ZipRecruiter

Log In

1

Customer Relationship Manager Jobs in Basking Ridge, NJ

FTI Consulting, Inc.

Senior Analyst, CRM

New York, NY · Hybrid

$81K - $155K/yr

About The Role The Sr. Analyst, CRM is a member of the Corporate Global CRM team dedicated to FTI's largest business segment, corporate finance. We are looking for an individual with strong ...

Sonsoft Inc

Microsoft Dynamics CRM

Newark, NJ · On-site

Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM plugins, Javascript and workflows. Should have knowledge on integration with CRM like ...

Sonsoft Inc

Microsoft Dynamics CRM

Newark, NJ · On-site

Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM plugins, Javascript and workflows. Should have knowledge on integration with CRM like ...

Sonsoft Inc

Microsoft Dynamics CRM

Newark, NJ · On-site

Techno-functional consultant with CRM / XRM background, having worked on the MS CRM / XRM product extensively and done multiple implementations. * Worked on different CRM / XRM versions.

zerohash

Relationship Manager

New York, NY · Remote

Develop customer relationships into zerohash advocates to help build a strong community of ... Relationship Management * Exceptional written and verbal communication * The ability to work ...

Zero Hash

Relationship Manager

New York, NY · On-site +1

Develop customer relationships into zerohash advocates to help build a strong community of ... Relationship Management * Exceptional written and verbal communication * The ability to work ...

previous page

Showing results 41-60

All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Basking Ridge, NJ

Customer Relationship Manager information

See Basking Ridge, NJ salary details

$12

$27

$52

How much do customer relationship manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relationship manager in Basking Ridge, NJ is $27.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $32.21 per hour, depending on experience, location, and employer.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What job categories do people searching Customer Relationship Manager jobs in Basking Ridge, NJ look for? The top searched job categories for Customer Relationship Manager jobs in Basking Ridge, NJ are:
What cities near Basking Ridge, NJ are hiring for Customer Relationship Manager jobs? Cities near Basking Ridge, NJ with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Basking Ridge, NJ as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,349 per year, or $27.6 per hour.

CRM & Lifecycle Marketing Manager

Broadway Direct

Manhattan, NY • On-site

Full-time

Re-posted 23 days ago

Job description

Duties and Responsibilities
  • CRM Growth & Audience Strategy
    • Monitor and grow CRM databases across all owned channels
    • Develop acquisition strategies to expand opt-in patron lists
    • Report on engagement, retention, and churn metrics
  • Channel Ownership & Operations
    • Own execution and deployment of Email, SMS, Direct Mail, and In-App campaigns, including pre & post-show patron communications
    • Manage Salesforce Marketing Cloud and Data Cloud segmentation
    • Optimize lifecycle flows including abandon cart and loyalty journeys
  • Performance & Analytics
    • Define and track KPIs: open rates, CTR, conversion, revenue influenced, churn
    • Partner with Business Intelligence to assess CRM performance
  • Vendor & Platform Management
    • Manage relationships with Salesforce, Attentive, and Validity
  • Cross-Functional Collaboration
    • Collaborate with Marketing Director on acquisition strategy
    • Partner with Ad Sales on reporting and performance insights
    • Support Group Sales CRM initiatives

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply