Customer Reliability Engineer Jobs in Hawaii (NOW HIRING)

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

BRIEF POSTING DESCRIPTION:

The P XI ADMIN-TECHNICAL PLANNING SVCS Department of the P INTEGRATED GRID PLANNING Division at Hawaiian Electric Company has 1 Management vacancy available.  (Role: Professional)

JOB FUNCTION:

Leads the Renewable Energy Zones ("REZ") initiative and facilitates execution of the Integrated Grid Plan ("IGP") by formulating strategies and directing plan execution. Designs and manages grant-funded projects, and serves as principal investigator for grant applications, when required. Collaborates with internal and external technology experts to improve planning methodologies and operations for long-term planning.

ESSENTIAL FUNCTIONS:

Technical Planning Consultant

• • Supports the evolution of the IGP division's technical capabilities to keep pace with industry best practices.
  • Supports and develops new strategies, products, services and processes including, but not limited, to:
    • • Planning requirements across forecasting, resource, transmission and distribution planning, non-wires solutions, microgrids, resiliency solutions, grid modernization, and grid transformation to meet 100% RPS requirements and other State objectives.
  • Develops new and advanced IGP analysis techniques, new models, identifies training opportunities, and evaluates new applications.
  • Represents the company as a technical expert in studies and regulatory technical sessions.
  • Presents to technical audiences, participates in industry forums, and contributes to industry standards to meet company requirements.
  • Develops the technical capabilities of the IGP division through mentoring, new analytical techniques, and new strategies. 
  • Mentors and develops planning engineers.

Project Management

• • Leads and facilitates development of Renewable Energy Zones and other large initiatives borne out of the Integrated Grid Planning process.
  • Develops schedules, identifies risks, addresses barriers related to the execution of the IGP process.
  • Leads and facilitates development of grant applications related to Integrated Grid Planning and Distribution System Planning initiatives.
  • Collaborate with divisions/departments to integrate needs and insights into future planning.

Utility Governance & Compliance

• • Monitors relevant reliability issues in other jurisdictions and industry organizations (NERC, NREL, ERCOT, EPRI, AEMO, etc.) to ensure the company's Integrated Grid Planning processes, criteria, and standards are aligned with the industry or in some cases, leading the industry.
  • Assists in development of regulatory documents.
  • Stays abreast on all related regulatory activities within the companies to ensure consistency in work products.
  • Ensures that cross functional and related initiatives are aligned in regulatory filings.
  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• • A Bachelor of Science degree in engineering from an accredited engineering school, or in a related electric utility planning discipline.
  • Thorough knowledge of the fundamental principles and practices of electric utility planning at all levels (generation, transmission, distribution). Includes, but not limited to, forecasts, resource adequacy, resource modeling (capacity expansion, production simulation), stability analysis (frequency, rotor angle, voltage), short circuit analysis, control theory and modeling, system operations, generating unit characteristics (drum type, combined cycle units, combustion turbines, internal combustion engines), machine fundamentals (generators, exciters, governors, synchronous condensers, wind turbines, inverter systems, etc.) and their impacts to dynamic simulations, Electro-Magnetic Transient (EMT) and powerflow simulation tools (PSCAD, PSSE, Synergi, ASPEN) and concepts.
  • Thorough knowledge of the regulatory landscape and relevant company initiatives that impact system reliability.
  • Thorough knowledge of applicable federal, state, and industry (NERC, IEEE, EPRI, AEMO, NREL, etc.), standards and codes that affect electrical system reliability.
  • Working knowledge of project management (i.e., PMP) concepts.
  • Understanding the planning process, challenges, and solutions to meeting a 100% renewable energy future, including understanding resource planning analyses, complex transmission planning analyses and system impact studies. 
  • Strong understanding of computers, mainframe systems, and software applications including MS Word, Excel, PowerPoint, SAP, and databases.

Skills Requirements

• • Demonstrated advanced analytical, strategic thinking, and problem-solving skills.
  • Demonstrated skills in innovation in planning or engineering analyses.
  • Ability to conceptualize new ideas and apply them to develop new analysis methodologies and techniques.
  • Effective leadership skills.
  • Excellent written, verbal, and interpersonal skills to effectively communicate with all levels of the organization and the public sector. Must be able to effectively mentor and train staff engineers.
  • Demonstrated self-starter who proactively identifies and addresses potential challenges or requirements for the project, program, or initiative.
  • Demonstrated management of large, high-visibility projects/programs/initiatives, and the ability to work with teams of engineers.

Experience Requirements

• • Extensive experience (10+ years) in resource planning, transmission planning, distribution planning, system operation, generating unit characteristics and performance, protection system concepts, modeling, and implementation/execution of plans and projects.
  • Professional Engineer License in relevant discipline.

Preferred Requirements

• • Possess Advanced degree in engineering, project management, or business-related field.
  • Registered Project Management Professional.
  • Two (2) or more years of supervisory or management experience.

Role: Professional 

Number of Vacancies: 1 

Location: Honolulu - Oahu

Hiring Range: The hiring range for the Consulting Engineer (Integrated Grid Planning) [Req ID 10391] position is $109,900.00 to $142,600.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email ATR@hawaiianelectric.com.