Customer Relations Coordinator Jobs in Rochester, MN

Overview
Are you looking for a highly rewarding opportunity that provides extensive career growth opportunity? Gilbane is seeking a Project Engineer to be responsible for obtaining, evaluating, coordinating, and distributing all related project information and documentation to assist the project team in maintaining the project timeline, within budget and to the quality specified.
Who are we?
As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more!
We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Who are you?
You are someone who acts inclusively, showing empathy and treating others with respect and dignity in order to uphold Gilbane's core value of Caring and "People First" workplace culture. You seek to listen in order to understand and can convey information clearly. You're a strong problem solver who can identify, prioritize, and implement alternatives for solutions, and you demonstrate adaptability by collaborating with others and supporting team members to achieve excellence. A self-starter who shows passion, commitment, and ownership all while delivering on business outcomes and driving results. You're someone who identifies opportunities for new and improved ways of doing things that result in value-add solutions.
Your core values match Gilbane's: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.
What's in it for you?
Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader.
Responsibilities

• Manages the change management process effectively under the direction of the Project Manager
• Serves as a key player in monthly cost report meetings and contributes with meaningful data/talking points
• Adheres to the project controls procedures to include monthly cost control, pay requests, and cost reporting successfully
• Expedites material deliveries effectively
• Reviews and evaluates shop drawings accurately
• Encourages others to seek opportunities for different and innovative approaches to problems and opportunities continually
• Develops business through identifying client needs, identifying Gilbane opportunity matches, and communicating the value and differentiation of Gilbane to prospective clients
• Reviews customer feedback proactively, builds a customer centric mentality within teams, and demonstrates knowledge of different market sectors and delivery systems to ensure positive customer relations
• Coaches and mentors less experienced team members
• Supports a positive and inclusive work environment

Qualifications
EXPERIENCE/EDUCATION

• Bachelor's degree in Engineering or Construction Management
• 4+ years of experience with a large trade contractor, construction management or general contractor organization
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES

• Strong verbal and written skills
• Ability to work in a team environment
• Proficient in Microsoft Office programs
• Proven capability to establish specific measurable, attainable performance goals and hold others accountable for achieving them
• Demonstrated ability to build active team participation, team trust and strengthen positive interactions
• Ability to articulate financial knowledge and customer satisfaction awareness of how the company makes a profit
• Demonstrated ability to adapt personal communication style to suit the target audience and situation including highly effective presentations, clear and concise writing on complex and sensitive topics, and understanding through paraphrasing and use of relevant examples
• Financial management familiarity
• OSHA 30-hour certification
• MEP knowledge
• Understanding of contract documents & specifications
• Proficient in Procore
• Expertise in CMiC preferred

Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.
For Minnesota, this ranges from $85,000 - $118,000 plus benefits and retirement program.
Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. Click here to view the physical demands and working conditions required to perform this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.