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Customer Relationship Analyst Jobs (NOW HIRING)

KnitWell Group

CRM & Loyalty Analyst

Hingham, MA · On-site

$50K - $60K/yr

About the role The CRM & Loyalty Analyst coordinates and executes the loyalty and CRM program strategy, translating customer growth goals into campaigns, offers and lifecycle journeys that build ...

Sally Beauty

CRM & LOYALTY ANALYTICS ANALYST

Plano, TX · Hybrid

This is an early-career role for an analyst who is passionate about using data to understand customer behavior and drive measurable business results. You will analyze our CRM and loyalty database to ...

Sally Beauty

CRM & LOYALTY ANALYTICS ANALYST

Plano, TX · Hybrid

This is an early-career role for an analyst who is passionate about using data to understand customer behavior and drive measurable business results. You will analyze our CRM and loyalty database to ...

CosmoProf

CRM & LOYALTY ANALYTICS ANALYST

Plano, TX · Hybrid

This is an early-career role for an analyst who is passionate about using data to understand customer behavior and drive measurable business results. You will analyze our CRM and loyalty database to ...

Indus Valley

CRM Business Analyst

Lansing, MI · On-site

Title: CRM Business Analyst Location: Lansing, MI - HYBRID (Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.) (Local candidates ...

CosmoProf

CRM & LOYALTY ANALYTICS ANALYST

Plano, TX · On-site

This is an early-career role for an analyst who is passionate about using data to understand customer behavior and drive measurable business results. You will analyze our CRM and loyalty database to ...

EmblemHealth

CRM Program Analyst

New York, NY · On-site

$56K - $99K/yr

Support cross-functional teams in CRM feature rollouts and releases. * Assist in status reporting, change request management, and system analysis. * Perform other related duties as directed, assigned ...

EmblemHealth

CRM Program Analyst

New York, NY · On-site

Support cross-functional teams in CRM feature rollouts and releases. * Assist in status reporting, change request management, and system analysis. * Perform other related duties as directed, assigned ...

PenFed Credit Union

CRM/CX Analyst

San Antonio, TX · On-site

Provide reporting, documentation, and analytics support for complex, multi-disciplined CRM projects. * Implement department strategies for generating, capturing, and routing leads to the appropriate ...

PenFed Credit Union

CRM/CX Analyst

Phoenix, AZ · On-site

Provide reporting, documentation, and analytics support for complex, multi-disciplined CRM projects. * Implement department strategies for generating, capturing, and routing leads to the appropriate ...

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Customer Relationship Analyst information

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$39

How much do customer relationship analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer relationship analyst in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.85 per hour, depending on experience, location, and employer.

What is a customer relationship analyst?

A Customer Relationship Analyst is a professional who analyzes customer data and interactions to help companies improve their relationships with customers. They use tools and techniques to gather insights from customer feedback, purchasing habits, and service interactions. Their goal is to identify trends, resolve issues, and develop strategies that enhance customer satisfaction and loyalty. By interpreting this data, they help organizations make informed business decisions to better meet customer needs.

What are the key skills and qualifications needed to thrive as a customer relationship analyst?

To thrive as a Customer Relationship Analyst, you need strong analytical abilities, data interpretation skills, and a background in business, marketing, or a related field. Familiarity with CRM platforms (like Salesforce), data visualization tools, and advanced Excel functions is typically required. Excellent communication, problem-solving, and interpersonal skills help in understanding customer needs and fostering long-term relationships. These competencies are crucial for identifying trends, improving customer satisfaction, and supporting business growth through data-driven strategies.

How does a customer relationship analyst typically collaborate with sales and marketing teams to improve customer engagement?

Customer Relationship Analysts play a pivotal role in bridging the gap between sales, marketing, and customer service teams. They analyze customer data, generate actionable insights, and share findings with sales and marketing to help tailor campaigns and identify upselling opportunities. Regular meetings and reporting ensure alignment on customer needs and trends, which enhances customer engagement strategies. This cross-functional collaboration is fundamental to driving customer satisfaction and business growth.

What is the difference between Customer Relationship Analyst vs Customer Service Representative?

AspectCustomer Relationship AnalystCustomer Service Representative
Required CredentialsBachelor's degree in Business, Marketing, or related field; CRM software knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentOffice setting, analyzing customer data, developing strategiesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, retail, telecom, and B2B companiesRetail, hospitality, telecom, and service industries
Common Search & ComparisonCustomer relationship management, data analysis, client retentionCustomer support, complaint resolution, product assistance

The main difference is that Customer Relationship Analysts focus on analyzing customer data and developing strategies to improve relationships, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in responsibilities and skill requirements.

Is customer relationship analyst a stressful job?

Customer Relationship Analysts often handle client interactions, data analysis, and problem-solving, which can involve deadlines and high customer expectations, leading to periods of stress. However, the level of stress varies depending on the workload, company culture, and individual skills in communication and organization.

What cities are hiring for Customer Relationship Analyst jobs?

Cities with the most Customer Relationship Analyst job openings:

What states have the most Customer Relationship Analyst jobs?

States with the most job openings for Customer Relationship Analyst jobs include:

What are popular job titles related to Customer Relationship Analyst jobs?

For Customer Relationship Analyst jobs, the most frequently searched job titles are:

Customer Relationship Analyst jobs near you
Infographic showing various Customer Relationship Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,249 per year, or $25.6 per hour.

CRM & Loyalty Analyst

Hingham, MA • On-site

KnitWell Group
Apparel and Accessories Stores
Learn more about KnitWell Groupexternal

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

KnitWell Group rating

7.5

Company rating: 7.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

Job description

About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
About the role
The CRM & Loyalty Analyst coordinates and executes the loyalty and CRM program strategy, translating customer growth goals into campaigns, offers and lifecycle journeys that build long term customer value. In this role you own the day to day forward motion of the loyalty program and CRM calendar: briefing and building campaigns, running the test agenda, chasing down dependencies across Marketing, Digital, Stores, IT and external partners, and turning results into clear recommendations. You bring business analysis acumen and are comfortable interrogating customer data and performance reporting to explain what moved and why, without needing to build the models yourself. You will work across functions and across altitudes of influence, from hands on execution with production and email teams through to briefing senior leadership on program performance. As the successful candidate you will be organized, curious, self-motivated and energized by owning a program end to end.
The impact you can have
  • Own execution of the loyalty and CRM calendar end to end: briefs, audience requests, offer setup, QA, launch and post-launch readout across email, direct mail, SMS, app and in-store touchpoints.
  • Coordinate loyalty program mechanics including tier benefits, points and rewards, enrollment, member communications and member servicing escalations, keeping the member experience consistent across channels.
  • Translate customer growth goals into program plans. Partner with the Director, CRM and Loyalty on segmentation, contact strategy and lifecycle journeys (welcome, onboarding, reactivation, win-back, VIP).
  • Track member and segment KPIs (enrollment, retention, frequency, spend, tier migration) and explain the drivers behind the movement, not just the movement itself.
  • Own the test agenda. Design, document and land A/B and holdout tests, supporting a culture of fail cheaply, learn often and succeed quickly.
  • Work across functions and altitudes of influence, keeping Brand Marketing, Merchandising, Creative, E-Commerce, Stores, Customer Service, IT and Analytics aligned on what is shipping and when.
  • Manage external partners and vendors across loyalty platform, print and fulfillment deliverables, holding them to timeline and quality.
  • Support development and tracking of the loyalty and CRM marketing budget, including offer liability and reward cost.
  • Maintain working knowledge of the competitive and loyalty landscape, and bring forward program enhancement recommendations.

You'll bring to the role
  • College Degree
  • 2+ years of relevant loyalty, rewards or strategic CRM program experience
  • Strong project management and coordination skills, comfortable owning timelines and chasing dependencies across teams
  • Business analysis acumen. Able to read customer performance data, form a hypothesis and make an actionable recommendation. Strong Excel; SQL, CDP or Web Analytics exposure a plus
  • Strong verbal and written communication skills, able to brief a production team and a senior leader on the same day
  • Ability to thrive in a fast-paced environment and juggle multiple projects simultaneously
  • Retail or direct-to-consumer experience/passion a plus

Benefits
  • You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies.
  • Support for your individual development plus opportunities for career mobility within our family of brands.
  • A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
  • Medical, dental, vision insurance & 401(K).*
  • Employee Assistance Program (EAP).
  • Time off - paid time off & holidays.*
  • The target salary range for this role is: $50,000 - $60,000

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
  • On-site: This position works on-site at least 4 days per week consistent with the needs of the business at our Talbots office location in Hingham, MA.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.
#LI-AP1
Location:
Corporate Office-Talbots-Hingham, MA 02043Position Type:
Regular/Full time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

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