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Customer Reliability Engineer Jobs in Washington, DC

Nightwing

Site Reliability Engineer

Sterling, VA · On-site

$56.50 - $75/hr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Job Title: Site Reliability Engineer ...

Nwis

Site Reliability Engineer

Sterling, VA

$56.50 - $75/hr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Job Title: Site Reliability Engineer ...

ManTech

Site Reliability Engineer

Washington, DC

$114K - $190K/yr

MANTECH seeks motivated, career, and customer-oriented Site Reliability Engineer (SRE) for a new initiative. This effort supports the rapid design, deployment, operation, and sustainment of ...

Barbaricum

Senior Reliability Engineer

Washington, DC · On-site

... federal customers, focusing on Defense and National Security mission sets. They are seeking an ... Senior Site Reliability Engineer to enhance the reliability, availability, and operational ...

BRG

Site Reliability Engineer

Washington, DC · On-site

$130K - $160K/yr

Our customers and partners trust us to deliver reliable, first-to-market solutions and safeguard ... The SRE will work closely with software developers and operations teams to improve system ...

teKnoluxion

Cloud Reliability Engineer

Herndon, VA · On-site

$105K - $132K/yr

Join our growing team supporting the NGA customer's mission as an Cloud Reliability Engineer. Responsibilities What you get to do every day: * Deliver resilient architecture designs (multi-AZ and/or ...

teKnoluxion

Cloud Reliability Engineer

Springfield, VA · On-site

$107K - $134K/yr

Join our growing team supporting the NGA customer missions as an Cloud Reliability Engineer. Responsibilities What you get to do every day: * Deliver resilient architecture designs (multi-AZ and/or ...

teKnoluxion

Cloud Reliability Engineer

Springfield, VA · On-site

$107K - $134K/yr

Join our growing team supporting the NGA customer's mission as an Cloud Reliability Engineer. Responsibilities What you get to do every day: * Deliver resilient architecture designs (multi-AZ and/or ...

teKnoluxion

Cloud Reliability Engineer

Springfield, VA · On-site

$107K - $134K/yr

Join our growing team supporting the NGA customer's mission as an Cloud Reliability Engineer. What you get to do every day: * Deliver resilient architecture designs (multi-AZ and/or multi-Region ...

Ardent

Reliability Engineer

Washington, DC · On-site

$116K - $146K/yr

Ardent employees are committed to solving our customers' most difficult problems-and we are ... We are seeking a skilled Reliability Engineer to support our client's mission by enhancing ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Washington, DC

Customer Reliability Engineer information

See Washington, DC salary details

$69.1K

$133.6K

$159.6K

How much do customer reliability engineer jobs pay per year?

As of Jul 7, 2026, the average yearly pay for customer reliability engineer in Washington, DC is $133,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $146,100.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Washington, DC? For Customer Reliability Engineer jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Washington, DC look for? The top searched job categories for Customer Reliability Engineer jobs in Washington, DC are:
Customer Reliability Engineer jobs near you
Site Reliability Engineer / Platform Reliability Engineer

Site Reliability Engineer / Platform Reliability Engineer

RIVIDIUM

Alexandria, VA • Hybrid

$60.75 - $81/hr

Full-time

Posted 9 days ago

Job description

RiVidium is seeking a Site Reliability Engineer / Platform Reliability Engineer to support our planned MODES III team supporting Military Community and Family Policy (MC&FP). This role supports IT, Cybersecurity, and Data Operations ? Modernization & Innovation and helps deliver mission-focused outcomes for service members, families, and related stakeholders. Ensures PWS C.5.3 operational reliability; maintains privileged system access, implements monitoring automation aligned to RMF controls, and supports ATO sustainment through 24/7 availability engineering, incident response, and performance optimization.

Key Responsibilities

  • Support platform reliability, availability, and operational resilience across supported services.
  • Monitor performance, identify reliability risks, and help improve stability and recovery outcomes.
  • Work with cloud and development teams on observability, automation, and service health improvements.
  • Contribute to performance tuning, incident follow-up, and reliability reporting.

Basic Qualifications

  • Bachelor?s degree in a relevant discipline or equivalent professional experience.
  • Relevant experience aligned to the role and labor category; openings may be filled at Senior (10-15 yrs).
  • Ability to satisfy applicable Government personnel security requirements for the assigned role. For IT and cybersecurity workforce positions, applicable DoD 8140 training and certification requirements will apply upon award.
  • Strong communication, teamwork, and documentation skills in a mission-focused delivery environment.
  • Hands-on experience with tools, platforms, or engineering practices relevant to the role.

Preferred Qualifications

  • Experience with cloud-native engineering, application delivery, automation, or reliability engineering, as applicable to the role.
  • Familiarity with secure software delivery, testing, DevSecOps, or performance engineering practices.
  • Experience supporting modernization efforts in regulated or mission-critical environments.

Work Setting

This role is expected to support work in the Alexandria, Virginia area, with on-site support at the DoD Mark Center or other customer-approved locations as required. Hybrid support in the Alexandria, Virginia area is expected, with on-site support as required by the customer.

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