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Customer Relationship Associate Jobs in Calgary, AB

Propra

Customer Success Associate

Calgary, AB · On-site

We're looking for a proactive and customer-focused Customer Success Associate to join our team. You ... Build and maintain strong, long-lasting customer relationships through regular check-ins, providing ...

Go Auto

Sales Associate (T&T Honda)

Calgary, AB · On-site

Automotive Sales Associate T&T Honda | Calgary, Alberta T&T Honda is growing, and we are hiring ... Maintain accurate customer notes and follow-up activity in the dealership CRM * Follow up ...

Dollar Tree

Customer Service Associate

Okotoks, AB

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Excellent customer service and relationship management skills are required * Strong organizational ...

Scotiabank

Sales Associate - Calgary

Calgary, AB · On-site

... As a Sales Associate with Dynamic Funds, your primary responsibilities will involve processing ... CRM. Sales Administrative Specialist support the Sales Team by completing expense reports in a ...

Dollar Tree

Customer Service Associate

Calgary, AB · On-site

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Excellent customer service and relationship management skills are required * Strong organizational ...

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Customer Relationship Associate information

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Calgary, AB?

The most popular types of Customer Relationship jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Relationship Associate jobs?

Cities near Calgary, AB with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Success Associate

Propra

Calgary, AB • On-site

Full-time

Re-posted 2 days ago

Job description

Company Description

About Propra

Propra is reimagining property management with a focus on using technology to alleviate the administrative burden for landlords and property managers so they can focus on what matters most, growing their business and delivering an exceptional living experience for their residents.

As a startup, you have the opportunity to join us on the ground floor and make a lasting impact. Our team is highly collaborative and customer-obsessed, often working beyond traditional role boundaries to move the business forward and create meaningful change.

Job Description

We’re looking for a proactive and customer-focused Customer Success Associate to join our team. You will be responsible for ensuring our customers achieve success with Propra’s products and services, driving product adoption, and ensuring that our solutions provide maximum value. 

Areas of Focus:

  • Build and maintain strong, long-lasting customer relationships through regular check-ins, providing guidance, and addressing concerns.

  • Provide exceptional customer support and timely case resolution. 

  • Lead and support customers through the onboarding process, ensuring they are fully trained and set up to achieve quick wins.

  • Track and report on key metrics such as customer satisfaction, retention rates, and platform adoption.

  • Document unexpected bugs and work with the tech team to test and communicate fixes.

  • Contribute to and maintain Propra’s resource hub for customer support and platform documentation.

  • Act as the voice of the customer within the company, collaborating with Product, Sales, and Marketing to meet customer needs.

  • Identify opportunities for upselling and cross-selling additional services, ensuring customers derive maximum value from the platform.

Qualifications

  • Prior experience in customer success or a related field, preferably in a B2B SaaS environment.

  • Proven ability to manage customer relationships and ensure satisfaction.

  • Familiarity with property management, financial services, operations, or bookkeeping solutions is a plus.

  • Experience with customer success software and CRM tools (eg. HubSpot, Intercom) is a plus.

  • Experience writing help centre articles, video tutorials, product documentation, or internal SOPs.

  • Ability to think outside the box and develop creative solutions to customer challenges, leveraging available resources and collaboration to find the best outcomes.

  • Empathy and strong interpersonal skills to build trust with customers, understand their challenges, and provide timely solutions.

  • Adaptable and flexible to the fast-paced, ever-changing demands of a growing startup.

  • Strong team player who is willing to go the extra mile for the customer.

At Propra, we believe in fostering a collaborative environment where everyone is empowered to contribute ideas and challenge the status quo. We value creativity, teamwork, and a customer-first mindset, and offer a dynamic, fast-paced work environment with plenty of opportunities for growth and learning. We’re looking for someone who shares our vision of transforming property management through innovation.
If you're passionate about solving problems, driving customer success, and leveraging technology to make a real impact, we’d love to hear from you!


Additional Information

What We Offer

  • Real work that matters: You’ll solve practical, everyday problems for property managers.
  • Trust and ownership: No micromanagement, red tape, or endless meetings. You get the freedom to manage your own work.
  • A down-to-earth team: Work alongside our tech, accounting, and customer support talent who care about getting things done together, without the ego.

About Applying With Propra

At Propra, we value diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest, but only those selected for an interview will be contacted. Please note that successful candidates may undergo a security screening, including a criminal records check.

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