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Customer Relationship Associate Jobs in Forney, TX

AE Perkins

Customer Advocate

Dallas, TX

$21/hr

Document all activities for quality and metrics tracking using the Customer Relationship Management ... Associate's degree or four years of experience in a customer support or service role required.

AE Perkins

Customer Advocate

Dallas, TX · Remote

$21/hr

Document all activities for quality and metrics tracking using the Customer Relationship Management ... Associate's degree or four years of experience in a customer support or service role required.

AE Perkins

Customer Advocate

Dallas, TX · On-site +1

$21/hr

Document all activities for quality and metrics tracking using the Customer Relationship Management ... Associate's degree or four years of experience in a customer support or service role required.

Advanced Asset Management

Leasing Associate

Garland, TX · On-site

$16.50 - $22/hr

The Leasing Associate will be responsible for leasing activities, resident relations, tenant ... The ideal candidate will have experience with leasing operations, property management processes, CR ...

Child Care Group

Development Associate

Dallas, TX · On-site

$50 - $70/hr

Development Associate Full Time Professional Dallas, TX, US Why Join ChildCareGroup Founded in 1901 ... Collaborate with staff to maintain data integrity, support CRM improvements and training, organize ...

Frost Bank

Relationship Manager II

Mesquite, TX · On-site

Advise, teach, and train associate relationship managers on how to best serve our customers What you'll need: * 3+ years of lending experience * Ability to communicate with all levels of personnel

Frost Bank

Relationship Manager II

Mesquite, TX · On-site

Advise, teach, and train associate relationship managers on how to best serve our customers What you'll need: * 3+ years of lending experience * Ability to communicate with all levels of personnel

Boutique Recruiting

Client Services Associate

Dallas, TX · On-site

$70K/yr

As the Client Services Associate, you'll serve as the operational backbone of the practice, managing client onboarding, account administration, correspondence, CRM activity and day-to-day service ...

Jade Global

Associate Principal Consultant

Irving, TX · On-site

Associate Principal Consultant1 Duties: Assist with overseeing the implementation of CRM and OM systems, including analyzing client systems and specifications and developing customized solutions ...

Dollar Tree

customer associate

Dallas, TX · On-site

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Excellent customer service and relationship management skills are required * Strong organizational ...

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Showing results 21-40

All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in Forney, TX

Customer Relationship Associate information

See Forney, TX salary details

$22.5K

$42.4K

$60.4K

How much do customer relationship associate jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer relationship associate in Forney, TX is $42,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $45,000.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Forney, TX?

The most popular types of Customer Relationship jobs in Forney, TX are:

What cities near Forney, TX are hiring for Customer Relationship Associate jobs?

Cities near Forney, TX with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you

Customer Advocate

AE Perkins

Dallas, TX

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

Candidate Authenticity Statement
We recognize that AI tools are increasingly used in professional settings. However, during our assessment and interview process, we ask candidates to complete all responses independently, without the use of AI-generated assistance.

This ensures we can accurately assess your individual skills, communication style, and problem-solving approach. Submissions or responses that appear AI-generated may be considered misaligned with our evaluation standards.

Remote-First with In-Person Training: This position is remote following successful completion of onboarding. New hires are required to attend two weeks of in-person training at our Carrollton, TX corporate office to ensure a smooth and successful transition into the role.

Position Summary:
The Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits, such as Flexible Spending Accounts, Health Savings Accounts, and COBRA. This role requires excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service. Customer Advocates are expected to work effectively in a high-call-volume environment, proactively resolving participant needs, and guiding users through available resources and tools for self-service.

Hours of Operation:

  • Monday - Friday: 7:00 am - 4:00 pm CST or 8:00 am -- 5:00 pm


Principal Duties & Responsibilities:

  • Customer Support:
    • Serve as the first point of contact for participants on inquiries, providing timely and accurate information. (Intermediate)
    • Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. (Intermediate)
    • Resolve inquiries and issues, striving for first call resolution, including complaint resolution and escalations. (Advanced)
  • Proactive Issue Management:
    • Identify and execute necessary actions for issue resolution, setting clear and achievable expectations with participants. (Intermediate)
    • Document all activities for quality and metrics tracking using the Customer Relationship Management (CRM) system. (Intermediate)
  • Compliance & Professionalism:
    • Maintain professionalism and empathy in interactions, especially during difficult situations, upholding HIPAA and privacy regulations. (Advanced)
    • Display consistent adherence to quality standards and service excellence in alignment with organizational values. (Advanced)

Requirements

Knowledge, Skills, and Abilities Required:

  • Customer Service & Problem Solving:
    • Demonstrated success in customer service, particularly in problem resolution and asking detailed, probing questions. (Advanced)
    • Ability to balance multitasking and customer focus, maintaining responsiveness and professionalism under pressure. (Intermediate)
  • Technology Proficiency:
    • Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate)
    • Competence in documenting interactions, resolutions, and data for efficient customer follow-up and analysis. (Intermediate)
  • Communication & Empathy:
    • Strong written and verbal communication skills, with the ability to handle sensitive situations with empathy. (Advanced)
    • Attentiveness to customer needs and an ability to anticipate and proactively address potential questions. (Advanced)

Credentials & Experience:

  • Associate's degree or four years of experience in a customer support or service role required.
  • Minimum 2+ years of multi-channel service experience, including chat, phone, and email in a contact center environment.
  • Prior healthcare, benefits administration, or insurance industry experience preferred.
  • Bilingual capabilities are a plus.

Benefits

NOTE: Starting pay for this position is $21.00/HR.
BENEFITS

  •  Medical Insurance
  •  Vision Insurance
  •  Dental Insurance
  •  401(k) Matching
  •  Flexible Spending Accounts
  •  Health Savings Accounts
  •  Disability & Life Insurance
  •  Employee Assistance Program
  •  LegalShield
  •  ID Shield
  •  Commuter Reimbursement Plan
  •  Tuition Reimbursement
  •  Bonus Pay

ADDITIONAL BENEFITS INCLUDE:

  •  Wellable membership
  •  Telescope Health (telehealth) through Accresa
  •  Intellect (mental health) application
  •  Employee engagement activities, including voluntary events, raffles, book club, and more!

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