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Customer Reliability Engineer Jobs in Hawaii (NOW HIRING)

Alaska Airlines

AOG Powerplant Engineer

Honolulu, HI · On-site

The Engineer - Powerplant (AOG) provides world-class customer service while keeping safety and ... Contributes to the reliability program. Learns powerplant and fleet initiatives and works closely ...

Alaska Airlines

AOG Powerplant Engineer

Honolulu, HI · On-site

$160K/yr

Role Summary The Engineer - Powerplant (AOG) provides world-class customer service while keeping ... Contributes to the reliability program. Learns powerplant and fleet initiatives and works closely ...

Alaska Airlines

AOG Powerplant Engineer

Honolulu, HI · On-site

Role Summary The Engineer - Powerplant (AOG) provides world-class customer service while keeping ... Contributes to the reliability program. Learns powerplant and fleet initiatives and works closely ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Hawaii

Customer Reliability Engineer information

See Hawaii salary details

$63.4K

$122.6K

$146.5K

How much do customer reliability engineer jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer reliability engineer in Hawaii is $122,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $134,000.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
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Customer Reliability Engineer jobs near you
Site Reliability Engineer, C2 Systems

Site Reliability Engineer, C2 Systems

Anduril Industries

Honolulu, HI • On-site

$56.25 - $74.75/hr

Other

Posted 7 days ago

Anduril rating

9.4

Company rating: 9.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

ABOUT THE TEAM

A Connected Warfare SRE - System Deployment deploys and maintains Anduril's hardware and software to deliver mission critical capabilities to our customers. System Deployment Engineers work in complex environments with shared environmental responsibility with our customers. They navigate the ambiguous landscape with efficiency to deliver the right customer outcomes. 

WHAT YOU'LL DO
  • Enable network expansion through installation of both hardware and software in support of Anduril customer missions
  • Troubleshoot complex installation issues, driving short term resolution and identifying long term solutions
  • Be familiar with Anduril system capabilities as a data and applications platform and be able to educate customers
  • Participate in customer demonstrations and exercises
  • Work with site reliability engineers to provide and refine requirements for tooling and systems to support customer outcomes
  • Work with mission software engineers to ensure supportability of custom system integrations
  • Identify and document opportunities for system improvements
REQUIRED QUALIFICATIONS:
  • Active US TS security clearance with SCI eligibility
  • STEM degree or equivalent technical experience
  • Experience delivering and maintaining systems that run on air-gapped and security-hardened networks
  • Ability to understand, debug, and modify software written languages such as Go, Python, Rust, or C++
  • Willingness to travel 40%-50%
  • Minimum 4 years of operations and engineering experience
PREFERRED QUALIFICATIONS
  • Comfort with operating independently in isolated, austere, and dynamic environments while being the sole representative of Anduril
  • Experience in the technical, programmatic, and operational challenges of developing and deploying autonomous weapon systems across network enclaves
  • Extensive hands-on field operations and systems administration experience
  • Administration experience in networking, storage, and operating systems
  • Demonstrated ability to solve problems in ambiguous environments to enable customer mission success
  • Experience working with cross-functional engineering teams and external customers
  • Experience performing data-driven root cause analysis on complex systems
  • Excellent written and verbal communication skills
  • Hold a DoD 8570 IAT Level 2+ certification
  • Technical expertise and demonstrated performance in one or more of the following areas: networking, cloud technologies, hardware design, and/or cybersecurity
Anduril Industries logo

About Anduril Industries

Sourced by ZipRecruiter

Anduril Industries is a trailblazer in the technology industry based in Costa Mesa, CA, US. Founded in 2017 by Palmer Luckey, the creator of Oculus VR, the company focuses on developing innovative technology to equip and empower those in the defense sector. Its primary products include cutting-edge autonomous systems and AI software that assist in combating threats to national and global security. The mission of Anduril Industries is to integrate technology and defense by building transformative, scalable solutions that ensure a safer world.

Industry

Guided missile and space vehicle manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Costa Mesa, CA, US

Year founded

2017

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