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Customer Reliability Engineer Jobs in Reedsburg, WI

Field Operations

Field Technician

Baraboo, WI

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM

Cable Installer

Baraboo, WI · On-site

$20/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM

Cable Technician ($20 PH starting)

Baraboo, WI · On-site

$20/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM

Cable Technician

Baraboo, WI · On-site

$20/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM Careers

Service Technician

Baraboo, WI

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM

Field Technician

Baraboo, WI · On-site

$20/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM Careers

Cable Technician

Baraboo, WI

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM Careers

Field Service Technician

Baraboo, WI

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM Careers

Service Technician

Baraboo, WI · On-site

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM Careers

Field Service Technician

Baraboo, WI · On-site

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM

Field Technician ($20 PH starting)

Baraboo, WI · On-site

$20/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

SPECTRUM Careers

Cable Installer

Baraboo, WI · On-site

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM Careers

Installation Technician

Baraboo, WI

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM Careers

Cable Installer

Baraboo, WI

$20.50/hr

Build meaningful relationships with colleagues and customers. * Earn $20+/hr. from day one with ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Reedsburg, WI

Customer Reliability Engineer information

See Reedsburg, WI salary details

$55.9K

$108K

$129.1K

How much do customer reliability engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer reliability engineer in Reedsburg, WI is $108,047.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,900.00 and $118,100.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

What cities near Reedsburg, WI are hiring for Customer Reliability Engineer jobs?

Cities near Reedsburg, WI with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Encapsys Electrical & Instrumentation Technician

Milliken & Company

Portage, WI • On-site

Full-time

Re-posted 7 days ago

Milliken & Company rating

7.7

Company rating: 7.7 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

14th of 62 rated fashion and textile manufacturers

Job description

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken's curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn.
Electrical and Instrumentation (E&I) Technician Job Description
Milliken's Ironwood Plant in Portage, WI is seeking a qualified individual to join its manufacturing team as an Electrical and Instrumentation (E&I) Technician. This position creates value by ensuring reliability of equipment to help meet and exceed the facility's goals for quality and production by inspecting, troubleshooting, and diagnosing electrical and/or control problems on all manufacturing equipment in accordance with plant policies and procedures. This will primarily be a first shift position that will include an on-call rotation.
Basic Responsibilities:
- Perform maintenance and repairs on equipment, tools, machines and buildings.
- Analyze and solve electrical/electronic/control problems and assist manufacturing personnel on process-related problems.
- Ensuring proper operation of all control system components to include: electronic components, analyzers, on/off valves, control valves solenoids, limit switches, DCS and related I/O modules
- Performs preventative maintenance and establishes new PM activities as needed
- Involvement in installation of machinery, machine moves and plant rearrangements.
- Continuous process improvement implementation with respect to Lean Manufacturing principles.
- Working with Supervisors, Maintenance personnel, and Operations to plan, procure and document activities for the enhancement of electrical and instrumentation maintenance within the facility
- Sharing knowledge with other technicians as it relates to maintaining and troubleshooting DCS, instrumentation, and controls
- Applying all applicable codes, regulations, reliability strategies, corporate and Original Equipment Manufacturer (OEM) standards
- Understands, follows, and implements all safety-related standards and practices.
What you will need:
Basic Qualifications for E&I
  • High School Diploma or GED
  • One of the following:
  • Associate or Technical degree or higher in Electrical Engineering, Electrical Systems, Instrumentation, or Electronic Technology
  • A minimum of two (2) years of electrical/electronic or instrument & control troubleshooting experience in a manufacturing, industrial, military or production environment
  • Experience with Microsoft Office suite applications, creating and editing Word documents and Excel spreadsheets
  • Willing and able to work overtime, weekends, on-call and holidays
  • Experience reading and following control scheme, electrical and maintenance schematics/blueprints
  • Willing and able to work at heights, in confined spaces, and in hot or cold weather conditions
  • Willing and able to perform tasks such as lifting, walking, climbing, stooping, standing, pushing and/or pulling for up to 12 hours a day
  • Willing and able to lift up to 50 lbs.
  • Willing and able to follow facial hair guidelines for respirator usage
  • Experience working with industrial controls, e.g.: DCS, motor controls, control valves, and industrial instrumentation for flow, level, pressure, and temperature
  • Experience working with power distribution (through 600V), cable terminations, heat tracing, low voltage electricity, emergency power, shielded cables, and networking cables.
  • Experience with test equipment, to include oscilloscopes, voltmeters, ammeters, megger, and calibration sets
  • Basic proficiency in aerial lifts, rigging, and hoists

Basic Qualifications for Tiers Advanced and Senior E&I
(all the above plus additional listings)
  • Experience with systems integration e.g.: PLC, HMI, instrumentation, networking, communication, and power distribution
  • Experience with Variable Speed drives
  • Experience with temperature, pressure, and level transmitters, and flowmeters
  • Experience troubleshooting and repairing process control elements, PLCs, photo eyes and other automated equipment
  • Experience with Motor Control Centers (MCCs) and related electrical equipment up to 600V
  • Experience with electrical one line drawings, cable schedules, functional descriptions, I/O lists, and other related electrical documents

Basic Qualifications for Senior E&I
(all the above plus additional listings)
  • Experience programming PLCs
  • Ensuring proper operation of all control system components to include: electronic components, analyzers, on/off valves, control valves solenoids, limit switches, DCS and related I/O modules
  • Experience troubleshooting Allen Bradley, Rockwell and other control and networking hardware

Preferred Qualifications for E&I
  • Associate or Technical degree or higher in Electrical Engineering, Electrical Systems, Instrumentation, Electronic Technology AND at least two (2) years of electrical/electronic and/or instrument & control troubleshooting experience in a manufacturing environment
  • Experience using a Computerized Maintenance Management System (CMMS)
  • OSHA 10-hour for General Industry
  • NFPA 70E certified
  • Entry Level Vibration Analysis (ISO Level I) certified
  • Proficiency with machinery alignment, including laser alignment
  • Understanding of PSM/IPL Fundamentals
  • Experience with systems integration e.g.: PLC, HMI, instrumentation, networking, communication, and power distribution
  • Experience with Variable Speed drives
  • Experience with temperature, pressure, and level transmitters, and flowmeters
  • Experience troubleshooting and repairing process control elements, PLCs, photo eyes and other automated equipment
  • Experience with Motor Control Centers (MCCs) and related electrical equipment up to 600V
  • Experience with electrical one-line drawings, cable schedules, functional descriptions, I/O lists, and other related electrical documents
  • Previous experience in Energy, Chemical, or Pharmaceutical production environment

Preferred Qualifications for Advanced and Senior E&I
(All the above plus additional listings)
  • OSHA 30-hour for General Industry
  • Thermography II (ISO Level II) certified
  • Vibration II (Analysis - ISO level II) certified
  • Ensuring proper operation of all control system components to include: electronic components, analyzers, on/off valves, control valves solenoids, limit switches, DCS and related I/O modules
  • Experience troubleshooting Allen Bradley, Rockwell and other control and networking hardware

Preferred Qualifications for Senior E&I
(All the above plus additional listings)
  • Experience with Safety Instrumented Systems (SIS) troubleshooting and maintenance
  • Experience with ladder logic programming
  • Documented advanced Allen Bradley and Rockwell training
  • CPR trainer certified
  • Experience with job planning and scheduling
  • Certified Maintenance and Reliability Technician (CMRT)

ADA PHYSICAL REQUIREMENTS, FREQUENCY, AMOUNT, OR DESCRIPTION
Sitting
Ability to sit down at least
25% of day
Standing
Ability to stand while working at least
95% of day
Moving
Ability to move throughout the plant at least
25% of day
Lifting
Ability to lift to at least 65 lbs. without assistance
10% of day
Ascending/Descending
Ability to walk upstairs or use ladders at some frequency
10% of day
Bending
Ability to bend or stoop
10% of day
Visual Acuity
Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens at least
As Required
Cognitive
Ability to make decisions, reason & understand information
As Required
Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.
To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.
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