1

Customer Relationship Management Manager Jobs in Rochester, NY

Oracle CRM Business Analyst

Rochester, NY

$59.25 - $81.75/hr

Good to have exposure on R12 - CRM Foundation-2 years+ Service Contracts - 1 years+ Installed Base - 1 years+ Aware of the CRM Service modules and its integration areas Functionally Yes and good to ...

ORACLE EBS( CRM modules)

Rochester, NY

$60 - $74/hr

Must have functional/Techno-functional knowledge in Oracle EBS CRM modules and very strong experience in Service Contracts, Installed Base * Should have worked for global clients in a global ...

Salesforce CRM Big Machines

Rochester, NY ยท On-site

$54.75 - $72.50/hr

... chain management, e-commerce solutions, and B2B public exchanges and B2B process integration ... Work with the BAs, Dev Team & Customers to resolve technical issues * Create deployment document ...

... (CRM) system, and personal meetings. Captures the client's goals in a financial plan. * Prepares and delivers client presentations, individually and as part of a team, presenting appropriate ...

... (CRM) system, and personal meetings. Captures the client's goals in a financial plan. * Prepares and delivers client presentations, individually and as part of a team, presenting appropriate ...

Ability to build and sustain professional relationships * Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

Vendor Relationship Manager

Rochester, NY ยท On-site

$112K - $149K/yr

Participate in customer-facing discussions when vendor input or subject matter expertise is needed ... Strong negotiation, influence and stakeholder management skills * Excellent written and verbal ...

Sales Account Manager

Rochester, NY ยท On-site

$80K - $100K/yr

This role requires proficiency in strategic planning, project management, cold outreach, CRM management, and successful negotiation to achieve measurable results. Responsibilities * Execute and ...

Customer Success Management * Build trusted relationships with customer stakeholders and executive sponsors. * Develop and execute Customer Success Plans aligned with customer business objectives.

Data integrity is foundational, with disciplined CRM management and clean forecasting enabling effective decision-making across the organization. * Work closely with partners to gather timely deal ...

New

next page

Showing results 1-20

Customer Relationship Management Manager information

See Rochester, NY salary details

$27.6K

$79.6K

$138.6K

How much do customer relationship management manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer relationship management manager in Rochester, NY is $79,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $104,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Manager vs Customer Service Manager?

AspectCustomer Relationship Management ManagerCustomer Service Manager
Primary FocusDeveloping and implementing CRM strategies to enhance customer loyaltyOverseeing customer support operations and resolving service issues
Required SkillsCRM software proficiency, data analysis, marketing collaborationCommunication skills, conflict resolution, team management
Work EnvironmentMarketing, sales, and data-driven departmentsCustomer support centers, call centers, service teams
Common CertificationsCRM certifications, marketing or sales certificationsCustomer service certifications, leadership training

The Customer Relationship Management Manager focuses on building long-term customer relationships through strategic CRM initiatives, while the Customer Service Manager concentrates on managing day-to-day customer support and resolving issues. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Customer Relationship Management jobs in Rochester, NY? The most popular types of Customer Relationship Management jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Relationship Management Manager jobs? Cities near Rochester, NY with the most Customer Relationship Management Manager job openings:

Senior Salesforce CRM Manager - CRM Strategy, Data Governance, Data Integrity & Marketing Automation

MDAEdge

Rochester, NY โ€ข On-site

Full-time

Re-posted 8 days ago


Job description

Job Summary:
MDAEdge is seeking a Senior CRM Manager to take ownership of their Customer Relationship Management and Email Marketing Systems. This role focuses on optimizing data quality, enhancing system functionality, and driving business development initiatives through effective CRM strategies.
Responsibilities:
โ€ข Manage and oversee the CRM and EMS platforms, ensuring seamless functionality and data accuracy.
โ€ข Design and implement efficient reporting systems to support business growth and strategic decisions.
โ€ข Oversee email campaigns, maintain templates, and manage automated communications.
โ€ข Work closely with business development teams to execute outreach strategies, events, and marketing initiatives.
โ€ข Improve data integrity and enrichment processes to maximise engagement and visibility.
โ€ข Monitor and address email deliverability issues, ensuring strong domain authority and reduced bounce rates.
โ€ข Provide training to internal teams and external partners on CRM best practices and system usage.
โ€ข Collaborate with IT and external vendors to enhance CRM integrations and drive system improvements.
โ€ข Maintain technical configurations to optimise performance and resolve system-related issues.
โ€ข Lead initiatives related to data governance, security, and compliance.
โ€ข Plan strategic mailing schedules and implement audience segmentation to refine marketing efforts.
โ€ข Support business development and digital marketing strategies with CRM-driven insights and automation.
Qualifications:
Required:
โ€ข Bachelor's degree in a related field.
โ€ข At least 10 years of CRM administration and data management experience.
โ€ข Expertise in CRM platforms, such as Salesforce, Intapp DealCloud, and EMS tools like Pardot, Vuture, Dispatch.
โ€ข Strong background in data hygiene, automation workflows, and campaign management.
โ€ข Advanced proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
โ€ข Familiarity with HTML and digital communication tools.
โ€ข Ability to manage complex projects, coordinate with multiple stakeholders, and maintain organisation.
โ€ข Understanding of marketing technology and business development methodologies.
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.