ZipRecruiter

Log In

1

Customer Relations Manager Jobs in Ohio (NOW HIRING)

Cabela's

Customer Relations Associate

Warren, OH · On-site

$34K - $43K/yr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Cabela's

Customer Relations Part-Time

Rossford, OH · On-site

$38K - $47K/yr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Bass Pro Shops

Customer Relations Associate

Niles, OH · On-site

$34K - $43K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Bass Pro Shops

Customer Relations Associate

Niles, OH · On-site

$34K - $43K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

RCD RV

Customer Relations Department

Heath, OH · On-site

Maintain and enhance customer relationships through follow up by utilizing our CRM software and communicating with current and past customers to promote a good buying experience and ongoing ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ...

4 Over llc

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ...

previous pagenext page

Showing results 21-40

All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Ohio

Customer Relations Manager information

See Ohio salary details

$11

$25

$47

How much do customer relations manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relations manager in Ohio is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.71 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Ohio? The most popular types of Customer Relations jobs in Ohio are:
What cities in Ohio are hiring for Customer Relations Manager jobs? Cities in Ohio with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,905 per year, or $25.4 per hour.

Customer Relations Coordinator

Forward Air

Groveport, OH • On-site

$22/hr

Full-time

Re-posted 2 days ago

Job description

Pay Rate: $22.00 Per hour

Schedule: Mon - Fri 8am - 5pm

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.

Responsibilities

  • Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and inperson interactions.
  • Provide frontline customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
  • Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
  • Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
  • Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
  • Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).
  • Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
  • Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
  • Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
  • Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
  • Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
  • Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
  • Participate in training, meetings, and process improvement activities as assigned.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred. 
  • Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
  • Strong attention to detail with the ability to follow established processes consistently.
  • Clear, professional written and verbal communication skills with a customerfocused approach.
  • Ability to work collaboratively in a fastpaced, teamoriented, onsite environment.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% onsite setting (listed in this posting), with travel for related meetings/events.

Apply