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Customer Relationship Associate Jobs in Baltimore, MD

Leap

CRM Specialist

Columbia, MD

Position Overview We are seeking a dynamic and detail-oriented CRM Specialist to join our team. In ... Associate's degree or Bachelor's degree required Compensation will be determined based on ...

T Rowe Price

Relationship Manager

Baltimore, MD · Hybrid

Rowe Price Associates (TRPA) and T. Rowe Price Investment Management (TRPIM). This role partners ... Experience using CRM systems, event management platforms, reporting tools, or related technology ...

PGA TOUR Superstore

Customer Service Associate

Timonium, MD · On-site

$14 - $19.25/hr

The Associate will handle payments securely, offer product information, and stay updated on ... Focus on building lasting relationships that keep the Customer coming back. * Greeting and engaging ...

NFP

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

The Client Service Associate supports advisor teams and clients through account operations ... Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other ...

NFP Corp

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

The Client Service Associate supports advisor teams and clients through account operations ... Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other ...

Aon

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

Experience with CRM systems and custodial platforms preferred * Excellent organizational and time ... The Client Service Associate supports advisor teams and clients through account operations ...

NFP Corp

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

The Client Service Associate supports advisor teams and clients through account operations ... Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other ...

NFP Corp

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

The Client Service Associate supports advisor teams and clients through account operations ... Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other ...

Applied Technology Services

Be Seen First

Customer Care Representative

Middle River, MD · On-site

$45K - $60K/yr

Experience using CRM systems such as Salesforce, ConnectWise, HubSpot, or similar platforms. * Associate or bachelor's degree, or an equivalent combination of education and relevant work experience.

Aon

Associate, Client Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

The Client Service Associate supports advisor teams and clients through account operations ... Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other ...

RelaDyne

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Associate or Bachelor's Degree preferred. * Previous customer service experience in a contact ... Customer-focused approach with strong relationship-building skills. * Excellent problem-solving ...

New

RelaDyne LLC

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Associate or Bachelor's Degree preferred. * Previous customer service experience in a contact ... Customer-focused approach with strong relationship-building skills. * Excellent problem-solving ...

New

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All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in Baltimore, MD

Customer Relationship Associate information

See Baltimore, MD salary details

$24.8K

$46.8K

$66.6K

How much do customer relationship associate jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer relationship associate in Baltimore, MD is $46,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $49,700.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Baltimore, MD?

The most popular types of Customer Relationship jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Relationship Associate jobs?

Cities near Baltimore, MD with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $46,789 per year, or $22.5 per hour.

CRM Specialist

Leap

Columbia, MD

Full-time

Re-posted 3 days ago

Job description

About Us
At Leap, we're on a mission to transform the home improvement industry - and we want you to be part of that journey. We're proud to be recognized on the Inc. 5000 and Inc. Regionals lists for 5+ consecutive years, reflecting sustained growth driven by innovation, strong execution, and an incredible team. We build technology that helps contractors work smarter, scale faster, and deliver better experiences to their customers.
When you join Leap, you'll work alongside curious minds, bold innovators, and thoughtful risk-takers who care deeply about doing great work - and doing it together. Our culture is transparent, supportive, and grounded in approachable leadership. We actively listen to our employees through semi-annual engagement surveys, maintain a strong eNPS score, and consistently act on feedback to improve what's working and where we can do better. We believe great work happens when people are supported outside of work, which is why we offer comprehensive benefits and wellness resources for you and your family.
Take the Leap today and help shape what's next.

This is a high-volume position that we fill often. By applying, you'll be added to our priority list for upcoming openings. Thank you for your interest in joining Leap - let's stay in touch!

Position Overview
We are seeking a dynamic and detail-oriented CRM Specialist to join our team. In this role, you will lead engaging Zoom training sessions, manage customer projects, provide backend training, and configure software to meet customer needs. You will also develop innovative solutions to address customer requests, ensuring their successful integration and satisfaction. This is a fantastic opportunity for a motivated individual to thrive in a fast-paced environment with ample opportunities for professional growth and advancement.

Responsibilities

  • Lead Interactive Training Sessions: Conduct engaging, hands-on training sessions via Zoom to ensure customers effectively utilize the software.
  • Manage Customer Projects: Oversee customer onboarding projects from initiation to completion, ensuring timely delivery and adherence to project plans.
  • Backend Training and Configuration: Provide in-depth training on backend functionalities and configure software settings to align with customer requirements.
  • Customer Support and Solution Development: Address customer requests by devising innovative solutions and ensuring their business needs are met.
  • Project Management: Implement project management best practices, including time tracking, development and maintenance of detailed project plans, and clear, consistent communication.
  • Issue Identification and Mitigation: Proactively identify potential issues, risks, and concerns during the onboarding process and take appropriate actions to mitigate them.
  • Customer Education Programs: Assist in developing and executing educational programs to support new business initiatives, ensuring customers are well-informed and empowered.
  • Cross-Departmental Collaboration: Work collaboratively with various departments within Customer Success to ensure customer accounts are configured to meet their business needs.
  • Enhance Customer Experience: Serve as a driving force in delivering a positive and seamless customer onboarding experience, ensuring high levels of satisfaction and success.

Qualifications

  • Experience with Web-Based Applications: 1-2 years of experience using, supporting, or troubleshooting web-based applications.
  • Client-Facing Role Experience: 1-2 years of experience in an external client-facing role, demonstrating strong customer service skills.
  • Software Implementation: 1-2 years of experience with software implementation, showcasing the ability to guide clients through the setup process. Familiarity with CRM tools preferred.
  • Project Management: 1-2 years of project management experience, including planning, executing, and overseeing projects to ensure timely completion.
  • Required: Fluency in English and Spanish, as this role will regularly interact with Spanish-speaking customers across phone, email, and chat channels.
  • Strongly preferred: Prior experience working with or onboarding customers in retail home services, contractor-focused, or field service businesses, or a closely related industry.
  • Communication Skills: Excellent written and verbal communication skills to effectively convey information and instructions.
  • Technical and Analytical Skills: Strong technical, analytical, and troubleshooting skills to address and resolve client issues.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
  • Attention to Detail: Exceptional attention to detail and accuracy in all work.
  • Prioritization and Time Management: Ability to prioritize tasks and manage workload efficiently in a high-volume, deadline-driven environment.
  • Education: Associate's degree or Bachelor's degree required

Compensation will be determined based on experience, skills, and qualifications.

Pay Range
$60,000—$67,500 USD

Benefits

We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here's what you can look forward to:

  • Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date.
  • Invest in Your Future – 401(k) company match to help you build financial security.
  • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays.
  • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges.
  • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
  • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
  • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

Join us and experience a company that truly invests in YOU!

Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.

Leap, LLC collects personal information from job applicants as part of our recruiting and hiring process. This information is collected directly from you and from third parties such as background check providers and professional references. It is shared only with Greenhouse Software Inc. (our recruiting platform) and others as required by law. We do not sell your personal information.

The categories of information we collect, and the purposes for which we use them, include:

  • Identifiers (name, email, phone, address) — to contact you and manage your application
  • Professional information (resume, work history, skills, references) — to evaluate your qualifications
  • Education information (degrees, certifications) — to verify credentials required for the role
  • Background check data (criminal history, employment verification) — to complete pre-employment screening as permitted by law
  • Voluntary demographic information (EEO data) — for legally required reporting only; not used in hiring decisions