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Customer Relationship Management Manager Jobs in Delaware

CSC

Customer Success Manager

Wilmington, DE · On-site

To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet ...

WSFS Bank

GCM Relationship Manager

Wilmington, DE · On-site

$92K - $152K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... We are the region's locally headquartered bank and wealth management company. We are honored to ...

Wsfsbank

GCM Relationship Manager

Wilmington, DE

$92K - $152K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... We are the region's locally headquartered bank and wealth management company. We are honored to ...

WSFS Bank

GCM Relationship Manager

Wilmington, DE

$92K - $152K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... We are the region's locally headquartered bank and wealth management company. We are honored to ...

Casella Home Office

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Demonstrated knowledge and competence in Casella's business products and services as well as in customer service and client relationship management. Able to effectively manage call volume and ...

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All JobsCustomer Relationship Management JobsCustomer Relationship Management Manager JobsCustomer Relationship Management Manager Jobs in Delaware

Customer Relationship Management Manager information

See Delaware salary details

$28K

$80.8K

$140.6K

How much do customer relationship management manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer relationship management manager in Delaware is $80,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,600.00 per year, depending on experience, location, and employer.

What does a customer relationship management manager do?

A customer relationship management (CRM) manager oversees strategies and systems to improve customer engagement and retention. They analyze customer data, coordinate marketing efforts, and utilize CRM software to build strong customer relationships and support sales goals.

What is the difference between Customer Relationship Management Manager vs Customer Service Manager?

AspectCustomer Relationship Management ManagerCustomer Service Manager
Primary FocusDeveloping and implementing CRM strategies to enhance customer loyaltyOverseeing customer support operations and resolving service issues
Required SkillsCRM software proficiency, data analysis, marketing collaborationCommunication skills, conflict resolution, team management
Work EnvironmentMarketing, sales, and data-driven departmentsCustomer support centers, call centers, service teams
Common CertificationsCRM certifications, marketing or sales certificationsCustomer service certifications, leadership training

The Customer Relationship Management Manager focuses on building long-term customer relationships through strategic CRM initiatives, while the Customer Service Manager concentrates on managing day-to-day customer support and resolving issues. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Customer Relationship Management jobs in Delaware?

The most popular types of Customer Relationship Management jobs in Delaware are:

What cities in Delaware are hiring for Customer Relationship Management Manager jobs?

Cities in Delaware with the most Customer Relationship Management Manager job openings:

Customer Relationship Management Manager jobs near you

Customer Success Manager

CSC

Wilmington, DE • On-site

Other

Posted 10 days ago

Job description

Customer Success Manager (West Coast)

Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT

Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT

We are currently seeking a Customer Success Manager for our Digital Brand Services (DBS) business division. As a Customer Success Manager in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face-to-face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed.

What You'll Do For Us:

  • Build relationships with B and C-Level Executives to gain a deep understanding of customers' business and goals/KPIs;
  • Proactively educate clients about industry developments and potential impacts to their business and online strategy;
  • Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
  • Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget;
  • Manage customer relationships to ensure retention and satisfaction in assigned accounts;
  • Partner with Sales to develop and execute on account plans;
  • Identify and help develop additional client contacts within assigned accounts:
  • Identify and generate new Sales leads;
  • Provide budget projections and conduct contract and price negotiations for assigned accounts;
  • Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel
  • Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system
  • Keep up to date on industry news
  • Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars
  • Sharing sales, product knowledge and ideas with other team members
  • **This position is not commission based, but there is an incentive program for top performers**

What technical skills, experience, and qualifications do you need?

  • 3+ years B2B Account Management experience
  • Comfort and experience working with B and C-level executives
  • A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
  • Excellent analytical and problem-solving skills
  • Ability to think proactively and strategically to meet the clients' needs
  • Relentless dedication to outstanding customer service
  • Ability to handle escalated client issues with a steady hand
  • Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet
  • Strong negotiation skills and business acumen
  • Quick learner with a demonstrated passion for technology and the Internet ecosystem
  • Ability to work as part of a team and collaborate effectively with colleagues
  • Salesforce CRM experience preferred, but not required
  • Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required
  • Multi-lingual preferred, but not required

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