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Customer Reliability Engineer Jobs in Utah (NOW HIRING)

Open Text Inc.

Lead Site Reliability Engineer

Provo, UT · On-site

YOUR IMPACT As a Lead Site Reliability Engineer at OpenText, you will play a vital role in keeping ... for our customers. WHAT THE ROLE OFFERS * Design, implement, and manage Kubernetes clusters to ...

BAE Systems

IT Sys Arch Sr Prin

UT · On-site

$120K - $205K/yr

Implement and optimize Site Reliability Engineering practices to ensure high availability ... customer support services. Improving the future and protecting lives is an ambitious mission, but ...

eBay, Inc.

Manager, Technical Program Management

Draper, UT · On-site

$111K - $190K/yr

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring ... Partner across engineering, product, SRE, security, and finance to align priorities, influence ...

Mastercard, Inc.

Software Engineer II

Salt Lake City, UT · On-site

$94K - $129K/yr

Together with our customers, we're helping build a sustainable economy where everyone can prosper ... , Security, and Application teams to deliver platform capabilities Follow engineering best ...

MasterCard

Software Engineer II

Holladay, UT · On-site

$94K - $128K/yr

Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We ... , Security, and Application teams to deliver platform capabilities Follow engineering best ...

Adobe, Inc.

Senior Observability Developer

Lehi, UT · On-site

$51.25 - $67.50/hr

Collaborate with SRE and Engineering/Product teams in driving critical initiatives. * Experience in ... customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe ...

Adobe

Senior Observability Developer

Lehi, UT · On-site

$51.25 - $67.50/hr

Collaborate with SRE and Engineering/Product teams in driving critical initiatives. * Experience in ... customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe ...

L3HHCM20

Lead, Systems Engineer

Salt Lake City, UT · On-site

... and customer success. You will mentor and inspire junior engineers, collaborate with ... If you are passionate about reliability engineering and ready to make a difference, we invite you ...

Cummins

Customer Engineer

Salt Lake City, UT · On-site

We are looking for a talented Customer Engineer to join our team specializing in Engineering for ... reliability, and quality. * Serve as the primary technical liaison by building strong relationships ...

Cummins Inc.

Customer Engineer

Salt Lake City, UT · On-site

We are looking for a talented Customer Engineer to join our team specializing in Engineering for ... reliability, and quality. * Serve as the primary technical liaison by building strong relationships ...

Cummins Inc.

Customer Engineer

Salt Lake City, UT · On-site

We are looking for a talented Customer Engineer to join our team specializing in Engineering for ... reliability, and quality. * Serve as the primary technical liaison by building strong relationships ...

Cummins

Customer Engineer

Salt Lake City, UT

We are looking for a talented Customer Engineer to join our team specializing in Engineering for ... reliability, and quality. * Serve as the primary technical liaison by building strong relationships ...

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Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Utah

Customer Reliability Engineer information

See Utah salary details

$55.5K

$107.4K

$128.4K

How much do customer reliability engineer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer reliability engineer in Utah is $107,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,300.00 and $117,400.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Utah? For Customer Reliability Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Utah look for? The top searched job categories for Customer Reliability Engineer jobs in Utah are:
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Customer Reliability Engineer jobs near you
Site Reliability Engineer (GKE) - Draper, UT

Site Reliability Engineer (GKE) - Draper, UT

ProdataKey, Inc.

Draper, UT • On-site

$125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 hours ago

Job description

Role Overview
We are seeking a hands-onSite Reliability Engineer to join our team. You will bridge the gap between software development and infrastructure operations, treating operational challenges as engineering problems. By leveraging automation, designing resilient distributed systems, and championing observability, you will ensure that our customers can secure and manage their access control systems without friction or failure.
Key Responsibilities
  • Infrastructure & Automation: Design, build, and maintain scalable, secure multi-tenant cloud infrastructure using Infrastructure as Code (IaC) principles.
  • Uptime & Reliability: Own the availability, latency, performance, and capacity planning of the pdk.io platform and its supporting backend microservices.
  • Observability: Develop and manage robust monitoring, logging, and alerting systems to gain deep visibility into cloud infrastructure, API health, and IoT endpoint performance.
  • Incident Response: Participate in a collaborative on-call rotation. Lead rapid incident response mitigation and drive rigorous, blameless post-mortems to ensure long-term system resilience.
  • CI/CD Pipeline Management: Optimize and secure automated deployment pipelines to enable developers to ship code to production safely and efficiently.
  • Cross-Functional Collaboration: Partner closely with backend developers and hardware engineering teams to define Service Level Indicators (SLIs), Service Level Objectives (SLOs), and manage error budgets.
  • Contribute to technical documentation and knowledge sharing

Tooling
  • CI automation with GitHub Actions and Argo Workflows
  • IaC with OpenTofu & Terragrunt at the core
  • GitOps continuous delivery using ArgoCD
  • Observability stack powered by Prometheus and Grafana

Required Qualifications
  • Bachelor's or Master's degree in Computer Science, Information Systems, or related fields or equivalent experience
  • 3+ years of experience in an SRE, DevOps, or Infrastructure Engineering role supporting production cloud environments
  • Cloud Architecture: Deep hands-on experience with major cloud providers (AWS or GCP) and a strong command of containerization and orchestration technologies (Docker and Kubernetes).
  • Coding & Scripting: Strong programming proficiency in languages such as Python, Go, TypeScript, or Bash for automation, internal tooling, and system integrations.
  • Systems & Networking: Solid fundamentals in Linux/Unix administration, networking protocols (TCP/IP, DNS, HTTP/S, load balancing), and cloud security best practices.
  • Mindset: A passionate problem-solver who prioritizes automation over manual operations and thrives in high-ownership environments.
  • Must pass drug and criminal background check
  • Work well in an onsite team environment

Preferred Qualifications
  • Experience with multi-region deployments, failover strategies, and data consistency
  • Messaging Systems: Experience managing high-throughput message queues or data streaming platforms, specifically RabbitMQ or Apache Kafka.
  • Experience operating production systems at scale
  • Data Infrastructure: Familiarity with modern data stack environments, such as Snowflake or relational databases in a self hosted environment.
  • Certifications: Relevant industry certifications such as Certified Kubernetes Administrator (CKA) or AWS Certified DevOps Engineer Professional.
  • Familiarity with regulatory requirements (SOC2, GDPR, etc)

Nice to Have
  • Experience in physical security or access control systems
  • Familiarity with GCP ecosystem and tooling
  • Experience working in a scaling startup environment

Compensation & Benefits
  • Competitive salary starting at $125,000 depending on experience
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with company match
  • 3-5 weeks PTO annually based on tenure
  • Paid company holidays

Work Location
This position is an in-office, non-remote role, working from ProdataKey Headquarters located in Draper, Utah.
About ProdataKey
ProdataKey is a leading innovator of cloud-based access control products and services. We build technology that enhances the security, safety, and experience of professionals installing electronic access control systems and the businesses that rely on them daily.
PDK is ranked among the 100 fastest-growing companies in Utah and continues to scale rapidly. We're looking for engineers who take ownership, care deeply about product quality, and thrive in a collaborative, fast-moving environment.
Pay Rate Type:
Salary
If you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us!

Apply