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Customer Reliability Engineer Jobs in Hawaii (NOW HIRING)

ManTech

Reliability Engineer

Aiea, HI

$103K - $130K/yr

MANTECH seeks motivated, career and customer-oriented Reliability Engineers to join our team in Oahu, Hawaii. Responsibilities include but are not limited to: * Plans and directs engineering ...

ManTech International

Reliability Engineer

Aiea, HI · On-site

$103K - $130K/yr

MANTECH seeks motivated, career and customer-oriented Reliability Engineers to join our team in Oahu, Hawaii. Responsibilities include but are not limited to: * Plans and directs engineering ...

Lastwall

Senior Infrastructure Engineer

Honolulu, HI · On-site

$107K - $145K/yr

... reliability, compliance, delivery speed, and customer needs. Qualifications : Required : • 7+ ... engineering, DevOps, SRE, or systems engineering, ideally in SaaS, cybersecurity, identity ...

hawaiianel

Lead Control Engineer - Oahu

Honolulu, HI · On-site

We believe in our people, who share our vision of meeting the needs of our employees, customers ... Manage programs that support control system safety, reliability, security/integrity which may ...

hawaiianel

Test Engineer I - Oahu

Honolulu, HI · On-site

We believe in our people, who share our vision of meeting the needs of our employees, customers ... Complies with North American Electric Reliability Corporation (NERC) and Critical Infrastructure ...

SAIC

Data Operations Engineer Principal

Honolulu, HI · On-site

$120K - $160K/yr

... reliability. * Develop and maintain software/scripts to automate monitoring of real-time feeds and ... SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery ...

Raft

Lead Engineer

Honolulu, HI · On-site

$101K - $133K/yr

Raft ( is a customer-obsessed non-traditional defense tech company dedicated to empowering U.S ... reliability without sacrificing capability * Optimize platform performance across both edge and ...

Beacon Hill

... of customer and project requirements. Perform fiber optic testing, certification, and ... Conduct equipment inspections and performance assessments to help ensure operational reliability ...

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Customer Reliability Engineer information

See Hawaii salary details

$63.4K

$122.6K

$146.5K

How much do customer reliability engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer reliability engineer in Hawaii is $122,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $134,000.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Hawaii?

For Customer Reliability Engineer jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Hawaii look for?

The top searched job categories for Customer Reliability Engineer jobs in Hawaii are:

What cities in Hawaii are hiring for Customer Reliability Engineer jobs?

Cities in Hawaii with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Hawaii as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $122,569 per year, or $58.9 per hour.

Reliability Engineer

ManTech

Aiea, HI

$103K - $130K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

48th of 246 rated software companies

Job description

Description & Requirements
Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!

MANTECH seeks motivated, career and customer-oriented Reliability Engineers to join our team in Oahu, Hawaii. 

Responsibilities include but are not limited to:

  • Plans and directs engineering activities and provides specialized training for Technical Engineering Teams.

  • Prepare detailed operations and procedures manuals focused on system reliability and work measurement.

  • Authorize technical artifacts and coordinate the resolution of identified engineering problems with senior stakeholders and Mission Partners.

  • Leads the day-to-day execution of engineering sustainment for forward-deployed detachments and oversees the tracking of mission-critical systems in theater.

  • Oversee the integration of novel engineering technologies and recommend process improvements to increase the efficiency of repair networks.

  • Validate engineering After-Action Reports and develop tactical procedures to mitigate theaterwide reliability risks.

  • Provides leadership, guidance, and mentoring to subordinate staff.

NOTE: Multiple levels of seniority are available based on qualifications and experience. Please see below.

Minimum Qualifications:

Senior Level

  • Bachelor's degree in a relevant discipline or a related field and 10+ years of position-relevant experience (additional experience may be substituted in lieu of education).

  • Professional Engineer (PE) license.

Midlevel

  • Bachelor's degree in a relevant discipline or a related field (additional experience may be substituted in lieu of education).

  • 3+ years of position-relevant experience.

Preferred Qualifications:

  • Background in expeditionary engineering mission planning.

  • Familiarity with USSOCOM-peculiar health and safety support for engineered systems

Clearance Required:

  • Must hold an active Secret Clearance

Physical Requirements:

  • The person in this position must be able to remain in a stationary position 50% of the time.

  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.


The projected compensation range for this position is -. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.  In addition, MANTECH invests in its employees beyond just compensation.  MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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