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Customer Relationship Associate Jobs in Silver Spring, MD

Aramark

Customer Success Consultant

Rockville, MD · On-site

Reporting Relationships: * This position reports directly to the Sr Manager, Customer Success and works closely with associates in Business Development, Implementation, Marketing and Sourcing. * This ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

Reporting Relationships: * This position reports directly to the Sr Manager, Customer Success and works closely with associates in Business Development, Implementation, Marketing and Sourcing. * This ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

Reporting Relationships: * This position reports directly to the Sr Manager, Customer Success and works closely with associates in Business Development, Implementation, Marketing and Sourcing. * This ...

Ampcus

Customer Service Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Document all case activities and communications in the CRM system. * Monitor case progress and ... Associate or bachelor's degree * 2+ years of experience in customer service, case management, or a ...

PGA TOUR Superstore

Customer Service Associate

Timonium, MD · On-site

$14 - $19.25/hr

The Associate will handle payments securely, offer product information, and stay updated on ... Focus on building lasting relationships that keep the Customer coming back. * Greeting and engaging ...

Choreo

Client Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

As a Client Service Associate, you will be responsible for managing client communications and ... Maintain and update CRM systems to ensure accurate client data, interaction tracking, and pipeline ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$18.75 - $25/hr

Customer Experience Associate We're looking for an exceptional associate to join our Customer ... Build customer relationships and deliver above-and-beyond customer support through phone, email ...

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All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in Silver Spring, MD

Customer Relationship Associate information

See Silver Spring, MD salary details

$25.8K

$48.7K

$69.3K

How much do customer relationship associate jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer relationship associate in Silver Spring, MD is $48,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $51,700.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Silver Spring, MD?

The most popular types of Customer Relationship jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Relationship Associate jobs?

Cities near Silver Spring, MD with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,679 per year, or $23.4 per hour.

CUSTOMER CARE ASSOCIATE - A

Colonial Parking Inc

Washington, DC • On-site

$19.20/hr

Full-time

Re-posted 22 days ago

Job description

Position Summary

The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming telephone calls, incoming email, incoming website requests, incoming intercom, new monthly account applications, validation and chaser ticket orders, preferred parking customers, government contract customers, account closings, invoice process and all aspects of customer contact within the Customer Care Department and the Remote Management Center. Maintain a positive attitude while working with customers and clients in a highly intense fast-paced environment. The ability to quickly identify and resolve customer inquiries and to adjust quickly to the changing demands of daily priorities in a professional manner. Flexible schedule and work shifts required. Some weekends required.

Essential Duties and Responsibilities

  • Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status. Fields a variety of incoming customer communications in a professional manner.
  • Maintains queue schedule and TOD (time on duty) for inbound calls.
  • Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact.
  • Update customer information, make account adjustments and assist with billing and invoice inquiries. Accurately noting of all customer accounts.
  • Complete knowledge and understanding of all programs within the portfolio of Colonial Parking locations.
  • Understand all relevant systems within the Customer Care and Remote Management Center Departments. (Paris, TAD, Ceridian, eColonial.com, Social Media Outlets, PACS Outlook and more…)
  • Assist with monthly billing and invoice process.
  • Daily reporting of activities.
  • Performs outbound collection efforts by phone, email or physical mailing.
  • Drive high quality QSR (quality) scores for incoming customer contacts in all mediums.
  • Fosters positive relationship while working with cross functional departments.
  • Promotes the department and company standards & core values (1) Remarkable Customer Service (2) Unwavering Accountability (3) High Integrity (4) Continuous Improvement (5) Community Development.
  • Maintains knowledge of departmental policies and procedures.
  • Strong communicator with ability to resolve customer inquiries with a one-call resolution.
  • Understand and follow escalation procedures.
  • Understand and follow appeasement procedures.
  • Ability to resolve complex billing issues.
  • Maintains a flexible schedule and flexible work shifts, as the business needs evolve. Ability to work some weekends.
  • Ability to adjust to changing demands in daily priority levels and work flow.
  • Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

  • Performs other duties as assigned, when necessary.

Minimum Job Qualifications

  • Associate degree or 2-4 years of experience in a call center environment with high level interactions with customers and clients.

Qualifications Desired

  • Customer service experience.
  • CRM, Help Desk, Incoming Call Center, Customer Facing Experience and basic call center technology.

Performance Standards

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear.

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.

Internal Contacts

Daily internal contact with Senior Manager, Customer Care, Senior Manager, Remote Management Center, Vice President of Customer Care, other members of the management team, and line management, professional employees and the hourly work force.

External Contacts

External contact with monthly customers, potential new customers, daily parkers, vendors and clients. Additional contacts as deemed necessary.