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Customer Relationship Analyst Jobs (NOW HIRING)

Richemont

CRM & Client Development Analyst

New York, NY · On-site

$85K - $100K/yr

At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. CRM & Client Development Analyst ...

SonSoft Inc.

MS Dynamics CRM ( Analyst )

Milwaukee, WI · On-site

SonSoft Inc. is a USA based corporation specializing in Software Development and IT services. They are seeking a Junior MS Dynamics CRM Analyst to develop and support MS Dynamics CRM applications ...

WinWire

Business Analyst CRM

Foster City, CA · On-site

WinWire is seeking an experienced Business Analyst with expertise in Life Sciences CRM processes and a strong understanding of AI-driven business solutions. The role will partner with business ...

Trans.eu

Lead Customer Relationship

Grand Rapids, MI · On-site

Role: Lead Customer Relationship Location: Grand Rapids, MI The Customer Relationship Lead is ... Cloud/Analytic & Insight - High level understanding of various products and solutions in Retail ...

TEKsystems

Jr. CRM Admin/Analyst

Carlisle, PA · On-site

$110K - $140K/yr

Description Our client is seeking a CRM Analyst / CRM Administrator to support, enhance, and optimize its customer engagement platform. This individual will work closely with Sales, Customer Service ...

Merck Sharp & Dohme Federal Credit Union

$60K - $80K/yr

Business Analyst - CRM GRADE LEVEL: III DEPARTMENT: Information Systems FLSA: Exempt LOCATION: Chalfont, PA (On-Site) Important: Candidates must reside within reasonable commuting distance of ...

AllSTEM Connections

CRM Analytics Analyst

Orlando, FL · On-site

$72K - $83K/yr

Role Overview We are seeking an analytical and driven CRM Analytics Analyst to play a pivotal role in building, scaling, and maintaining our internal digital marketing data infrastructure. In this ...

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Customer Relationship Analyst information

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How much do customer relationship analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer relationship analyst in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.85 per hour, depending on experience, location, and employer.

What is a customer relationship analyst?

A Customer Relationship Analyst is a professional who analyzes customer data and interactions to help companies improve their relationships with customers. They use tools and techniques to gather insights from customer feedback, purchasing habits, and service interactions. Their goal is to identify trends, resolve issues, and develop strategies that enhance customer satisfaction and loyalty. By interpreting this data, they help organizations make informed business decisions to better meet customer needs.

What are the key skills and qualifications needed to thrive as a customer relationship analyst?

To thrive as a Customer Relationship Analyst, you need strong analytical abilities, data interpretation skills, and a background in business, marketing, or a related field. Familiarity with CRM platforms (like Salesforce), data visualization tools, and advanced Excel functions is typically required. Excellent communication, problem-solving, and interpersonal skills help in understanding customer needs and fostering long-term relationships. These competencies are crucial for identifying trends, improving customer satisfaction, and supporting business growth through data-driven strategies.

How does a customer relationship analyst typically collaborate with sales and marketing teams to improve customer engagement?

Customer Relationship Analysts play a pivotal role in bridging the gap between sales, marketing, and customer service teams. They analyze customer data, generate actionable insights, and share findings with sales and marketing to help tailor campaigns and identify upselling opportunities. Regular meetings and reporting ensure alignment on customer needs and trends, which enhances customer engagement strategies. This cross-functional collaboration is fundamental to driving customer satisfaction and business growth.

What is the difference between Customer Relationship Analyst vs Customer Service Representative?

AspectCustomer Relationship AnalystCustomer Service Representative
Required CredentialsBachelor's degree in Business, Marketing, or related field; CRM software knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentOffice setting, analyzing customer data, developing strategiesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, retail, telecom, and B2B companiesRetail, hospitality, telecom, and service industries
Common Search & ComparisonCustomer relationship management, data analysis, client retentionCustomer support, complaint resolution, product assistance

The main difference is that Customer Relationship Analysts focus on analyzing customer data and developing strategies to improve relationships, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in responsibilities and skill requirements.

Is customer relationship analyst a stressful job?

Customer Relationship Analysts often handle client interactions, data analysis, and problem-solving, which can involve deadlines and high customer expectations, leading to periods of stress. However, the level of stress varies depending on the workload, company culture, and individual skills in communication and organization.

What cities are hiring for Customer Relationship Analyst jobs?

Cities with the most Customer Relationship Analyst job openings:

What states have the most Customer Relationship Analyst jobs?

States with the most job openings for Customer Relationship Analyst jobs include:

What are popular job titles related to Customer Relationship Analyst jobs?

For Customer Relationship Analyst jobs, the most frequently searched job titles are:

Customer Relationship Analyst jobs near you
Infographic showing various Customer Relationship Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,249 per year, or $25.6 per hour.

CRM & Client Development Analyst

New York, NY • On-site

Richemont
Jewelry, Luggage, and Leather Goods Stores • 10K+ employees
Learn more about Richemontexternal

$85K - $100K/yr

Full-time

Re-posted 29 days ago

Richemont rating

7.9

Company rating: 7.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
CRM & Client Development Analyst - Americas
Based in New York City, USA
Reports to CRM & Client Development Director - Americas
MAIN PURPOSE
The CRM & Client Development Analyst plays a key role in supporting client-centric growth and retention strategies across the Americas. Acting as a bridge between Commercial, Marketing, and Client Experience, this role leverages data-driven insights to enhance client engagement, optimize CRM performance, and support long-term client development.
You will be responsible for ensuring the integrity, quality, and strategic use of client data, while supporting the execution of targeted CRM initiatives. Through advanced analysis and reporting, you will help shape personalized client journeys, improve boutique performance, and contribute to a best-in-class luxury client experience.
ROLES & RESPONSIBILITIES
Clienteling Analytics & Insights
  • Act as a key user of Salesforce and related tools (e.g., Looker, SAP), ensuring optimal usage, data integrity, and issue resolution
  • Analyze and interpret client data to generate actionable insights that support acquisition, retention, and client development strategies
  • Develop and maintain regular and ad-hoc reporting dashboards for the Americas region, including boutique-level performance tracking
  • Monitor CRM KPIs (e.g., data capture rate, client engagement, repeat purchase behavior) and identify opportunities for improvement
  • Partner with HQ and regional stakeholders to deliver quarterly performance reviews and strategic recommendations

CRM Activation & Data Excellence
  • Support the end-to-end execution of CRM campaigns (email, events, and client outreach) in collaboration with local and HQ CRM teams
  • Track and analyze campaign performance, delivering insights and recommendations to optimize engagement and ROI
  • Monitor and influence high standards of data capture quality, consistency, and compliance across all client touchpoints to strengthen database potential
  • Segment and build targeted client lists for campaigns, events, and bespoke clienteling initiatives

Retail & Boutique CRM Enablement
  • Act as key lead between Local HQ and Boutiques to drive clienteling capabilities and elevate usage of clienteling tools. This role will serve as the key interface between Americas and HQ Teams
  • Oversee waitlist maintenance alongside Commercial Leadership to assist deliver optimal commercial experience
  • Serve as the primary CRM point of contact for boutiques, providing guidance, training, and ongoing tool support
  • Build strong relationships with boutique managers to drive accountability on CRM KPIs and performance
  • Support and develop CRM ambassadors within the boutique network to foster a client-first culture

Client Experience & Engagement Support
  • Partner with CRM & Client Development Director, Marketing, and Events team in the planning and execution of high-touch client experiences and events
  • Support itinerary creation and execution for exclusive experiences and hospitality programs both locally and globally
  • Coordinate with boutiques to ensure seamless client activities and experience delivery

PROFILE & QUALIFICATIONS
  • 3 to 5+ years of experience in CRM, data analytics, or digital marketing-preferably within luxury retail or a client-centric environment
  • Strong analytical mindset with the ability to translate data into actionable business insights
  • Advanced proficiency in Microsoft Excel; experience with CRM and BI tools such as Salesforce, Looker, or SAP preferred
  • Detail-oriented with a high level of accuracy and data integrity awareness
  • Strong organizational and project management skills, with the ability to manage multiple priorities
  • Excellent communication and stakeholder management skills across cross-functional teams
  • Proactive, self-motivated, and solutions-oriented approach
  • Fluent in English; Spanish or French is a plus
  • Bachelor's degree or equivalent required
  • Passion for luxury, craftsmanship, and delivering exceptional client experiences

Salary Range: $85k - $100k
#Richemont #WeCraftTheFuture

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