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Customer Representative Manager Jobs in Washington

Centuria

UCC Supervisor

Alexandria, VA · On-site

... the customer representatives the status and activities of personnel covered under contract ... Management Institute (ICMI) or other institute/company. We may use artificial intelligence (AI ...

IMTAS

Program Manager

Washington, DC · On-site

Responsible for overall project management of the IT contract * Provides administrative and ... Exhibit excellent communication skills, frequently keeping the customer representative informed of ...

Parksite

A&D Specification Representative

Washington, DC · On-site

$95K - $110K/yr

Building Solutions Specialist - Interiors Architectural Specification Representative Regular ... Use the CRM (Salesforce) software to effectively managing opportunity pipeline, log activities ...

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Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Washington?

The most popular types of Customer Representative jobs in Washington are:

What cities in Washington are hiring for Customer Representative Manager jobs?

Cities in Washington with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

UCC Supervisor

Centuria

Alexandria, VA • On-site

Full-time

Re-posted 20 days ago

Job description

Job Title: UCC Supervisor
Location: Alexandria, Virginia
Company/ Program Description:
Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
Job Responsibilities:
- Responsible for overall project management of complex, multi-task IT contracts.
- Plans, organizes and manages groups of employees engaged in various technical duties.
- Provides administrative and technical direction to personnel
- Recruit, hire, terminate personnel and commit corporate resources
- Coordinates approved task order
- Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production
- Provides the customer representatives the status and activities of personnel covered under contract
- Responds to administrative or technical requests from the customer representative
- Applies continuous evaluation and control measures; works without supervision.
Job Requirements:
- Five (5) years of experience in a high-volume contact center supporting the general public.
- May hold 1 or more Help Desk Institute (HDI) certifications or formal training from International Customer Management Institute (ICMI) or other institute/company.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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