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Customer Relationship Associate Jobs in Baltimore, MD

Pwc

SAP BRIM Consultant, Senior Associate

Baltimore, MD · On-site

$77K - $202K/yr

Within our Digital Core Modernisation practice, you will focus on SAP Customer Relationship ... As a Senior Associate, you will build meaningful client connections and learn how to manage and ...

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All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in Baltimore, MD

Customer Relationship Associate information

See Baltimore, MD salary details

$24.8K

$46.8K

$66.6K

How much do customer relationship associate jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer relationship associate in Baltimore, MD is $46,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $49,700.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Baltimore, MD?

The most popular types of Customer Relationship jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Relationship Associate jobs?

Cities near Baltimore, MD with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $46,789 per year, or $22.5 per hour.

Customer Service & Sales Support

Parker Flavors

Baltimore, MD • On-site

Other

Posted 7 days ago

Job description

We are seeking the right candidate to support the sales process and deliver exceptional customer service throughout the customer lifecycle—from onboarding new customers to managing recurring orders. This role works closely with the sales team to help grow the customer base, follow up on business leads, and ensure a smooth customer experience.


This position provides essential departmental support, including preparing reports and presentations, while also assisting fellow team members, supporting front-office activities, and contributing to special projects as needed.


Job Functions:

Sales & Marketing Support

  • Onboard new customers utilizing customer service processes and procedures
  • Manage (receive, accurately enter, and confirm) purchase orders (POs) 
  • Communicate with customers regarding the status of POs
  • Maintain order board to oversee order timelines and effectively communicate updates 
  • Coordinate with Production for timely processing and shipment of orders
  • Process invoices for UPS and prepaid credit card payments
  • Field and resolve customer concerns and feedback
  • Enter leads into Customer Relationship Management (CRM) system 
  • Engage customer accounts to maintain relationships and support sales growth 
  • Prepare and coordinate samples shipments to customers
  •  Facilitate and document price quotations as needed from sales team
  • Generate monthly sales reports and presentations
  • Assist with marketing materials and trade show logistics 
  • Support travel planning for Sales team and CEO 

Office Support

  • Greet visitors 
  • Answer phone, screen and direct calls, & sort mail as necessary
  • Maintain order/tidiness in front office
  • Order office supplies as needed
  • Assist with corporate events

General

  • Support continuous improvements to enhance processes, increase efficiency, and reduce waste
  • Perform other related duties assigned by management 

Job Qualifications:

Education 

  • Bachelor’s degree preferred (technical or business degrees is ideal) 

Experience

  • 2 or more years in manufacturing environment (food or flavor manufacturing preferred)
  • 2 or more years in customer service in a business-to-business environment
  • Proficient in QuickBooks (Enterprise preferred) or other MRP software 
  • Familiarity with CRM systems 
  • Experience using MailChimp or similar marketing campaign platforms 
  • Experience or training in Safe Quality Food (SQF) quality regulations 

Skills

  • Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills
  • Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests
  • Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions
  • Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting
  • Competency in Microsoft Office suite (SharePoint platform preferred)
  • Perform calculations quickly and accurately
  • Conduct oneself in a professional manner
  • Author SOPs and document processes
  • Conduct oneself in a professional manner

Physical Requirements

  • See, smell, and taste products occasionally (Note: Some products may contain allergens [milk, peanuts], alcohol, and/or sulfites.) 
  • Lift and carry up to 30 pounds occasionally 
  • Remain stationary at desk and use computer sporadically throughout workday
  • Possess general vision, hearing, speech, and ideally color perception abilities 
  • Stand; walk; sit; reach with hands and arms; use hands to handle or feel objects, tools, or controls regularly
  • Climb ladder and mobile staircase, balance, kneel, and crouch occasionally

Apply