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Customer Reliability Engineer Jobs in Utah (NOW HIRING)

Weave

Staff SIP Engineer

Lehi, UT · On-site

You'll collaborate cross-functionally with engineering and operations teams to improve reliability, performance, and customer call quality while shipping improvements through DevOps best practices.

New

Weave

Senior Platform Engineer - Performance

Lehi, UT · On-site +1

Drive Reliability at Scale * Partner with infrastructure and product teams to define and validate ... Help evolve Weave's performance engineering strategy as our platform and customer base continue to ...

eBay, Inc.

Manager, Technical Program Management

Draper, UT · On-site

$111K - $190K/yr

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring ... Partner across engineering, product, SRE, security, and finance to align priorities, influence ...

Adobe, Inc.

Senior Observability Developer

Lehi, UT · On-site

$51.25 - $67.50/hr

Collaborate with SRE and Engineering/Product teams in driving critical initiatives. * Experience in ... customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe ...

MasterCard

Software Engineer II

Holladay, UT

$94K - $128K/yr

Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We ... , Security, and Application teams to deliver platform capabilities Follow engineering best ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Utah

Customer Reliability Engineer information

See Utah salary details

$55.5K

$107.4K

$128.4K

How much do customer reliability engineer jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer reliability engineer in Utah is $107,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,300.00 and $117,400.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
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Customer Reliability Engineer jobs near you
Site Reliability Engineer - Vice President

Site Reliability Engineer - Vice President

iCapital

Salt Lake City, UT • On-site

$130K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

About the Role
The Site Reliability Engineering team at iCapital is fundamental to ensuring our platform delivers consistent, reliable service to our client base. As a Site Reliability Engineer, you'll work at the intersection of software engineering and operations, applying engineering principles to infrastructure challenges. You'll be responsible for designing and implementing systems that scale efficiently, architecting observability solutions that provide actionable insights, and building automation that enhances our platform's reliability. This role requires someone who thinks systematically about reliability, can translate business requirements into technical implementations, and thrives on making complex systems more robust.
Responsibilities:
  • Define, implement, and iterate service level objectives (SLOs) and service level indicators (SLIs) that reflect customer and business expectations.
  • Lead monitoring and alerting standardization through "monitors as code" (Terraform preferred), including quality gates such as severity, ownership, and runbook links.
  • Develop observability standards across metrics, logs, and traces, including instrumentation and dependency mapping patterns (OpenTelemetry where applicable).
  • Lead technical evaluations and PoCs for observability platforms and integrations; define success criteria and migration approach for adoption.
  • Define and implement reliability and operability standards for Kubernetes-based services, including scaling patterns, resource constraints, rollout safety, and baseline dashboards and alerts as part of service onboarding.
  • Drive automation to eliminate toil, improve repeatability, and accelerate recovery (incident workflows, runbooks, and remediation where appropriate).
  • Serve as Incident Commander for high-severity incidents, lead postmortems, and drive systemic improvements through action items and measurable follow-through using established tooling workflows.
  • Participate in on-call rotations with a focus on improving reliability, reducing alert noise, and increasing signal quality over time.

Qualifications:
  • 7+ years in SRE or related roles, with evidence of technical seniority across multiple services and teams.
  • Strong experience with AWS and container orchestration (Kubernetes) in production environments.
  • Demonstrated experience defining SLOs/SLIs and using them to drive operational and engineering decisions.
  • Proven ability to design and implement observability solutions that produce actionable insights while reducing alert fatigue and operational noise.
  • Strong IaC skills (Terraform preferred) and the ability to build reusable automation and standards (monitoring as code, configuration patterns).
  • Familiarity with common data stores and managed services (e.g., Postgres, MongoDB, DynamoDB) and how they fail in distributed systems.
  • Experience with at least two observability stacks (Prometheus/Grafana, New Relic, Splunk, CloudWatch, ELK, etc.) and driving standardization across them.
  • Strong incident response skills, including leading retrospectives/postmortems and improving reliability through systematic follow-up.
  • Strong debugging skills across distributed systems and production environments, including performance and reliability investigations.
  • Clear written and verbal communication skills with the ability to influence engineering teams through standards, tooling, and practical guidance.

Benefits
The base salary range for this role is $130,000 to $160,000 depending on level. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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