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Customer Representative Manager Jobs in Ohio (NOW HIRING)

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

SBM Management Services

Customer Service Rep

New Albany, OH · On-site

$14.75 - $15.75/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: * Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays ...

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Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Ohio?

The most popular types of Customer Representative jobs in Ohio are:

What cities in Ohio are hiring for Customer Representative Manager jobs?

Cities in Ohio with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

Customer Service Rep - Entry Level CSR

Xcel Management Inc

Columbus, OH • On-site

$20 - $30/hr

Full-time

Re-posted 5 hours ago

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Job description

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer needs and contribute to sales efforts.

Responsibilities

  • Provide timely and accurate customer support in person
  • Develop and maintain strong product knowledge to assist customers effectively
  • Collaborate with team members to ensure a seamless customer experience
  • Assist in identifying sales opportunities and support sales initiatives

Preferred Qualifications

  • High school diploma or equivalent


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