Customer Relationship Coordinator Jobs (NOW HIRING)

The Commercial Relationship Coordinator is responsible for the operational activities of the Commercial Lending, Business Banking and Cash Management departments. The role is also responsible for supporting the full commercial loan process while continuously developing efficiencies to streamline the process. The Commercial Relationship Coordinator supports the Bank's mission, values, goals and initiatives.

This will be a hybrid position with a requirement of no less than three (3) days on site in office. 

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

• Responsible for receiving and processing payments for commercial loans; processes flood determination requests, EDR requests, credit report requests; OFAC requests; AVM requests; records varies invoices, tracks payments from customers, and submits to accounts payable; balances G/Ls monthly; assigns new loan numbers as needed.
• Processes G/L entries for loan funding and customer requests; establishes and maintains credit and legal files; process loan advances and construction disbursements.
• Responsible for the post-closing review of loan files for quality control purposes. Duties include communicating necessary changes with the loan officer and closing attorney, as well as tracking for outstanding documents.
• Assists loan officers and portfolio managers with collecting updated financials from customers on an annual basis and advancing the tickler date once received.
• Assists loan officers and portfolio managers with tracking and processing all forms, invoices, and legal documents related to the loan modification and renewal processes.
• Responsible for a variety of administrative and clerical tasks in support of their assigned loan officers, Cash Management Sales Manager, and Commercial Relationship Support Coordinator. Duties include but are not limited to: scheduling meetings, ordering business cards and other office supplies; assisting with meeting preparations; preparing documents for the on-boarding of new Business Banking and Commercial Lending employees.
• Supports the Commercial Operations Manager with record retention in adherence to Bank policies.
• Assists customers with problem resolution, research of accounts or other related matters as needed: directs phone inquiries to appropriate Loan Officer.
• Provide an exceptional customer experience for both internal and external customers by addressing issues or inquiries in a professional and timely manner.
• Ensure department adherence to processes, policies and procedures; implement risk-mitigating controls as required.

OTHER ACCOUNTABILITIES / RESPONSIBILITIES:

Secondary support for the Commercial Operations Manager as needed.

Participate in meetings, user groups, conferences or on committees as requested

Provide support and assistance to other business lines as necessary, including cash management customer interactions and trainings

Supports the group at business development functions and events as necessary. Assists as needed.

Performs related and unrelated duties as may be required.

SUPERVISORY SCOPE:

None

INDEPENDENT ACTION:

Performs work within established guidelines and according to specific procedures.  Refers problems to immediate supervisor.

• Associate's degree or experience acquired through comparable position employment
• Three years' experience in mortgage and/or commercial lending department preferred.
• Proficiency in Microsoft Word and Excel. Knowledge of basic bookkeeping.
• Manage time effectively and work independently
• Maintain excellent communication and organization skills
• Good communications, organizational and interpersonal skills.
• Able to prioritize workload and meet deadlines is a must.
• Basic knowledge of the Bank's lending policies and procedures.
• Ability to use various types of office equipment.

PHYSICAL REQUIREMENTS

Any physical demands or work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions.  Employees need to have the ability to:

• Travel independently to the position's primary work location, other bank properties and work-related activities or events at locations outside the Bank.
• Effectively communicate and exchange accurate information and ideas so others will understand.
• Independently 0perate a computer and other office machinery, such as a calculator, copy machine, printer and software programs related to the position needed to complete the primary functions.
• Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time.
• Meet the hybrid work schedule requirements for physically working in the office during normal business hours on Mondays and Wednesdays and another day of choice to effectively meet business needs.
• Move office items weighing up to 35 pounds.
• Work in an environment with low to moderate noise levels.

BANKNEWPORT CORE VALUES:

• We celebrate individuality
• We empower employees to be creative problem solvers
• We invest and take the time to really get to know our customers
• We commit to serving the financial needs of Rhode Islander's

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.