ZipRecruiter

Log In

1

Customer Relationship Management Manager Jobs in Puerto Rico

Thermo Fisher Scientific

Sr. Account Manager

Cayey, PR · On-site

... CRM systems (preferably Salesforce) and MS Office suite • Excellent written and verbal communication skills • Ability to work independently while collaborating effectively across teams • ...

Master Fluid Solutions

$12.75 - $16.50/hr

Sales Support: Assist the sales team with administrative tasks, including preparing sales reports, managing customer information, updating Salesforce CRM, and processing orders. Customer Service:

The Condado Collection

PR · On-site

Collaborate cross functionally with Marketing, CRM, Product, Payments, Compliance, and Hotel Brand Partners to deliver integrated and compliant initiatives. * Plan, execute, and optimize VIP ...

FastSigns

Inside Sales /Customer Service

Guaynabo, PR · On-site

$12 - $14/hr

Track leads, sales activity, and client interactions using CRM tools Requirements: * 1-3 years of ... experience in B2B sales, account management, or customer service * Strong communication and ...

previous pagenext page

Showing results 21-40

All JobsCustomer Relationship Management JobsCustomer Relationship Management Manager JobsCustomer Relationship Management Manager Jobs in Puerto Rico

Customer Relationship Management Manager information

What is the difference between Customer Relationship Management Manager vs Customer Service Manager?

AspectCustomer Relationship Management ManagerCustomer Service Manager
Primary FocusDeveloping and implementing CRM strategies to enhance customer loyaltyOverseeing customer support operations and resolving service issues
Required SkillsCRM software proficiency, data analysis, marketing collaborationCommunication skills, conflict resolution, team management
Work EnvironmentMarketing, sales, and data-driven departmentsCustomer support centers, call centers, service teams
Common CertificationsCRM certifications, marketing or sales certificationsCustomer service certifications, leadership training

The Customer Relationship Management Manager focuses on building long-term customer relationships through strategic CRM initiatives, while the Customer Service Manager concentrates on managing day-to-day customer support and resolving issues. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What does a customer relationship management manager do?

A customer relationship management (CRM) manager oversees strategies and systems to improve customer engagement and retention. They analyze customer data, implement CRM software, and coordinate marketing and sales efforts to enhance customer satisfaction and loyalty.

What are the most commonly searched types of Customer Relationship Management jobs in Puerto Rico?

The most popular types of Customer Relationship Management jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Relationship Management Manager jobs?

Cities in Puerto Rico with the most Customer Relationship Management Manager job openings:

Customer Relationship Management Manager jobs near you

Sr. Account Manager

Thermo Fisher Scientific

Cayey, PR • On-site

Full-time

Re-posted 15 days ago

Thermo Fisher Scientific rating

7.8

Company rating: 7.8 out of 10

Based on 429 frontline employees who took The Breakroom Quiz

170th of 545 rated manufacturers

Job description

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Sr Account Manager at Thermo Fisher Scientific, you will increase revenue by developing and managing strategic customer relationships across our diverse portfolio of scientific products and solutions. You will serve as a trusted advisor to customers, using your scientific expertise and consultative sales approach to help them advance critical research, development, and manufacturing initiatives. You will collaborate with technical specialists, product managers, and support teams to deliver comprehensive solutions that enable customers to make the world healthier, cleaner, and safer.
REQUIREMENTS:
• 8 years of B2B sales experience in life sciences, biotech, pharmaceutical, or related scientific industries
• Preferred Fields of Study: Life Sciences, Chemistry, Physics, Engineering or related scientific field
• Additional business or commercial certifications valued
• Technical aptitude and ability to understand complex scientific applications and workflows
• Demonstrated success in consistently meeting/exceeding sales targets and growing strategic accounts
• Excellence in consultative selling, relationship building, and negotiations at all levels
SKILLS & ABILITIES:
• Experience with CRM systems (preferably Salesforce) and MS Office suite
• Excellent written and verbal communication skills
• Ability to work independently while collaborating effectively across teams
• Analytical, planning, and organizational abilities
• Effective presentation and communication skills at all organizational levels
• Valid driver's license and ability to travel up to 50-75% as needed
• Fluency in English required; additional language skills valued for international roles
• Demonstrates commitment to Integrity, Intensity, Innovation and Involvement
• Experience with capital equipment sales and/or regulated environments preferred
• Ability to manage complex sales cycles and multiple opportunities simultaneously

What Thermo Fisher Scientific employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply