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Customer Reliability Engineer Jobs in Washington, DC

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Barbaricum

Senior Reliability Engineer

Washington, DC · On-site

Founded in 2008, our mission is to transform the way our customers approach constantly changing and ... Barbaricum is seeking an experienced Senior Site Reliability Engineer to support the reliability ...

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Medallia, Inc.

Site Reliability Engineer II

Mclean, VA · On-site

$57.50 - $76.50/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As an SRE II, you will help operate and improve the reliability, scalability, and performance of ...

Peraton

Site Reliability Engineer

Annapolis Junction, MD · On-site

$176K - $282K/yr

Perform Site Reliability Engineering (SRE) functions, including automation of operational tasks ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Medallia

Site Reliability Engineer II

Mclean, VA · On-site

$57.50 - $76.50/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As an SRE II, you will help operate and improve the reliability, scalability, and performance of ...

Medallia

Site Reliability Engineer II

Mclean, VA · On-site

$103.50 - $150/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As an SRE II, you will help operate and improve the reliability, scalability, and performance of ...

Medallia

Senior Site Reliability Engineer

Mclean, VA · On-site

$57.50 - $76.50/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As a Senior Site Reliability Engineer, you will play a key role in designing, operating, and ...

Medallia, Inc.

Senior Site Reliability Engineer

Mclean, VA · On-site

$57.50 - $76.50/hr

At Medallia, we are committed to creating a world where organizations are loved by their customers ... As a Senior Site Reliability Engineer, you will play a key role in designing, operating, and ...

Cisco

Site Reliability Engineer - Networking

Ashburn, VA

$58.25 - $77.50/hr

Our customers depend on our products to run their critical infrastructure of network switches ... As a Site Reliability Engineer, you will be focused on supporting a specific, highly available, and ...

Cisco

Site Reliability Engineer - Networking

Arlington, VA · On-site

$65.50 - $87.25/hr

Our customers depend on our products to run their critical infrastructure of network switches ... As a Site Reliability Engineer, you will be focused on supporting a specific, highly available, and ...

Cisco

Site Reliability Engineer - Networking

Herndon, VA · On-site

$58.50 - $78/hr

Our customers depend on our products to run their critical infrastructure of network switches ... As a Site Reliability Engineer, you will be focused on supporting a specific, highly available, and ...

Transunion

Staff Site Reliability Engineer

Reston, VA

$59.25 - $78.75/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

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Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Washington, DC

Customer Reliability Engineer information

See Washington, DC salary details

$69.1K

$133.6K

$159.6K

How much do customer reliability engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer reliability engineer in Washington, DC is $133,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $146,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Washington, DC?

For Customer Reliability Engineer jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Washington, DC look for?

The top searched job categories for Customer Reliability Engineer jobs in Washington, DC are:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Washington, DC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $133,616 per year, or $64.2 per hour.

Site Reliability Engineer

Booz Allen Hamilton, Inc.

Chantilly, VA • On-site

$62K - $141K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 29 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description

Site Reliability Engineer
The Opportunity:
Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development, if you have a passion for making systems better, we need you!
As a Site Reliability Engineer (SRE) on our team, you'll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You'll build in redundancy, implement monitoring tools, and automate wherever possible. You'll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud infrastructure and technologies while continuing to grow your SRE experience.
Work with us as we help enhance our security posture to protect national security.
Join us. The world can't wait.
You Have:
  • Experience providing Linux system engineering
  • Experience patching Linux systems or installing applications on cloud infrastructure
  • Experience with AWS
  • Experience with Jenkins, Packer, Git, Docker, Kubernetes, Nessus, Jira, or Confluence
  • Knowledge of patching and hardening systems
  • TS/SCI clearance with a polygraph
  • HS diploma or GED
  • Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date

Nice If You Have:
  • Experience with cybersecurity concepts, including threats, vulnerabilities, security operations, patching, boundary defense, auditing, or authentication
  • Experience with RHEL administration
  • Knowledge of NIST 800-53 and NIST-190
  • Bachelor's degree

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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