ZipRecruiter

Log In

1

Customer Reliability Engineer Jobs in Edison, NJ

Transcat, Inc.

Maintenance & Reliability Engineer

Rahway, NJ · On-site

$104K - $131K/yr

... our customers in vital industries, including life sciences, aerospace, defense, energy, and ... We are Searching for- A Maintenance and Reliability Engineer, to serve as a key technical resource ...

JP Morgan Chase

Lead Site Reliability Engineer

Manhattan, NY · On-site

$62.75 - $83.50/hr

As a Site Reliability Engineering at JPMorgan Chase within the Enterprise technology, liquidity ... Build a continuous-improvement culture by gathering feedback and improving the customer experience

ELLKAY, LLC

Application SRE (DevOps)

Elmwood Park, NJ · On-site

$100K - $120K/yr

ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy ... The SRE will lead complex incident responses, work with engineering teams in best practices, and ...

J.P. Morgan

Lead Site Reliability Engineer

New York, NY

$62.25 - $82.75/hr

As a Site Reliability Engineering at JPMorgan Chase within the Enterprise technology, liquidity ... Build a continuous-improvement culture by gathering feedback and improving the customer experience

Baseten

Site Reliability Engineer

New York, NY · On-site +1

$165K - $330K/yr

THE ROLE As a Site Reliability Engineer at Baseten, you'll define and codify the gold standards of ... Define and instrument SLOs and SLIs across customer workloads and internal services. * Navigate ...

JP Morgan Chase

Site Reliability Engineer III

Jersey City, NJ · On-site

$62.25 - $82.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the Chief Data & Analytics Office (CDAO ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

Kontakt.io

SRE Leader

New York, NY · Remote

$58.25 - $77.50/hr

You will lead and scale the SRE team to ensure our infrastructure stays ahead of demand, operates ... Ensure 99.99% uptime across our cloud platform, meeting strict SLAs for healthcare customers.

J.P. Morgan

Lead Site Reliability Engineer

Jersey City, NJ

$59.50 - $79/hr

As Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Technology team, you hold ... your customers * Uses enterprise-authorized AI capabilities within the work environment to ...

previous pagenext page

Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Edison, NJ

Customer Reliability Engineer information

See Edison, NJ salary details

$63.1K

$122.1K

$146K

How much do customer reliability engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer reliability engineer in Edison, NJ is $122,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,100.00 and $133,500.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Edison, NJ? For Customer Reliability Engineer jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Edison, NJ look for? The top searched job categories for Customer Reliability Engineer jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Customer Reliability Engineer jobs? Cities near Edison, NJ with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Lead Site Reliability Engineer

JPMorgan Chase & Co.

Manhattan, NY • On-site

$152K - $215K/yr

Full-time

Medical, Retirement

Re-posted 7 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 493 frontline employees who took The Breakroom Quiz

73rd of 170 rated banks

Job description


As a Site Reliability Engineering at JPMorgan Chase within the Enterprise technology, liquidity risk team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.
Job responsibilities
  • Lead SRE practices that balance delivery speed, efficiency, and system stability
  • Partner with engineering peers and senior stakeholders to drive strong, shared outcomes
  • Scale SRE adoption across application and platform teams
  • Set reliability expectations and show progress through stability and reliability metrics
  • Run blameless, data-driven post-incident reviews and regular debriefs to turn lessons into improvements
  • Build a continuous-improvement culture by gathering feedback and improving the customer experience
  • Coach entry- to mid-level engineers and promote knowledge sharing through internal forums and communities
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
  • Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills
  • Formal training or certification in software engineering concepts plus 5+ years of applied experience
  • Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls
  • Experience leading technologists to manage and resolve complex technology issues at a firmwide level
  • Ability to influence team culture by championing innovation and driving change
  • Experience hiring, developing, and recognizing talent
  • Proficiency in at least one programming language (preferred: JavaScript, Go, Python)
  • Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform)
  • Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
  • Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.

Preferred qualifications, capabilities, and skills
  • Ability to code, troubleshoot, and demonstrate strong data fluency
  • Strong troubleshooting skills across common networking technologies and issues
  • Working knowledge of modern service and integration patterns, including GraphQL fundamentals, event-driven architecture (Kafka or equivalent), and observability/telemetry with OpenTelemetry

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

What JPMorgan Chase & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply