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Customer Representative Manager Jobs in Indiana (NOW HIRING)

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Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Indiana?

The most popular types of Customer Representative jobs in Indiana are:

What cities in Indiana are hiring for Customer Representative Manager jobs?

Cities in Indiana with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

Customer Service Representative (CSR)

Knightstown, IN • On-site

Jake's Heating, Air & Plumbing
1 - 10 employees
Learn more about Jake's Heating, Air & Plumbingexternal

$14.75 - $20.25/hr

Full-time

Re-posted 4 days ago

Job description

Jake’s Heating, Air & Plumbing is looking for a Call Center Rep who thrives in the middle of the action. If you know how to stay cool under pressure, juggle calls like a pro, and keep things running smooth for both customers and techs, you’ll fit right in.

We’re a family owned HVAC and plumbing company that’s been proudly serving our community since 2006. We take pride in providing top quality plumbing services and home comfort solutions our customers can count on.


Your New Role

As a Call Center Rep, you’ll be the heartbeat of our office, fielding inbound calls, scheduling jobs, keeping customers happy, and making sure every tech hits the ground running.


What You’ll Do

• Handle a high volume of inbound calls with confidence and professionalism
• Convert calls into booked service appointments that drive revenue
• Partner with techs and the office team to keep scheduling tight and error free
• Follow up with customers to confirm satisfaction and uncover additional needs
• Resolve issues calmly and effectively in real time
• Keep accurate notes and data in the CRM (attention to detail is key)
• Stay up to date on promotions, services, and company procedures


What You’ll Need
• Previous experience in a call center or customer service role
• Strong communication skills and a customer first mindset
• Ability to multitask, stay organized, and work under pressure
• Tech savvy with Microsoft Office and CRM systems
• Dependable, punctual, and detail oriented
• Must pass a background check and drug screening
• Availability to work first or second shift.


Bonus Points If You Have

• Experience in HVAC, plumbing, or residential service operations
• Familiarity with ServiceTitan


Why You’ll Love Working Here
• Family owned and operated since 2006
• Leadership that listens and values your input
• Positive, no drama work environment
• Real opportunity to grow your career