Customer Relations Manager Jobs in Spring Valley, NY

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges.

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter.

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation, please email Sarah Baylis at SBaylis@tcb.org or call at 212 339 0347. Please indicate your full name, contact information and the specific accommodation needed.

Position Summary:

The Council Relations Manager is an integral member of the US Council Engagement team, responsible for managing the planning, quality, and execution of Council meetings for a portfolio of 8-10 Councils with a value of $1 million in membership fees, and ensuring a flawless and high impact experience for all Members.

Accountabilities:

Council Meeting Management:

1. Plan and prepare, partnering cross-functionally as necessary, to ensure precise logistics for Council meetings, resulting in a high-quality Member experience.
2. Responsible for managing the entire Council meeting experience - Facility setup and scope, vendor coordination (or sourcing and replacement of vendors, where necessary) for food, beverages, accommodations, transportation, AV/tech support, materials, and hospitality/entertainment. Various meeting formats include meetings at: TCB offices; Members' facilities; hotels or other public venue; held virtually, using remote technology; hybrid meetings (virtual/in-person).
3. Collaborate with Senior Manager, Logistics/Operations to secure hotel accommodations (and meeting space when needed), restaurants and/or group activity and ground transportation.
4. Ensure meeting materials meet TCB high standards and guidelines, and are provided to all Members per the appropriate timeline and channel (12/8/4, Communities).
5. Communicate Member problems as they arise with CRE and Program Director, and proactively manage resolution of all issues.
6. Track attendance and Member feedback.
7. Manage cost forecasts and execute each meeting within budget.
8. Attend NY based Council meetings on-site as needed attend remote meetings ad hoc, as needed.
9. Continuously seek opportunities to improve our process and enhance the Member experience.

Member Retention Support:

1. Track engagement and retention metrics in the CRM (Sugar) to ensure accurate information related to Members that are: at risk, new, replacement, Center affiliates, previous Members.
2. Proactively identify at-risk Members and work with Program Director and CRE to execute a retention or replacement plan.
3. Report Member engagement, attendance, and retention data using TCB systems.

Assist Council Relations Executive and Program Directors to Deliver Member Engagement Deliverables:

1. Assist in proactive efforts to ensure each member fully participates in their Council, leveraging the value of each Council seat.
2. Help develop a plan for how TCB will connect content and other resources to address Members' business needs.
3. Provide assistance to ensure all written communication to Members (meeting agendas, etc.) is well written, high quality and engaging.
4. Provide member feedback on a timely basis to facilitate analysis of Member feedback from Council meetings so that the CRE and Program Director can continuously improve the Member experience.
5. Assist the CRE and Program Director to ensure Council discussion highlights are captured and shared with Members as insights. Program Directors will write highlights.

Qualifications:

• Bachelor's degree required.
• Minimum of 2-3 years' work experience, preferably in a customer facing role.
• Strong time management skills and able to manage multiple, competing priorities in a dynamic environment.
• Strong oral and written communication skills.
• Outstanding organizational skills and attention to detail.
• Hospitality or event management experience is a plus.
• Strong team orientation.
• Naturally curious and a quick, agile learner.
• Sociable and service oriented.
• Ability to handle adverse and unexpected situations in a composed and professional manner.
• Ability to adapt to and initiate change in a fast paced & agile environment.
• Working knowledge of MS Office products.

What We Offer

The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with hybrid working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, and employee events.

The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.