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Customer Relations Associate Jobs in Berkeley, CA

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Berkeley, CA

Customer Relations Associate information

See Berkeley, CA salary details

$30.6K

$57.7K

$82K

How much do customer relations associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer relations associate in Berkeley, CA is $57,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $61,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Berkeley, CA? The most popular types of Customer Relations jobs in Berkeley, CA are:
What cities near Berkeley, CA are hiring for Customer Relations Associate jobs? Cities near Berkeley, CA with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Berkeley, CA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,657 per year, or $27.7 per hour.

Client Relations Associate - Entry Level

Invictus Marketing Solutions

Oakland, CA • On-site

$45K - $57K/yr

Other

Posted 24 days ago

Job description

Full-Time Entry-Level Client Relations Associate

We're hiring a Full-Time Entry-Level Client Relations Associate to support customer communications, client engagement, account coordination, and business growth initiatives.

This opportunity is perfect for recent graduates, career changers, and motivated professionals looking to launch a career in client relations, customer service, account management, business development, marketing, or communications.

No prior client relations experience is required. We provide paid training, one-on-one mentorship, and ongoing professional development to help you build valuable skills and advance your career.

About the Role

As an Entry-Level Client Relations Associate, you'll serve as an important connection between our clients and internal teams. You'll help strengthen client relationships, coordinate communications, support marketing initiatives, and contribute to a positive customer experience while gaining hands-on business experience.

This role provides experience in:

  • Client Relations
  • Customer Service
  • Account Management
  • Business Development
  • Marketing
  • Customer Success
  • Communications
  • Business Operations
  • Leadership Development

You'll work in a collaborative environment where relationship-building, communication, and problem-solving are valued every day.

Key Responsibilities
  • Build and maintain strong relationships with clients and customers
  • Respond to client inquiries with professionalism and exceptional customer service
  • Support client onboarding and account management activities
  • Coordinate customer communications and engagement initiatives
  • Assist with marketing campaigns, promotional events, and outreach efforts
  • Collaborate with internal teams to ensure successful project execution
  • Track project timelines, client interactions, and account activity
  • Prepare reports, presentations, and client updates
  • Identify opportunities to improve customer satisfaction and client retention
  • Maintain accurate customer records and documentation
  • Participate in ongoing training focused on communication, leadership, and professional development
Qualifications

We're looking for candidates who are:

  • Friendly, professional, and relationship-focused
  • Excellent communicators with strong interpersonal skills
  • Customer-oriented with a positive, solution-focused mindset
  • Organized and detail-oriented
  • Adaptable and able to manage multiple priorities
  • Motivated to learn and grow professionally
  • Collaborative team players who thrive in fast-paced environments
Requirements
  • High school diploma or equivalent
  • Full-time availability

A degree in Business, Marketing, Communications, Public Relations, or a related field is beneficial but not required. Experience in any of the following is helpful, but not required:

  • Customer Service
  • Client Services
  • Retail
  • Hospitality
  • Sales
  • Marketing
  • Administrative Support
  • Event Coordination
  • Account Support
What We Offer

We believe in developing talent from within and providing the training needed for long-term success.

Benefits include:

  • Competitive weekly compensation
  • Paid training and comprehensive onboarding
  • One-on-one mentorship and career coaching
  • Leadership development programs
  • Performance-based advancement opportunities
  • Hands-on experience in client relations, marketing, and business operations
  • Collaborative, supportive, and team-oriented workplace
  • Clear opportunities for internal promotion and career growth
Career Growth Opportunities

This is more than an entry-level job—it's the beginning of a rewarding career path with opportunities to advance into leadership, management, and client-facing roles.

You'll develop valuable skills in:

  • Client Relationship Management
  • Customer Success
  • Account Management
  • Professional Communication
  • Marketing and Brand Representation
  • Business Development
  • Problem-Solving
  • Leadership and Team Collaboration

Whether you're beginning your career, transitioning into a new industry, or looking for a company that invests in employee development, this role provides the experience, mentorship, and training needed to succeed.

Why Join Our Team?

Our people are our greatest asset. We provide ongoing mentorship, structured training, and real-world experience to help every team member reach their full potential. If you're looking for a career where you can develop professional skills, build meaningful client relationships, and grow into leadership opportunities, this is the place for you.

Apply Today

Take the next step toward a rewarding career in client relations, customer service, account management, marketing, communications, and business development.

Apply today for our Entry-Level Client Relations Associate position and begin building a successful career with a company dedicated to your professional growth and long-term success.

Apply