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Customer Relationship Associate Jobs in Dallas, TX

Atalnt Llc

Customer Relationship Associate

Grapevine, TX · On-site

$37K - $46K/yr

Customer Relationship Associate Location: Grapevine, Texas Job Type: Full Time Company Overview Our client is a growing transportation brokerage. The organization specializes in dry van ...

ATALNT

Customer Relationship Associate

Grapevine, TX · On-site

$37K - $46K/yr

Customer Relationship Associate Location: Grapevine, Texas Job Type: Full Time Company Overview: Our client is a growing transportation brokerage. The organization specializes in dry van ...

Equiliem

CUSTOMER RELATIONSHIP ASSOCIATE (CRA)

Grapevine, TX · On-site

$37K - $46K/yr

CUSTOMER RELATIONSHIP ASSOCIATE (CRA) Location:Grapevine, Texas (Onsite) Qualifications: - Freight brokerage, transportation sales, or logistics operations experience preferred - Strong communication ...

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All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in Dallas, TX

Customer Relationship Associate information

See Dallas, TX salary details

$24.7K

$46.6K

$66.3K

How much do customer relationship associate jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer relationship associate in Dallas, TX is $46,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $49,500.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Dallas, TX?

The most popular types of Customer Relationship jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Relationship Associate jobs?

Cities near Dallas, TX with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $46,607 per year, or $22.4 per hour.

Customer Relationship Associate

Grapevine, TX • On-site

Atalnt Llc
See more jobs at Atalnt Llcexternal

$37K - $46K/yr

Other

Re-posted 7 days ago

Job description


Job Title: Customer Relationship Associate
Location: Grapevine, Texas
Job Type: Full Time
Company Overview
Our client is a growing transportation brokerage. The organization specializes in dry van transportation while also supporting reefer, oversized freight, over dimensional shipments, specialized trailers, bladders, and multi modal transportation services.
The company is continuing to expand its commercial team and is seeking transportation professionals who can contribute to business growth, customer development, and operational execution within a fast paced brokerage environment.
Position Summary
The Customer Relationship Associate (CRA) is responsible for driving new business development, managing customer relationships, and delivering transportation solutions that align with customer needs and business objectives.
This position combines brokerage sales, account management, and freight operations exposure. The ideal candidate understands freight pricing strategy, carrier coordination, transportation execution, and customer retention while operating within a non asset transportation brokerage environment.
Candidates should bring strong brokerage experience, relationship building capabilities, and a practical understanding of what it takes operationally to move freight successfully.
Key Responsibilities
  • Generate new freight opportunities and develop long term customer relationships
  • Grow and manage an active portfolio of transportation accounts
  • Expand existing customer business through account development strategies
  • Coordinate transportation solutions across:
    • Full Truckload (FTL)
    • Dry Van
    • Reefer
    • Drayage
    • Intermodal
    • Specialized Freight
    • Oversized and Over Dimensional Freight
  • Develop freight pricing strategies that balance competitiveness and profitability
  • Collaborate closely with Carrier Development and Operations teams to ensure successful freight execution
  • Build and maintain strong carrier relationships to support transportation capacity needs
  • Deliver high levels of customer satisfaction through proactive communication and issue resolution
  • Resolve claims, service disruptions, and transportation challenges professionally and efficiently
  • Monitor transportation market trends and identify opportunities for customer growth
  • Support carrier network development and operational performance initiatives
  • Ensure compliance with company procedures, SOPs, and operational standards
  • Utilize TMS systems and transportation technology tools effectively
  • Maintain strong account retention through consistent service execution and relationship management
  • Maintain accurate account activity and customer information within internal systems
Requirements
  • Minimum 5+ years of business development or account management experience within a non asset freight brokerage environment
  • Prior carrier sales or brokerage operations experience preferred
  • Strong understanding of freight pricing strategy and transportation execution
  • Working knowledge of:
    • Full Truckload (FTL)
    • Dry Van
    • Reefer
    • Over Dimensional Freight
    • Specialized Equipment
    • Multi Modal Transportation
  • Practical understanding of freight brokerage operations and transportation processes
  • Strong sales, negotiation, customer service, and relationship management abilities
  • Excellent communication and problem solving skills
  • Ability to manage customer relationships in a fast paced brokerage environment
  • Experience utilizing Transportation Management Systems (TMS) and Microsoft Office applications
  • Strong organizational skills and attention to detail
Preferred Background
  • Transportation brokerage sales professionals with operational brokerage experience
  • Freight professionals with exposure to account management and carrier execution
  • Asset based transportation experience is a plus
  • Professionals seeking long term career growth within a growing brokerage organization

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