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Customer Reliability Engineer Jobs in Reedsburg, WI

SPECTRUM Careers

Installation Technician

Baraboo, WI · On-site

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM

Field Service Technician

Baraboo, WI · On-site

$20/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM

Installation Technician

Baraboo, WI · On-site

$20/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM Careers

Field Technician

Baraboo, WI · On-site

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM

Cable Installer ($20 PH starting)

Baraboo, WI · On-site

$20/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM Careers

Field Technician

Baraboo, WI

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM Careers

Cable Technician

Baraboo, WI · On-site

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM

Service Technician

Baraboo, WI · On-site

$20/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Reedsburg, WI

Customer Reliability Engineer information

See Reedsburg, WI salary details

$55.9K

$108K

$129.1K

How much do customer reliability engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer reliability engineer in Reedsburg, WI is $108,047.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,900.00 and $118,100.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

What cities near Reedsburg, WI are hiring for Customer Reliability Engineer jobs?

Cities near Reedsburg, WI with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Installation Technician ($20 PH starting)

SPECTRUM

Baraboo, WI • On-site

$20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 613 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!


What our Field Technicians Enjoy Most About the Role

  • Staying active and working outdoors. No two days are the same in the field.
  • Enjoy solving problems and overcoming daily challenges.
  • Build meaningful relationships with colleagues and customers.
  • Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
  • Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.


Required Qualifications

  • Education: High School diploma, GED, or equivalent work experience
  • Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
  • Language: Fluent in English.
  • Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
  • Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
  • Valid Driver’s license with safe driving record within company standards required.
  • Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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