
$19.60 - $20.60/hr
Title: Customer Service Representative Job Overview The Custodian is responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...
Customer Service Representative
Washington, DC · On-site
$19.60 - $20.60/hr
Title: Customer Service Representative Job Overview The Custodian is responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...
Customer Service Representative
Falls Church, VA · On-site
$17 - $23.25/hr
As a Customer Service Representative with Ashley Furniture, you'll join a workplace that is ... Support the Office Manager with additional duties as needed Qualifications: * High School Diploma ...
Customer Service Representative
Falls Church, VA · On-site
$17 - $23.25/hr
As a Customer Service Representative with Ashley Furniture, you'll join a workplace that is ... Support the Office Manager with additional duties as needed Qualifications: * High School Diploma ...
Order Management Specialist
$26 - $34/hr
Experience in Order Management or related experience in customer Representative Qualifications: * Strong communication skills (both verbal and written), with the ability to effectively engage with ...
Order Management Specialist
$26 - $34/hr
Experience in Order Management or related experience in customer Representative Qualifications: * Strong communication skills (both verbal and written), with the ability to effectively engage with ...
As a Customer Service Representative with Ashley Furniture, you'll join a workplace that is ... Support the Office Manager with additional duties as needed Qualifications: * High School Diploma ...
As a Customer Service Representative with Ashley Furniture, you'll join a workplace that is ... Support the Office Manager with additional duties as needed Qualifications: * High School Diploma ...
Customer Service Representative
Odenton, MD · On-site
$18 - $24.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Odenton, MD · On-site
$18 - $24.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Fulton, MD · On-site
$15.75 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Fulton, MD · On-site
$15.75 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Gambrills, MD · On-site
$15.50 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Gambrills, MD · On-site
$15.50 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Odenton, MD · On-site
$18 - $24.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Odenton, MD · On-site
$18 - $24.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Halethorpe, MD · On-site
$15.75 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Halethorpe, MD · On-site
$15.75 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Ellicott City, MD · On-site
$16 - $21.75/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Ellicott City, MD · On-site
$16 - $21.75/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Gambrills, MD · On-site
$15.50 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Gambrills, MD · On-site
$15.50 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Halethorpe, MD · On-site
$15.75 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Halethorpe, MD · On-site
$15.75 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Fulton, MD · On-site
$15.75 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Fulton, MD · On-site
$15.75 - $21.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Edgewater, MD · On-site
$15.50 - $21/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Edgewater, MD · On-site
$15.50 - $21/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Annapolis, MD · On-site
$15.75 - $21.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Annapolis, MD · On-site
$15.75 - $21.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Odenton, MD · On-site
$18 - $24.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Odenton, MD · On-site
$18 - $24.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Annapolis, MD · On-site
$15.75 - $21.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Service Representative
Annapolis, MD · On-site
$15.75 - $21.50/hr
The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...
Customer Representative Manager information
What does a customer representative manager do?
A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.
What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?
To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.
How does a customer representative manager typically collaborate with other departments to resolve customer issues?
A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.
What is the difference between Customer Representative Manager vs Customer Service Supervisor?
| Aspect | Customer Representative Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops strategies, manages performance | Supervises daily customer service operations, trains staff, handles escalations |
| Required Credentials | Bachelor's degree in business or related field, experience in customer service management | High school diploma or equivalent, experience in customer service roles |
| Work Environment | Office setting, managerial meetings, strategic planning | Call centers, retail stores, or service centers |
| Industry Usage | Common in large organizations with multiple teams | Found in various customer service settings, often in retail and call centers |
The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.
What are the most commonly searched types of Customer Representative jobs in Washington?
The most popular types of Customer Representative jobs in Washington are:
What cities in Washington are hiring for Customer Representative Manager jobs?
Cities in Washington with the most Customer Representative Manager job openings:
Full-time
Posted 7 days ago
Job description
Position Summary
We are seeking a Project Manager to serve as the designated Key Personnel lead for a USCG HR Staffing Support Services task order. This individual will be the single point of contact for the Contracting Officer (KO) and Contracting Officer's Representative (COR), overseeing technical execution, schedule, and compliance across all task areas.
Key Responsibilities
- Serve as the Project Manager for the task order, working with company management, the customer's representative, and customer agency representatives; provide operating advice and assistance on administrative and management issues.
- Manage the task order under the guidance of company management, ensuring technical solutions and schedules are implemented in a timely manner using benchmarking and program metrics.
- Coordinate task schedules to ensure solutions developed or implemented are consistent with the customer's objectives and the Statement of Work.
- Ensure compliance with the terms and conditions outlined in the Statement of Work and adhere to financial obligations through financial reporting and analysis.
- Serve as single point of contact for the KO and COR; be available via telephone between 0800–1630 EST, Monday–Friday, and respond to requests for discussion or resolution of technical problems within 3 hours of notification.
- Provide a monthly progress report to the COR no later than five (5) business days after the previous month's end, summarizing labor hours, direct costs, technical progress, schedule status, and any concerns or recommendations.
- Attend a Post-Award Conference with the KO and COR no later than five (5) business days after award.
Required Experience & Qualifications
- Bachelor's degree and two (2) years of progressive project leadership and management experience; OR
- Associate's degree and five (5) years of progressive project leadership and management experience.
Additional Requirements
- Must be able to read, write, speak, and understand English fluently.
- Must be able to obtain a Common Access Card (CAC) via Mission Partner Identity, Credential and Access Management (MP ICAM) and NBIS.
- Position is unclassified; no formal security clearance is required.
- Ability to work onsite/hybrid at USCG Headquarters, Washington, DC, with telework subject to COR approval.
- Designated as Key Personnel: the Contractor must notify the KO no less than 15 business days in advance of any proposed replacement, with written justification and qualifications of the proposed substitute.
- Resume required to be submitted with the proposal/quote per RFQ Subfactor A (Key Personnel Resumes).