Customer Reliability Engineer Jobs in Hawaii (NOW HIRING)

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.
Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.
Posting End Date: This position will remain open until filled. Early applications are highly encouraged.
BRIEF POSTING DESCRIPTION:
The P RI RELIABILITY & RESILIENCE STRATEGY Department of the P ASSET PLANNING & STRATEGY Division at Hawaiian Electric Company has 1 management vacancy available. (Role: Professional)
JOB FUNCTION:
Leads efforts to measure, assess, develop, and update strategies, priorities, and work plans to improve electric transmission and distribution (T&D) system reliability for all three operating areas (O'ahu, Maui County, and Hawai'i Island).
ESSENTIAL FUNCTIONS:

• Work Plan Development, Prioritization, and Management
  • Lead efforts to develop multi-year work plans and priorities for projects and programs to enhance reliability. This includes determining reliability improvement project/program cost, value, sequencing/timing, and priority as well as on-going work plan monitoring, management, updates, and cost/benefit tracking.
• Reliability System Analyses
  • Leads efforts for analyzing past outages and determines strategies to mitigate or lessen future events. Helps operating areas with requests for engineering assistance for all T&D system reliability matters and determines solutions to requests.
• Reliability Strategy Development
  • Leads efforts to develop/update reliability strategies to reduce the frequency and duration of electric service interruptions to customers. This includes assessing reliability performance and risk, establishing goals and objectives, identifying improvement options, analyzing/modeling solutions, determining optimal cost/benefit approaches, and gaining necessary approvals. Supports the assessment, development, and refinement of reliability PIMs/PBR metrics.
• Reliability Reporting
  • Lead efforts to provide timely, accurate, and consistent reliability metric reports, forecasts, and filings. This includes developing, refining, and producing monthly, quarterly, and annual metric calculations and reports for internal stakeholders, Hawaiian Electric's website updates, and Hawaii Public Utilities Commission submittals. It also includes efforts to enhance the automation, validation/cross-checks, and accessibility of reliability data and reports.
• Industry Knowledge and Leading Practices
  • Stays abreast of industry developments and leading practices related to reliability including new technologies, applications, modeling tools/methodologies, advanced analytics, benchmarking, and reporting practices. Participates and represents Hawaiian Electric (preferably in leadership roles) on industry committees/task forces to identify and address emerging issues and opportunities.
• General Support and Improvement
  • Supports the department and division in the development of systems, processes, procedures, methods, or other means needed to facilitate the smooth and effective functioning of the department/division. As assigned on a temporary basis, fills in for the department manager.
  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:
Knowledge Requirements

• Bachelor of Science degree in a relevant engineering, math, science, or science-related major from an accredited school or college is highly desirable.
• Master's degree desirable, preferably in business administration (MBA) from an accredited school or college.

Thorough understanding of the following:

• Electric power system reliability
• Electric power supply, transmission, and distribution systems and components
• Electric power system operation
• Utility information systems
• Probability, statistics, and risk
• Utility financial and accounting principles
• Utility regulation

General understanding of the following:

• Electric power system resilience
• Electric power system inspection and maintenance
• Utility/Infrastructure asset management

Skills Requirements

• Critical Thinking and Decision Making: Ability to understand and accurately define problems, analyze and synthesize information, identify and evaluate solution options, and make sound decisions or recommendations. Ability to deal with complexity, uncertainty, and incomplete, inconsistent, or conflicting information. Expertise with structured problem-solving approaches, tactics, and tools.
• Analytical: Ability to create and interpret trends, models, forecasts, and simulations.
• Computer Applications: Expertise with personal computer software applications such as Microsoft Word, Excel, PowerPoint, and Access. Demonstrated expertise or aptitude for enterprise applications such as ERP/EAM, IRR, and GIS.
• Communication: Written, oral, and listening communication skills and ability to articulate ideas and concepts clearly and concisely.
• Presentation: Ability to prepare and deliver effective presentations to small and large groups.
• Project/Program Management: Ability to plan, organize, secure, and manage resources/efforts to achieve project/program objectives to budget, scope, and schedule.
• Teamwork: Ability to function effectively in a team environment and contribute to team process and decision-making.
• Conflict Resolution: Ability to use communication, negotiation, and problem-solving skills to resolve conflicts between parties.
• Negotiation: Ability to listen and develop alternative solutions that will result in a variety of constituents reaching agreement on a course of action.
• Personal: Ability to plan, prioritize, schedule, and manage time and work to complete tasks and meet deadlines, while handling multiple assignments and remaining flexible and adapting to changing priorities.
• Interpersonal: Ability to relate to and interact with other people to reach objectives. Appreciates the agendas and perspectives of others. Develops effective give-and-take relationships.

Experience Requirements

• Extensive (8+ or more) years of related work experience or demonstrated ability preferably within the electric utilities industry is highly desirable.
• Project Management Institute (PMI) Project Management Professional (PMP)® certification is desirable.

Role: Professional
Number of Vacancies: 1
Location: Honolulu - Oahu
Hiring Range: The hiring range for the Senior Reliability Strategist [Req ID 10214] position is $109,900.00 to $142,600.00. The person selected will be placed according to his/her skills and qualifications.
About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.
The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.
Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.
Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.
EEO StatementHawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
Affiliate Disclaimer
The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.
The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email ATR@hawaiianelectric.com.