ZipRecruiter

Log In

1

Customer Relationship Manager Jobs in Park Ridge, IL

Capital One

Relationship Manager

Chicago, IL · Hybrid

Relationship Manager Are you a natural born people person who thrives on cultivating relationships ... level customer service to our internal Auto Finance business. You will be influencing 60-80 ...

Oanda

Relationship Manager

Chicago, IL · Hybrid

Customer centric solutions for HVCs: Proactively engage in outbound client communications and ... Relationship management: Works with others and forges productive working relationships with clients ...

Capital One

Relationship Manager

Downers Grove, IL · On-site

Relationship Manager Are you a natural born people person who thrives on cultivating relationships ... level customer service to our internal Auto Finance business. You will be influencing 60-80 ...

Capital One

Relationship Manager

Downers Grove, IL · Hybrid

Relationship Manager Are you a natural born people person who thrives on cultivating relationships ... level customer service to our internal Auto Finance business. You will be influencing 60-80 ...

Accendra

Customer Relationship Liaison

Hanover Park, IL · On-site

$25 - $27/hr

Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming ... working relationships with internal and external customers. Learn and comply with all POV ...

previous page

Showing results 41-60

All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Park Ridge, IL

Customer Relationship Manager information

See Park Ridge, IL salary details

$12

$26

$49

How much do customer relationship manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer relationship manager in Park Ridge, IL is $26.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $30.77 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What job categories do people searching Customer Relationship Manager jobs in Park Ridge, IL look for?

The top searched job categories for Customer Relationship Manager jobs in Park Ridge, IL are:

What cities near Park Ridge, IL are hiring for Customer Relationship Manager jobs?

Cities near Park Ridge, IL with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Park Ridge, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,759 per year, or $26.3 per hour.

Relationship Manager

Chicago, IL • Hybrid

Capital One
Funds, Trusts and Financial Programs • 10K+ employees
Learn more about Capital Oneexternal

Full-time

Posted 7 days ago

Key responsibilities

  • Cultivate positive relationships with dealerships and support outside sales managers.

  • Make outbound calls to capture business and inbound calls to analyze dealer territories and develop game plans.

  • Review underwriting structures and guide deals through funding processes.

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

90th of 176 rated banks

Job description

Relationship Manager

Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.

A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.

General Responsibilities:

  • Cultivate positive relationships with our dealerships.

  • Optimize communication skills by creating strategic deals and goals with dealerships over the phone.

  • Review the structure in underwriting for COAF

  • Guide the deals in house for funding.

  • Analyze territory production goals.

  • Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Schedule Expectations

  • Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off

  • In office 5 days a week for the first 90 day training period

  • Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.

Preferred Qualifications:

  • Bachelor's Degree in Business.

  • 2+ years experience in Auto Finance.

  • 2+ years experience in Customer Relations.

  • 5+ years experience in Customer Service.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $74,200 - $84,700 for Relationship Manager - Capital One Auto


Jericho, NY: $89,200 - $101,700 for Relationship Manager - Capital One Auto


Plano, TX: $74,200 - $84,700 for Relationship Manager - Capital One Auto









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

What Capital One employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply