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Customer Reliability Engineer Jobs in Caldwell, NJ

OFI

Reliability Engineer

Bayonne, NJ

$103K - $130K/yr

With our fresh thinking, we help our customers unleash the sensory and functional attributes of ... Reliability Engineer is responsible for maintaining the reliability and maintainability of ...

Raydar

Site Reliability Engineer (SRE)

Manhattan, NY · On-site

$120K - $180K/yr

... customers. The company has raised approximately $11M, is preparing for a Series A, employs roughly ... You will be the first dedicated Site Reliability Engineer and own critical infrastructure end to ...

Raydar

Site Reliability Engineer (SRE)

Manhattan, NY · On-site

$120K - $180K/yr

... customers. The company has raised approximately $11M, is preparing for a Series A, employs roughly ... You will be the first dedicated Site Reliability Engineer and own critical infrastructure end to ...

Exiger

Site Reliability Engineer

Jersey City, NJ · On-site

$59.50 - $79/hr

Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies ... Site Reliability Engineer Location: U.S. (Hybrid) This role requires U.S. citizenship and ...

Advanced Micro Devices

Reliability Engineer

Secaucus, NJ · On-site

$120 - $160/hr

... for reliability engineering principles. Excellent communication and collaboration skills are ... Support/generate customer-facing summary document. * Collaborate with other development teams and ...

Wells Fargo

Lead Platform Reliability Engineer

Iselin, NJ · On-site

$104K - $131K/yr

... customer impact occurs * Perform deep performance analysis across infrastructure layers ... Identify reliability risks and communicate technical recommendations to engineering leaders and ...

GlobalFoundries

SiPh Reliability Enginner

New York, NY · On-site

$85K - $146K/yr

... customer requests or issues involving reliability Required Qualifications: - Bachelor's or Master's Degree in Electrical Engineering, Materials Science, Physics or Related Technical Discipline ...

IDEX

Test & Reliability Engineer

Rutherford, NJ · On-site

$124 - $186/hr

Complete root cause analysis for early life failures associated with customer complaints ... Certified Reliability Engineer (CRE) certification is a plus. Physical Demands Work requires moving ...

IDEX Corporation

Test & Reliability Engineer

Rutherford, NJ · On-site

$104K - $131K/yr

Reduction in warranty claims / customer complaints (RMAs, credits) from early field failures or ... Certified Reliability Engineer (CRE) certification is a plus PHYSICAL DEMANDS: The physical demands ...

IDEX

Test & Reliability Engineer

Rutherford, NJ

$104K - $131K/yr

Reduction in warranty claims / customer complaints (RMAs, credits) from early field failures or ... Certified Reliability Engineer (CRE) certification is a plus PHYSICAL DEMANDS : The physical ...

Mistral AI

Site Reliability Engineer

New York, NY · On-site

$62.25 - $82.75/hr

The Role We are seeking highly experienced Site Reliability Engineers (SRE) to shape the reliability, scalability and performance of our platform and customer facing applications. You will work ...

ZT Systems

Staff Reliability Engineer

Secaucus, NJ

$154K/yr

... customers. We are looking for a passionate Reliability Engineer with exceptional knowledge ... experience developing and manufacturing scalable infrastructures. You will be working with the ...

ZT Systems

Staff Reliability Engineer

Secaucus, NJ · On-site

$105 - $154/hr

... customers. We are looking for a passionate Reliability Engineer with exceptional knowledge ... experience developing and manufacturing scalable infrastructures. You will be working with the ...

PointOne

Product Reliability Engineer

New York, NY · On-site

$100K - $160K/yr

To keep up with inbound customer demand, we are quickly scaling our engineering team following a ... We're hiring a Product Reliability Engineer to own the health, stability, and observability of our ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Caldwell, NJ

Customer Reliability Engineer information

See Caldwell, NJ salary details

$66.2K

$128K

$153K

How much do customer reliability engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer reliability engineer in Caldwell, NJ is $128,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,200.00 and $140,000.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What cities near Caldwell, NJ are hiring for Customer Reliability Engineer jobs?

Cities near Caldwell, NJ with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Reliability Engineer

OFI

Bayonne, NJ

$103K - $130K/yr

Full-time

Re-posted 29 days ago

Job description

Description

                                                                                                                                                                                                      Job Description 
Job Title: Reliability Engineer  
Location: Bayonne, NJ                                                                          
Department: Engineering Bayonne
Experience: 5-7 years
FLSA Status: Exempt
Safety Sensitive: No
 
We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.
Position Summary 
Reporting to the Plant Manager, The Reliability Engineer will lead and collaborate with cross-functional, multidisciplinary teams ensure systems, equipment, and processes operate consistently, efficiently and safely by identifying risks, analyzing failures, and implementing preventive strategies. This role will plan for Packaging efficiency improvement, maintenance cost improvement, process reengineering, and adaptation technology. In addition, the ideal candidate will have effectively demonstrated an ability to continuously deliver cost savings opportunities by efficiency and downtime reduction, build strategic approach and methodologies, establish better services, and demonstrate leadership. Will have exceptional communication skills with all internal and external stakeholders
Position Responsibilities 
  • Help Plant Manager to implement policies and programs to maximize yield, throughput, capacity and ensure high quality and low costs.
  • Responsible for deploying reliability strategy leading to world-class value chain processes.
  • Utilize KPIs to benchmark and drive continuous improvement strategies.
  • Reliability Engineer is responsible for maintaining the reliability and maintainability of equipment, systems, and processes. Key duties include:
    • Failure Analysis and Root Cause Investigation: Conduct Failure Mode and Effect Analysis (FMEA) and Root Cause Analysis (RCA) to identify potential or recurring failures and implement corrective actions to prevent future issues.
    • Maintenance Strategy Development: Support Maintenance Manager in Designing and executing preventive, predictive and reliability centered maintenance plans to optimize system uptime and software to predict failures, monitor performance and prioritize improvement efforts.
    • Collaboration and cross-functional support: working with engineering and maintenance team to ensure new and existing systems/processes are reliable and optimized.
    • Establish reliability standards, procedures and metrics to guide operations and ensure compliance with regulations.
  • Set up, execute and enforce departmental goals and procedures as per Plant Manager.
  • Conduct insightful ad hoc analyses to investigate ongoing or one-time operational issues.
  • Coach, prepare and provide daily, weekly, and monthly reviews and analysis of current processes using operational metrics and reports 
  • Provide support & Prepare data for weekly meetings and Monthly Operational Review Meetings.
  • Work with plant manager and other managers to deliver operational Key Performance Indicators (KPIs) and cost performance
  • Act as back up for production manager or Maintenance Manager
  • Perform other duties as assigned.
  
Position Requirements 
  • Bachelor’s degree in engineering (mechanical, Electrical or Reliability Engineering. Candidate may substitute five (5) years of relevant managerial experience in lieu of degree.
  • Technical expertise: knowledge of reliability engineering principles, maintenance management, statistical analysis and reliability prediction software.
  • Industry certifications: Certifications such as Certifies Reliability Engineer (CRE) will be a plus.
  • Five (5) years of plant experience in food, Agri-service, pharmaceutical or chemical industry is required. Candidate substituting experience in lieu of degree must have a total of ten (10) years of relevant experience.
  • Strong analytical and problem-solving skills are required.
  • Experience with LEAN, TPM and Six Sigma is highly preferred.
  • Experience in roles with downtime improvement, increase packaging efficiency, cost-conscious focus, leading improvement projects is required
  • Ability to build relationships with stakeholders to achieve a closer working relationship and openness is required.
  • Strong communication skills with the ability to communicate effectively with technical and non-technical disciplines to Production, Engineering and maintenance personnel and executives, both internal and external, is required.
  • Advanced knowledge of Microsoft Office including Excel/Word/Power Point is required.
  • Ability to function and multi-task in a manufacturing environment is required.
The pay for this role in the state of  New Jersey ranges from $99,000-132,000 and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on a candidate’s experience, qualifications and/or other determining factors.
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com 
At ofi, we celebrate our diversity. Olam Americas Inc. is proud to be an equal opportunity workplace.

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