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Customer Relations Manager Jobs in Rancho Cucamonga, CA

Mission Linen Supply

Employee Relations Manager

Chino, CA · On-site

$100K - $120K/yr

Mission Linen Supply is seeking an experienced Employee Relations Manager to provide HR leadership ... its customers 'needs while providing environmentally friendly goods and services. Mission Linen ...

Mission Linen Supply

Employee Relations Manager

Chino, CA · On-site

$100K - $120K/yr

Responsibilities Mission Linen Supply is seeking an experienced Employee Relations Manager to ... its customers 'needs while providing environmentally friendly goods and services. Mission Linen ...

Mission Linen Supply

Employee Relations Manager

Chino, CA · On-site

$100K - $120K/yr

Responsibilities Mission Linen Supply is seeking an experienced Employee Relations Manager to ... its customers 'needs while providing environmentally friendly goods and services. Mission Linen ...

Mission Linen Supply

Employee Relations Manager

Chino, CA · On-site

$100 - $120/hr

Responsibilities Mission Linen Supply is seeking an experienced Employee Relations Manager to ... its customers 'needs while providing environmentally friendly goods and services. Mission Linen ...

SSD Alarm

Client Relations Manager -Anaheim

Anaheim, CA · On-site

$80 - $110/hr

Customer Service With over 50 years in the industry, SSD Alarm has grown to become one of the ... We are seeking a Client Relations Manager to join our team in Anaheim, CA. The ideal candidates are ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Rancho Cucamonga, CA

Customer Relations Manager information

See Rancho Cucamonga, CA salary details

$12

$27

$51

How much do customer relations manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer relations manager in Rancho Cucamonga, CA is $27.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $31.92 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Rancho Cucamonga, CA?

The most popular types of Customer Relations jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Customer Relations Manager jobs?

Cities near Rancho Cucamonga, CA with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $56,868 per year, or $27.3 per hour.

Customer Relations Specialist

Orange County Transportation Authority

Orange, CA • On-site

$31.39 - $37.29/hr

Full-time

Re-posted 18 days ago

Orange County Transportation Authority rating

9.7

Company rating: 9.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

6th of 854 rated public administrative organizations

Job description

Job Description

Customer Relations Specialist - Customer Relations

Under general supervision, investigates customer comments and complaints regarding the OC Bus system, OC ACCESS service, 91 Express Lanes and various other agency services and projects; strategizes resolutions and provides both verbal and written responses to customers. Responds to escalated and difficult customer calls. When assigned to oversee the contracted customer information center, provides training, communicates, and troubleshoots policy and procedural issues, and prepares and reports operational statistics. Compiles and analyzes customer comment statistics for reporting.

This is a non-exempt position in salary grade 160: Min - $31.39, Mid - $37.29, Max - $43.18/hour. The starting salary will be within this range based on qualifications.

This posting will remain open until a candidate is selected.

What You'll Do

  • Respond to customer emails, letters, social media comments, and escalated inquiries
  • Investigate and resolve customer concerns while ensuring timely and professional communication
  • Monitor customer feedback, identify trends, and recommend service improvements
  • Prepare reports and correspondence for management and executive leadership
  • Collaborate with internal teams and serve as a liaison with customer service operations
  • Ensure accurate public communications and maintain confidential information

What We're Looking For

  • Bachelor's degree or an equivalent combination of education and experience
  • Strong communication, customer service, and problem-solving skills
  • Knowledge of Orange County demographics and transportation issues is a plus
  • Bilingual in Spanish (spoken and written) is highly desirable
  • Minimum 3 years of customer service experience

Why you'll Love it Here

  • Make a meaningful impact serving the community
  • Collaborative team environment with meaningful cross-agency partnerships
  • Stability and growth with a respected public agency
  • Help keep Orange County moving-for everyone.

Join a team where innovation, integrity, and strategic thinking are valued.
Apply now to help shape the future of OCTA's programs.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.

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