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Customer Reliability Engineer Jobs in Hawaii (NOW HIRING)

hawaiianel

Staff Technical Engineer - Hilo

Hilo, HI · On-site

We believe in our people, who share our vision of meeting the needs of our employees, customers ... Computes and analyzes reliability statistics and prepares reports. Recommends system upgrades and ...

RuneTech

Forward Deployed Engineer

Honolulu, HI · On-site

... customer set that desperately needs it. We stay close to our users by embedding directly with ... Continuously monitor and improve system reliability and performance by instrumenting code ...

Central Pacific Bank

Software Engineer II

Honolulu, HI · On-site

$72K - $102K/yr

Performs all duties and interacts with internal and external customers in a manner that is ... reliability, performance, and scalability. Write clean, efficient, and well-documented code using ...

ValidaTek

Senior Network Engineer - Pacific

Honolulu, HI · On-site

$100K - $137K/yr

From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ... Provide performance tuning, optimization, and recommendations to improve network reliability and ...

Cymertek

Test Engineer

Honolulu, HI · On-site

Test Engineer** to join our team and ensure the quality and reliability of our software products ... Join us to help deliver high-quality software solutions that meet the needs of our customers.

ABM Industries, Inc.

Chief Engineer

Honolulu, HI · On-site

$82K/yr

... external customers on technical issues, work scope recommendations and failure investigations ... reliability and operational efficiency. Qualifications * -Minimum 5-7 years of engineering ...

ABB

Protection and Control Engineer

HI · Remote

As a Protection & Control Engineer, you will have the opportunity to act as the technical lead for ... ABB's Service Division partners with our customers to improve the availability, reliability ...

HII's Mission Technologies division

$99K - $120K/yr

Customer First - Focus on the mission and those we serve. * Shape the Future - Bring ideas ... the reliability and effectiveness of complex naval combat systems. Work Location: Oahu, Hawaii ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Hawaii

Customer Reliability Engineer information

See Hawaii salary details

$63.4K

$122.6K

$146.5K

How much do customer reliability engineer jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer reliability engineer in Hawaii is $122,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $134,000.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Hawaii? For Customer Reliability Engineer jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Hawaii look for? The top searched job categories for Customer Reliability Engineer jobs in Hawaii are:
What cities in Hawaii are hiring for Customer Reliability Engineer jobs? Cities in Hawaii with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Hawaii as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,569 per year, or $58.9 per hour.
Senior Network Engineer - Pacific

Senior Network Engineer - Pacific

ValidaTek, Inc.

Honolulu, HI

$96K - $160K/hr

Full-time

Posted 11 days ago

Job description

Company Overview:
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com
Summary:

The Senior Network Engineer serves as a key technical leader supporting the Defense Health Agency (DHA) mission, ensuring the performance, security, and reliability of enterprise LAN/WLAN/WAN infrastructure across CONUS and global medical treatment facilities. This role can operate within South Korea, Japan, Guam, Hawaii, or Alaska.

Responsibilities:
  • Serve as the primary network Subject Matter Expert (SME) and global (swap regional for ‘global’ for Pacific and Europe) point of contact for network operations, troubleshooting, and configuration management
  • Design, implement, configure, and maintain complex LAN/WLAN/WAN environments supporting DHA systems
  • Diagnose and resolve advanced network issues across all layers of the OSI model using tools such as SolarWinds, ARMIS, and Ansible
  • Lead network engineering efforts, collaborating with government stakeholders, contractors, and technical teams
  • Implement and maintain network security solutions including firewalls, VPNs, and intrusion detection systems
  • Develop and enforce network standards, policies, and procedures to ensure compliance with DoD and DHA requirements
  • Provide performance tuning, optimization, and recommendations to improve network reliability and minimize downtime
  • Support routing and switching protocols including BGP, OSPF, EIGRP, and enterprise-level network architectures
  • Document configurations, changes, and standards; communicate status and solutions to stakeholders
Qualifications:
  • Active DoD Secret clearance
  • 8+ years of supporting complex network engineering experience and a Bachelor’s degree in IT, Engineering, or related field (or equivalent experience)
  • Must possess active CCNP and CISSP certifications
  • Experience supporting DoD Health Care Information Systems - highly preferred
  • Extensive experience with enterprise network protocols (TCP/IP, DNS, DHCP, SNMP, HTTP/S, etc.)
  • Deep expertise in routing, switching, and multi-protocol network environments
  • Experience with Cisco technologies, Windows networks, and Active Directory
  • Proficiency with network monitoring, diagnostics, and automation tools
  • Knowledge of network security principles and Zero Trust architecture (preferred)
  • Experience supporting DoD healthcare systems
  • Strong written and verbal communication skills across technical and non-technical audiences
  • Ability to support multiple sites, including potential travel to CONUS/OCONUS locations
  • Capable of operating independently and leading complex technical initiatives
 
Salary Disclosure:
Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.
The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.
EEO Statement:
ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws.
Applicants who are selected for employment will be required to verify authorization to work in the United States.
Offers of employment will be contingent upon passing a post-offer background check.

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