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Customer Relationship Manager Jobs in Alabama (NOW HIRING)

SmartBank

Relationship Manager

Fairhope, AL · On-site

Our Relationship Managers will be held accountable for: * Upholding SmartBank Core Values and Core ... Developing new customer prospects and business for the financial institution. * Completing each ...

SmartBank

Relationship Manager

Huntsville, AL · On-site

Our Relationship Managers will be held accountable for: * Upholding SmartBank Core Values and Core ... Developing new customer prospects and business for the financial institution. * Completing each ...

CB&S Bank

Commercial Relationship Manager

Auburn, AL · On-site

... commercial relationships. MAJOR DUTIES AND RESPONSIBILITIES * Works with branch managers to ... Proactively notifies customers of upcoming loan maturities, renewals and other loan events ...

CB&S Bank

Commercial Relationship Manager

Auburn, AL · On-site

... relationships. MAJOR DUTIES AND RESPONSIBILITIES Works with branch managers to determine business ... Proactively notifies customers of upcoming loan maturities, renewals and other loan events ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Alabama

Customer Relationship Manager information

See Alabama salary details

$11

$24

$45

How much do customer relationship manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer relationship manager in Alabama is $24.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $28.32 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Alabama?

The most popular types of Customer Relationship jobs in Alabama are:

What job categories do people searching Customer Relationship Manager jobs in Alabama look for?

The top searched job categories for Customer Relationship Manager jobs in Alabama are:

What cities in Alabama are hiring for Customer Relationship Manager jobs?

Cities in Alabama with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Alabama as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,439 per year, or $24.2 per hour.

Relationship Manager

SmartBank

Fairhope, AL • On-site

Full-time

Re-posted 8 days ago

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

Our Relationship Managers will be held accountable for:

  • Upholding SmartBank Core Values and Core Purpose.
  • Developing new customer prospects and business for the financial institution.
  • Completing each loan application and all pre-processing functions in a timely manner. Gathers related financial and general business information, performs financial analyses needed to make credit decisions, participates in team credit decisions and communicates with prospects and customers to close sales.
  • Screening loan request based on financial institution policies and on types of loans offered by the institution. Orders appraisals, credit reports, background checks, reference checks and other information as needed on loan applicants.
  • Responsible to monitor overall profitability of relationships and negotiates terms, fees, and structures to the mutual benefit of the client and SmartBank.
  • Evaluating potential customer loan requests and makes loan recommendations to management. Reviews new laws and regulations that influence business lending within the financial institution and makes recommendations to management when necessary.
  • Communicating complex approvals or denials to the borrower. Promotes and participates in the financial institution's special credit programs and other CRA programs.

Ideal candidates for the role will include:

  • High School Diploma required.
  • Bachelor's degree business, finance or management preferred.
  • Minimum of 5 years experience in banking or sales lending field.
  • RMA - Credit Risk Certification preferred
  • Graduate School of Banking preferred
  • TBA Lending Schools - Commercial Lending preferred

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