At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end.
At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end.
At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end.
Quick apply
At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end.
Manage and resolve customer relations issues * Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company's guidelines * Support the talent management ...
Manage and resolve customer relations issues * Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company's guidelines * Support the talent management ...
Coordinate activity with all 24/7 teams and help improve customer relations * Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management ...
Coordinate activity with all 24/7 teams and help improve customer relations * Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management ...
Commercial Roofing Production Manager
Kitchener, ON · On-site
CA$110K - CA$120K/yr
... customer relations. Duties * Work closely with the President on all activities as required * Lead ... Manage programs to ensure adequate materials and supplies. * Maintain strong supplier and partner ...
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Commercial Roofing Production Manager
Kitchener, ON · On-site
CA$110K - CA$120K/yr
... customer relations. Duties * Work closely with the President on all activities as required * Lead ... Manage programs to ensure adequate materials and supplies. * Maintain strong supplier and partner ...
Excellent customer service, communication, and conflict-resolution abilities. * Ability to manage multiple properties, priorities, and deadlines effectively. * Proficiency with property management ...
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Excellent customer service, communication, and conflict-resolution abilities. * Ability to manage multiple properties, priorities, and deadlines effectively. * Proficiency with property management ...
... Board relations, managing budgets, ensuring operational excellence, and helping guide Property ... Strong commitment to customer service, accountability, professionalism, and continuous improvement.
... Board relations, managing budgets, ensuring operational excellence, and helping guide Property ... Strong commitment to customer service, accountability, professionalism, and continuous improvement.
Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.
Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.
Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.
Quick apply
Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.
Customer Service Manager
Kitchener, ON · On-site
We are seeking a Customer Service Manager to join our growing Commercial Excellence team to help bring innovative technologies to the market. The Position The Customer Service Manager is a frontline ...
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Customer Service Manager
Kitchener, ON · On-site
We are seeking a Customer Service Manager to join our growing Commercial Excellence team to help bring innovative technologies to the market. The Position The Customer Service Manager is a frontline ...
Customer Operations Manager
Woodstock, ON · On-site
CA$116K - CA$150K/yr
Foster good public relations at all times. * Participate in cross-functional teams to implement ... customer connections, information management, code compliance application of tariffs within ...
Customer Operations Manager
Woodstock, ON · On-site
CA$116K - CA$150K/yr
Foster good public relations at all times. * Participate in cross-functional teams to implement ... customer connections, information management, code compliance application of tariffs within ...
Customer Operations Manager
Woodstock, ON · On-site
CA$116K - CA$150K/yr
Foster good public relations at all times. * Participate in cross-functional teams to implement ... customer connections, information management, code compliance application of tariffs within ...
Customer Operations Manager
Woodstock, ON · On-site
CA$116K - CA$150K/yr
Foster good public relations at all times. * Participate in cross-functional teams to implement ... customer connections, information management, code compliance application of tariffs within ...
HR Generalist
Burlington, ON · On-site
Every day, we show up with intention and pride; in ourselves, our associates, and our customers ... Manage complex staffing responsibilities including employee relations matters, investigations ...
HR Generalist
Burlington, ON · On-site
Every day, we show up with intention and pride; in ourselves, our associates, and our customers ... Manage complex staffing responsibilities including employee relations matters, investigations ...
Fundraising Associate
Kitchener, ON · On-site
$27.20 - $31.43/hr
Experience in donor relations or customer service is an asset * Data Management with a fundraising CRM experience is a benefit * Event experience is an asset * Communications experience is an asset
Fundraising Associate
Kitchener, ON · On-site
$27.20 - $31.43/hr
Experience in donor relations or customer service is an asset * Data Management with a fundraising CRM experience is a benefit * Event experience is an asset * Communications experience is an asset
We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.
We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.
(CAN) Customer Service Manager
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Burlington, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Burlington, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Proven ability to independently manage a portfolio of customers including enterprise, mid-market and commercial sized accounts with direct accountability for retention and renewal outcomes
Proven ability to independently manage a portfolio of customers including enterprise, mid-market and commercial sized accounts with direct accountability for retention and renewal outcomes
Proven ability to independently manage a portfolio of customers including enterprise, mid-market and commercial sized accounts with direct accountability for retention and renewal outcomes
Proven ability to independently manage a portfolio of customers including enterprise, mid-market and commercial sized accounts with direct accountability for retention and renewal outcomes
Proven ability to independently manage a portfolio of customers including enterprise, mid-market and commercial sized accounts with direct accountability for retention and renewal outcomes
Quick apply
Proven ability to independently manage a portfolio of customers including enterprise, mid-market and commercial sized accounts with direct accountability for retention and renewal outcomes
Customer Relations Manager information
What does a customer relations manager do?
A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.
How does a customer relations manager typically collaborate with other departments to enhance the customer experience?
Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.
What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?
To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What is the difference between Customer Relations Manager vs Customer Service Supervisor?
| Aspect | Customer Relations Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Developing customer relationship strategies, managing key accounts, improving customer satisfaction | Overseeing daily customer service operations, supervising support staff, resolving customer issues |
| Required Skills | Communication, relationship management, strategic planning | Leadership, problem-solving, customer support skills |
| Work Environment | Office-based, client meetings, strategic planning sessions | Call centers, retail stores, customer support centers |
| Common Certifications | Customer Service Certification, CRM certifications | Customer Service Certification, Supervisory certifications |
The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.
What is a customer relations manager?
A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.
What is the role of a Customer Relations Manager?
A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.
What are the most commonly searched types of Customer Relations jobs in Kitchener, ON?
The most popular types of Customer Relations jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Customer Relations Manager jobs?
Cities near Kitchener, ON with the most Customer Relations Manager job openings:
Customer Relationship Manager
Kitchener, ON • On-site
Dabadu
Full-time
Posted 23 days ago
Job description
At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end. This is your opportunity to help shape the future of Customer Success at a growing startup that's rethinking how things should be done.
Our ideal candidate brings hands-on experience in onboarding, customer advocacy, issue resolution, and user adoption strategies. We're not a traditional organization... we value original thinking, challenge the status quo, and take pride in delivering exceptional products without rigid playbooks.
If you're passionate about turning customers into loyal champions and want to make a serious impact, we want to hear from you.
What You'll Be Doing:
- Lead customers through a smooth onboarding process, setting them up for long-term success and engagement
- Build and maintain a communication strategy that drives satisfaction and strengthens customer relationships
- Offer expert support around task and project collaboration to ensure clients are getting the most out of the platform
- Conduct regular account reviews to check in on success, tackle any issues, and explore opportunities for deeper product adoption
- Create and refine processes, resources, and strategies that help maximize product value across customer accounts
- Analyze usage data to uncover insights and enhance experiences
- Collaborate with the development team to pass on customer feedback and assist in testing new features and releases
- Partner with Sales and Leadership to surface expansion opportunities and inform the broader business strategy
- Provide product management with feedback and customer insights that drive improvements in adoption, retention, and satisfaction metrics
What We're Looking For:
- A Bachelor's degree and 1-3 years in a client-facing role (Customer Success, Support, or Account Management preferred)
- Strong written, verbal, and presentation skills! You know how to communicate clearly and effectively
- Enthusiastic, self-starter attitude with a team-focused mindset
- Experience engaging with senior-level and executive stakeholders
- Eagerness to work in a fast-paced, early-stage environment
- Great at juggling priorities, managing projects, and staying organized
- A solid understanding of SaaS business models and B2B platforms
- Skilled at tailoring communication for different customer personas
- Detail-oriented and methodical in your approach
Bonus Points If You Have:
- Bilingual fluency in English and French
- Experience working with clients in the automotive retail space
- Previous experience in a software startup environment
Why You'll Love Working Here:
- Join a small, high-performing team creating meaningful technology
- Contribute to the foundation of a growing company's operations and culture
- Work in a fun, collaborative space that doesn't take itself too seriously
- Enjoy strong coffee, great conversations, and team learning lunches every Friday
Let's Build the Future Together
Dabadu is reshaping how automotive technology works and we're just getting started. If you're eager to wear multiple hats, grow alongside a fast-moving team, and truly make a difference, this is the place for you!
Apply now and bring your passion to life.