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Customer Relations Manager Jobs in Arizona (NOW HIRING)

Mission Linen Supply

Employee Relations Manager

Phoenix, AZ · On-site

$100K - $120K/yr

Mission Linen Supply is seeking an experienced Employee Relations Manager to provide HR leadership ... its customers 'needs while providing environmentally friendly goods and services. Mission Linen ...

VIOCF

Customer Relations Specialist

Cottonwood, AZ · On-site

Customer Relations Specialist Geared for the Driven At Hartley Enterprises LLC, a franchisee of ... Please contact the Service Center Manager for reasonable accommodation during any aspect of the ...

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Customer Relations Manager information

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$11

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$47

How much do customer relations manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer relations manager in Arizona is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $29.13 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Arizona?

The most popular types of Customer Relations jobs in Arizona are:

What cities in Arizona are hiring for Customer Relations Manager jobs?

Cities in Arizona with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Arizona as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $51,858 per year, or $24.9 per hour.

Customer Relations Manager

Phoenix, AZ • On-site

Lithia Motors, Inc.
See more jobs at Lithia Motors, Inc.external

$3.5K - $5.0K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Lithia Motors rating

7.5

Company rating: 7.5 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

Job description

Dealership:L0378 Bell Road ToyotaBell Road Toyota

Hiring: Customer Relations Manager

  • Pay: $3,500 - $5,000 per month (DOE)
  • Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

At Bell Road Toyota, we are committed to creating exceptional customer experiences before, during, and after the sale. We're looking for a customer-focused Customer Relations Manager to help increase customer satisfaction, strengthen dealership processes, and support continuous improvement projects. You'll make a meaningful impact on the customer experience while working with a collaborative team and supportive leadership that values service excellence, teamwork, and professional growth.

What You'll Do

  • Build relationships with customers and help enhance the overall customer experience
  • Lead customer follow-up efforts and address concerns in a timely, professional manner
  • Monitor and improve CSI/SSI performance and customer feedback trends
  • Partner with dealership leadership on process improvements and customer satisfaction initiatives
  • Track, manage, and respond to online reviews and customer feedback
  • Monitor calls and provide coaching opportunities to support team performance
  • Support manufacturer programs, audits, and survey reporting requirements
  • Assist with receptionist scheduling, training, and departmental support as needed

What You'll Bring

  • 2+ years of customer service, customer relations, hospitality, retail, or automotive experience
  • Communication skills
  • Manage multiple priorities
  • Review customer feedback and identify improvement opportunities
  • Proficiency with computers, Microsoft Office, and data entry systems
  • A passion for delivering outstanding customer experiences
  • Availability to work Saturdays as our needs require
  • Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

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