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Customer Representative Manager Jobs in Gary, IN

Midwest Tech Services

Be Seen First

Customer Service Representative / Manager

Willowbrook, IL · On-site

$38K - $50K/yr

  • Medical

  • Life

  • PTO

As a Customer Service Representative, you will play a vital role in delivering exceptional support ... Process orders and manage related data entry tasks * Handle customer complaints with ...

Power Stop LLC

Customer Service Representative

Burr Ridge, IL · On-site

$15.75 - $21.50/hr

Job Type Full-time Description The Customer Service Representative will be responsible for ... Accurately enter and manage customer orders in the systems and ensure all details are correct, and ...

Power Stop LLC

Customer Service Representative

Willowbrook, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative The Customer Service Representative will be responsible for ... Accurately enter and manage customer orders in the systems and ensure all details are correct, and ...

Integrity Trade Services

Client Services Supervisor

Hammond, IN · On-site

$45K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Report administrative activities and concerns to the Director of Warehousing and CSR Manager. * Perform all functions of a Customer Service Representative (CSR) as needed. * Communicate ...

Atlas Air

Station Representative

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicate with Station Manager and HDQ Global Control Center on any issues or irregularities that affect the operation. * Work to ensure all customers, vendors, and government authorities are aware ...

Hire Frontier

Customer Service Representative - CSR

Chicago, IL · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

Customer Service Representative - CSR The Customer Service Representative plays a vital and highly ... Manage daily front office responsibilities, including processing opening requests, checking in with ...

Hire Frontier

Customer Service Representative - CSR

Chicago, IL · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

Customer Service Representative - CSR The Customer Service Representative plays a vital and highly ... Manage daily front office responsibilities, including processing opening requests, checking in with ...

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All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Gary, IN

Customer Representative Manager information

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What cities near Gary, IN are hiring for Customer Representative Manager jobs?

Cities near Gary, IN with the most Customer Representative Manager job openings:

Customer Representative Manager jobs near you

Customer Service Representative / Manager

Midwest Tech Services

Willowbrook, IL • On-site

$38K - $50K/yr

Full-time

Medical, Life, PTO

Posted 12 days ago

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Job description

As a Customer Service Representative, you will play a vital role in delivering exceptional support and ensuring customer satisfaction within a small team environment. You will handle a variety of customer interactions primarily via phone, email, and chat, collaborating closely with Sales, Purchasing and the Owner to resolve issues and process orders efficiently during standard business hours.

Responsibilities

  • Provide customer support and resolve inquiries effectively
  • Process orders and manage related data entry tasks
  • Handle customer complaints with professionalism and empathy
  • Maintain product knowledge to assist customers accurately
  • Communicate clearly with customers through phone, email, and chat
  • Conduct follow-up calls to ensure issue resolution and customer satisfaction
  • Document interactions and update customer records promptly
  • Collaborate with Sales and Technical teams to support customer needs

Required Qualifications

  • Minimum 1 year of experience in customer service

Preferred Qualifications

  • Associate degree in Business Administration or related field
  • Strong communication and active listening skills
  • Effective problem-solving and conflict resolution abilities
  • Time management and multitasking proficiency
  • Empathy in customer interactions
  • Accurate and efficient data entry and general computer skills.
  • Experience with ODOO software a plus.

Company Description

Distributor and Manufacturer's Representative of equipment, tools and materials to the Electronics Manufacturing Industry. Great people. Small, informal, aggressive and selling the top tier lines in our industry.