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Customer Reliability Engineer Jobs in Washington, DC

Transunion

Staff Site Reliability Engineer

Reston, VA · On-site

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

Trans Union LLC

Staff Site Reliability Engineer

Reston, VA · On-site

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

TransUnion

Staff Site Reliability Engineer

Reston, VA

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

Microsoft

Site Reliability Engineer - CTJ - POLY

Reston, VA · On-site

$59.25 - $78.75/hr

Candidates must be able to meet Microsoft, customer and/or government security screening ... Reliability Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119 ...

kgs

Monitoring/SRE Engineer (REMOTE)

Washington, DC · Remote

$64.50 - $85.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Monitoring / SRE Engineer to support KITS and our government customer in Washington, DC. The position is remote. This ...

kgs

Monitoring/SRE Engineer (REMOTE)

Washington, DC · Remote

$64.50 - $85.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Monitoring / SRE Engineer to support KITS and our government customer in Washington, DC. The position is remote. This ...

Umbra

Senior Site Reliability Engineer

Arlington, VA · On-site

$65.50 - $87.25/hr

... that empower customers worldwide with unmatched access to critical information from space. Our ... About the Job We are seeking an experienced Senior Site Reliability Engineer to help design, build ...

Umbra

Senior Site Reliability Engineer

Reston, VA · On-site

$59.25 - $78.75/hr

... that empower customers worldwide with unmatched access to critical information from space. Our ... About the Job We are seeking an experienced Senior Site Reliability Engineer to help design, build ...

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Showing results 41-60

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Washington, DC

Customer Reliability Engineer information

See Washington, DC salary details

$69.1K

$133.6K

$159.6K

How much do customer reliability engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer reliability engineer in Washington, DC is $133,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $146,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Washington, DC?

For Customer Reliability Engineer jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Washington, DC look for?

The top searched job categories for Customer Reliability Engineer jobs in Washington, DC are:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Washington, DC as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $133,566 per year, or $64.2 per hour.

ME00528-Site Reliability Engineer 3

Momentum Engineering, Inc.

Annapolis, MD • On-site

$165K - $230K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 11 days ago

Job description

Momentum Engineering, Inc. fosters an employee-centric culture. Our strength lies in our people. With a high percentage of employees holding advanced degrees in engineering, computer science, and related disciplines, we bring deep technical expertise to every mission. Our team includes professionals with security clearances and full-scope polygraphs, ensuring trusted, secure support for the most sensitive national security initiatives. Additionally, our workforce is equipped with industry-leading certifications, demonstrating a commitment to continuous learning and excellence. Most importantly, our exceptional employee retention rate reflects a culture of professional growth, mission focus, and dedication-ensuring long-term stability and expertise for our customers' critical needs.
Job Summary
  • Seeking a Senior Site Reliability Engineer with deep expertise in Amazon Web Services (AWS) to support the migration of corporate hardware-based systems into the WANDS/AWS environment. The ideal candidate will have strong experience designing, deploying, securing, and automating cloud infrastructure while ensuring high availability, scalability, and operational resilience.

Primary Responsibilities
  • Set up, configure, and manage AWS EC2 environments, including compute provisioning, networking, and security controls
  • Develop and maintain Infrastructure as Code (IaC) using Terraform and Ansible to automate deployment, configuration management, and repeatable infrastructure builds
  • Apply expertise in the AWS Well-Architected Framework, including Operational Excellence, Security, Reliability, Performance Efficiency, Cost Optimization, and Sustainability, to ensure compliant and resilient cloud solutions
  • Leverage Site Reliability Engineering (SRE) best practices to automate operational tasks, design highly available and fault-tolerant systems, and implement robust monitoring, logging, and alerting capabilities

Required Qualifications
  • Must have active Top Secret/SCI clearance with NSA Full Scope Polygraph
  • Fourteen (14) years of experience in software development/engineering, including requirements analysis, software development, installation, integration, evaluation, enhancement, maintenance, testing, and problem diagnosis/resolution
  • Bachelor's degree in Computer Science or in a related technical field is highly desired which will be considered equivalent to two (2) years of experience
  • A Master's degree in a Technical Field will be considered equivalent to four (4) years of experience
  • A degree in Mathematics, Information Systems, Engineering, or similar degree will be considered
  • One of the following certifications required:
    • AWS Certified Developer-Associate
    • AWS Certified Solutions Architect-Associate
    • AWS Certified Solutions Architect-Professional
    • AWS Certified SysOps Administrator-Associate
    • Certified Kubernetes Administrator (CKAD)
    • Elastic Certified Engineer
    • Elastic Certified Obervability Engineer
  • Possession of a Cloud certification is required and will be verified as part of the interview or offer process.

Desired Qualifications
  • Experience with Docker, Kubernetes, DevOps, CI/CD, and automation

Exempt hourly position. 11 paid holidays, minimum of 3 weeks PTO, company sponsored group medical plan, company paid dental, vision, life insurance, and STD/LTD plans. Salary is dependent upon the candidate's experience and qualifications.
The pay range for this role is:
165,000 - 230,000 USD per year (NBP)

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