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Customer Success Operations Specialist Jobs in Basking Ridge, NJ

Neara

Director, Customer Success Operations

New York, NY · On-site

$180K - $220K/yr

Director, Customer Success Operations As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an increasingly complex portfolio of customer ...

Stacker

Sr. Customer Operations Specialist

New York, NY · On-site +1

$65K - $85K/yr

About the Role We're looking for a Sr. Customer Operations Specialist to build and optimize the ... You're curious about customer success metrics, eager to leverage AI and automation to improve ...

Stacker

Sr. Customer Operations Specialist

New York, NY · Remote

$65K - $85K/yr

About the Role We're looking for a Sr. Customer Operations Specialist to build and optimize the ... You're curious about customer success metrics, eager to leverage AI and automation to improve ...

Mercor

Customer Success Operations Evaluator

New York, NY · Remote

$80 - $120/hr

Customer success / support operations Evaluator Type: Contract Compensation: $80-$120/hour Location: Remote Role Responsibilities * Evaluate AI-generated artifacts against domain-specific quality ...

New

Mastercool

Customer Success Specialist

Randolph, NJ · On-site

Customer Success & Digital Commerce Specialist Mastercool is a leading manufacturer and distributor ... Support marketplace operations for eBay, Walmart Marketplace, and other e-commerce channels.

Firefly

Customer Success Specialist

New York, NY

$50K - $70K/yr

Firefly is looking for a Customer Success Specialist based in New York. Responsible for supporting ... Learn and contribute to revenue operations processes, including pipeline tracking, forecasting ...

Firefly

Customer Success Specialist

New York, NY · On-site

$50K - $70K/yr

Firefly is looking for a Customer Success Specialist based in New York. Responsible for supporting ... Learn and contribute to revenue operations processes, including pipeline tracking, forecasting ...

Firefly

Customer Success Specialist

New York, NY

$50K - $70K/yr

Firefly is looking for a Customer Success Specialist based in New York. Responsible for supporting ... Learn and contribute to revenue operations processes, including pipeline tracking, forecasting ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

The Team Our Customer Success organization is dedicated to maximizing customer value, driving Net ... We combine strategic customer engagement with operational excellence, leveraging data, automation ...

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Customer Success Operations Specialist information

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How much do customer success operations specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer success operations specialist in Basking Ridge, NJ is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $25.29 per hour, depending on experience, location, and employer.

How does a customer success operations specialist typically collaborate with customer success managers and other departments?

Customer Success Operations Specialists work closely with customer success managers to streamline processes, provide data-driven insights, and ensure seamless onboarding and support for clients. They often coordinate with sales, product, and support teams to align customer touchpoints and address operational bottlenecks. This role is central to building scalable workflows and implementing tools that help customer-facing teams deliver consistent value, making cross-functional communication and collaboration a key part of their daily responsibilities.

What is a customer success operations specialist?

Customer Success Operations Specialists are professionals who support customer success teams by optimizing processes, managing data, and implementing tools to improve customer experience and retention. They analyze metrics, streamline workflows, and ensure that customer-facing teams have the resources and insights needed to serve clients effectively. Their work helps align customer success strategies with business goals, ultimately enhancing customer satisfaction and loyalty.

What is the difference between Customer Success Operations Specialist vs Customer Success Manager?

AspectCustomer Success Operations SpecialistCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to support customer success teamsBuilding relationships and ensuring customer satisfaction and retention
Required SkillsData analysis, CRM tools, process improvementCustomer communication, relationship management, strategic planning
Work EnvironmentCross-functional teams, operations, analyticsCustomer-facing, account management, client interactions
Common UsageUsed in tech and SaaS companies to streamline customer success effortsUsed across industries to manage key accounts and customer relationships

The Customer Success Operations Specialist focuses on improving internal processes and tools to support customer success teams, while the Customer Success Manager directly manages customer relationships to ensure satisfaction and retention. Both roles are essential but serve different functions within customer success strategies.

What are the key skills and qualifications needed to thrive as a customer success operations specialist?

To thrive as a Customer Success Operations Specialist, you need strong analytical abilities, process improvement skills, and a background in business or related fields. Familiarity with CRM platforms (like Salesforce), customer success software, and data visualization tools is typically required. Excellent communication, problem-solving, and cross-functional collaboration skills help you support both customers and internal teams. These skills ensure efficient operations, enhanced customer experiences, and the achievement of business objectives.
What are popular job titles related to Customer Success Operations Specialist jobs in Basking Ridge, NJ? For Customer Success Operations Specialist jobs in Basking Ridge, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Specialist jobs in Basking Ridge, NJ look for? The top searched job categories for Customer Success Operations Specialist jobs in Basking Ridge, NJ are:
What cities near Basking Ridge, NJ are hiring for Customer Success Operations Specialist jobs? Cities near Basking Ridge, NJ with the most Customer Success Operations Specialist job openings:
Customer Success Operations Specialist jobs near you
Infographic showing various Customer Success Operations Specialist job openings in Basking Ridge, NJ as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,046 per year, or $22.1 per hour.

Director, Customer Success Operations

Neara

New York, NY • On-site

$180K - $220K/yr

Full-time

Posted 21 days ago

Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.
We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world's largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.
Director, Customer Success Operations
As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an increasingly complex portfolio of customer engagements. To that end, we are hiring a Director of Customer Success Operations for our US business: a position dedicated to software delivery and project management excellence, internal and customer training, and maintaining the connective tissue between our customer value, solutions and engineering teams.
Customer Success Operations is a new team that you will shape and operationalize, owning several critical functions which have to date, either operated in a more disaggregated manner or not existed at all. This is an exciting opportunity to build an important part of the Neara engine, with scope to influence global operations strategy as a senior member of the team in our largest market.
What You Will Do:
  • Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth.
  • Define and embed project management and customer engagement best practices across the Customer Success team, including targeted coaching for priority projects.
  • Design and maintain the project tracking & reporting infrastructure that surfaces project status, risks and value delivery to leadership - from team-level rituals to regional and global executive dashboards.
  • Set standards for how teams are configured for success, including team structure, resource allocation, and contract review processes with Product and Engineering.
  • Design and maintain Customer Success team onboarding and continuous learning systems.
  • Track and surface team sustainability signals to leadership, ensuring individual contributor insights cut through management, and that we proactively manage burnout risk.

Who You Are:
  • 5+ years of experience in management consulting (e.g., Project Leader / Manager level) or a leadership role across Customer Success/Professional Services Operations, with deep experience driving complex software implementations, digital transformations, or PMO strategy.
  • Proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs, with a deep understanding of governance, risk mitigation, and value realization.
  • Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework.
  • Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting alongside a project team to unblock execution the next.
  • Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike.
  • Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar).
  • Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

What We Offer:
  • This is a rare opportunity to establish a brand-new function for Neara. You will define the strategy, operationalize the CS org, and set the standard for how we scale our customer success operations in our largest market.
  • Based in our New York City office, you will be at the epicenter of our US market, collaborating face-to-face with executive leadership and cross-functional teams.
  • Work on technology that matters. Our physics-enabled digital twins are actively protecting global energy grids from increasingly common weather events and structural failure, meaning your operational excellence directly translates to a more resilient world.
  • You will have the strategic autonomy to influence global operations, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission.

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