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Customer Relations Assistant Jobs in Kitchener, ON

Dabadu

Customer Relationship Manager

Kitchener, ON

Collaborate with the development team to pass on customer feedback and assist in testing new features and releases * Partner with Sales and Leadership to surface expansion opportunities and inform ...

Dabadu

Customer Relationship Manager

Kitchener, ON · On-site

Collaborate with the development team to pass on customer feedback and assist in testing new features and releases * Partner with Sales and Leadership to surface expansion opportunities and inform ...

OVHcloud

DC IT Technician

Cambridge, ON · On-site

... * Assist team members with other relevant maintenance tasks within the Datacenter * Coordinate activity with all 24/7 teams and help improve customer relations * Contribute to the continuous ...

La Senza

Co-Manager

Hamilton, ON · On-site

Overview The role of the Co-Manager is to assist the Store Manager in leading the operational ... Manage and resolve customer relations issues * Support recruiting, hiring, and onboarding processes ...

Quadreal

Assistant Community Manager

Hamilton, ON · On-site

CA$50K - CA$55K/yr

The Assistant Community Manager is responsible for the implementation andexecution of resident ... Customer Service / Resident Relations * Professionally and courteously handle all inquiries ...

Ray of Hope

Fundraising Associate

Kitchener, ON · On-site

$27.20 - $31.43/hr

Lead overall event organization, event day site setup and registration * Assist donors with third ... Experience in donor relations or customer service is an asset * Data Management with a fundraising ...

AMRE Supply

HR Generalist

Burlington, ON

Every day, we show up with intention and pride; in ourselves, our associates, and our customers ... Coach and assist managers on employee relations, organizational policies, and termination processes ...

Tim Hortons

Supervisor

Innerkip, ON

... the restaurant in relations to customer service, organization and stocked product Guide and ... tills Assist in scheduling and staffing track inventory *Must have strong communication and ...

Tim Hortons

Supervisor

Woodstock, ON

... the restaurant in relations to customer service, organization and stocked product Guide and ... tills Assist in scheduling and staffing track inventory *Must have strong communication and ...

Tim Hortons

Supervisor

Innerkip, ON · On-site

... the restaurant in relations to customer service, organization and stocked product Guide and ... tills Assist in scheduling and staffing track inventory *Must have strong communication and ...

Magna

Commercial Coordinator

Milton, ON

CA$70K - CA$85K/yr

Creates and maintains excellent customers relations * Works closely with other departments to ... to assist in the initial screening of applications submitted through our Workday system. These ...

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All JobsCustomer Relations JobsCustomer Relations Assistant JobsCustomer Relations Assistant Jobs in Kitchener, ON

Customer Relations Assistant information

See Kitchener, ON salary details

$6

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How much do customer relations assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer relations assistant in Kitchener, ON is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $12.78 and $18.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are the most commonly searched types of Customer Relations jobs in Kitchener, ON?

The most popular types of Customer Relations jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Customer Relations Assistant jobs?

Cities near Kitchener, ON with the most Customer Relations Assistant job openings:

Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Kitchener, ON as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $33,684 per year, or $16.2 per hour.

Customer Relationship Manager

Dabadu

Kitchener, ON

Full-time

Posted 24 days ago

Job description

At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end. This is your opportunity to help shape the future of Customer Success at a growing startup that's rethinking how things should be done.


Our ideal candidate brings hands-on experience in onboarding, customer advocacy, issue resolution, and user adoption strategies. We're not a traditional organization... we value original thinking, challenge the status quo, and take pride in delivering exceptional products without rigid playbooks.


If you're passionate about turning customers into loyal champions and want to make a serious impact, we want to hear from you.


What You'll Be Doing:

  • Lead customers through a smooth onboarding process, setting them up for long-term success and engagement
  • Build and maintain a communication strategy that drives satisfaction and strengthens customer relationships
  • Offer expert support around task and project collaboration to ensure clients are getting the most out of the platform
  • Conduct regular account reviews to check in on success, tackle any issues, and explore opportunities for deeper product adoption
  • Create and refine processes, resources, and strategies that help maximize product value across customer accounts
  • Analyze usage data to uncover insights and enhance experiences
  • Collaborate with the development team to pass on customer feedback and assist in testing new features and releases
  • Partner with Sales and Leadership to surface expansion opportunities and inform the broader business strategy
  • Provide product management with feedback and customer insights that drive improvements in adoption, retention, and satisfaction metrics


What We're Looking For:

  • A Bachelor's degree and 1-3 years in a client-facing role (Customer Success, Support, or Account Management preferred)
  • Strong written, verbal, and presentation skills! You know how to communicate clearly and effectively
  • Enthusiastic, self-starter attitude with a team-focused mindset
  • Experience engaging with senior-level and executive stakeholders
  • Eagerness to work in a fast-paced, early-stage environment
  • Great at juggling priorities, managing projects, and staying organized
  • A solid understanding of SaaS business models and B2B platforms
  • Skilled at tailoring communication for different customer personas
  • Detail-oriented and methodical in your approach


Bonus Points If You Have:

  • Bilingual fluency in English and French
  • Experience working with clients in the automotive retail space
  • Previous experience in a software startup environment


Why You'll Love Working Here:

  • Join a small, high-performing team creating meaningful technology
  • Contribute to the foundation of a growing company's operations and culture
  • Work in a fun, collaborative space that doesn't take itself too seriously
  • Enjoy strong coffee, great conversations, and team learning lunches every Friday


Let's Build the Future Together

Dabadu is reshaping how automotive technology works and we're just getting started. If you're eager to wear multiple hats, grow alongside a fast-moving team, and truly make a difference, this is the place for you!


Apply now and bring your passion to life.

Apply