Customer Representative Executive Jobs in Delaware

About Tech Impact
Tech Impact is a nonprofit-focused managed services provider serving more than 400 nonprofit organizations. Our capabilities include an enterprise Kaseya toolset, full-service cybersecurity advisory and managed security services, SOC/SIEM, a fully staffed Help Desk, and technical project teams. We help nonprofits use technology securely and effectively to advance their missions.

• We pay 87% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
• Paid Time Off - 15 days accrued in the first year.
• 10 Paid Holidays.
• IRA Matches up to 3% of gross salary.
• Employer-paid life insurance benefit.
• Our organization allows everyone to learn and grow to make a difference.
• Learn More About Tech Impact www.techimpact.org

The Senior Account Executive (SAE) is the strategic and commercial relationship leader for a named portfolio of Tech Impact’s most important MSP customers. The SAE builds trusted relationships with executive leaders and decision makers, learns each organization’s mission, programs, operating priorities, risks, and growth goals, and connects those needs to practical technology strategies and Tech Impact solutions. This is not a routine account-service or ticket-escalation role. A Junior Account Manager provides day-to-day account and customer services; the SAE leads business-level discovery, strategic planning, opportunity development, and the customer’s journey through complex buying decisions.

• Build multi-threaded relationships with CEOs, COOs, CFOs, technology leaders, program leaders, and other decision makers across the assigned portfolio.
• Lead structured business discovery to understand mission outcomes, program delivery, workforce needs, funding and budget constraints, operational bottlenecks, risk tolerance, and change readiness.
• Create and maintain strategic account plans, stakeholder maps, client-health views, and 12–18 month technology roadmaps with clear priorities, budgets, owners, and next decisions.
• Lead executive business reviews that connect service performance, cybersecurity risk, asset lifecycle, data, automation, AI, and technology investments to organizational outcomes.
• Identify, qualify, and nurture expansion opportunities; develop a value case; coordinate technical discovery; and lead opportunities through proposal, decision, and close.
• Partner with cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing to bring the right expertise to each client conversation.
• Work in close partnership with the Junior AM, maintaining clear ownership while ensuring a consistent, well-documented customer experience.
• Monitor account risk and renewal readiness, coordinate recovery plans, maintain an accurate forecast and CRM record, and escalations early.
• Represent Tech Impact onsite and at nonprofit/customer events; use in-person engagement for discovery, executive alignment, planning, and key decisions.
• Bring portfolio insight back to Tech Impact to improve packaging, positioning, adoption, and delivery of strategic services.

• Decision-maker and executive relationships are active across the VIP portfolio.
• Clients have current, actionable technology roadmaps tied to mission and business priorities.
• Executive reviews produce documented decisions, owners, dates, and funded next steps.
• Qualified pipeline and profitable expansion grow across security, lifecycle/replacement, data, automation, AI, and technical projects.
• Retention risks are surfaced early and addressed through coordinated action.
• Forecasts, account plans, stakeholder maps, and opportunity records are complete and reliable.

• 5+ years in strategic account management, consultative technology sales, vCIO/client strategy, or customer success within an MSP, MSSP, IT services, cloud, cybersecurity, or related environment.
• Demonstrated success engaging executives, uncovering organizational needs, building business cases, and leading complex expansion opportunities.
• Strong working knowledge of managed IT, cybersecurity, cloud/productivity platforms, technology lifecycle planning, and technology project delivery.
• Ability to discuss data, workflow automation, and AI opportunities credibly, while bringing in specialists for solution architecture and delivery validation.
• Excellent discovery, facilitation, presentation, writing, negotiation, and follow-through skills.
• Experience collaborating across sales, service delivery, technical, security, finance, and leadership teams.
• Willingness and ability to travel for customer meetings and events.

• Experience working with nonprofit organizations or demonstrated fluency in mission-driven operating environments.
• Experience with Kaseya and/or an MSP PSA/CRM, QBR, roadmap, or account-planning platform.
• Relevant technical, cloud, cybersecurity, project, or consultative-sales certifications.
• Experience selling or advising on data strategy, automation, AI adoption, cybersecurity maturity, and technology replacement planning.

The SAE does not own Help Desk delivery, routine ticket escalation, billing administration, scheduling, standard service reporting, or day-to-day account requests. The SAE remains aware of those issues when they affect trust, retention, executive communication, or commercial strategy and partners with the Junior AM and service owners to address them.

• As an equal-opportunity employer, Tech Impact values a diverse, inclusive workforce, and we provide equal employmentopportunities to all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified applications regardless of criminal histories consistent with legal requirements.
• ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Requires the ability to use a computer and other office-related equipment.
• Requires the ability to sit for extended periods of time, stand, stoop, crawl and lift up to 50 lbs.
• May require local and regional travel.

Department: Account Management
This is a full time position