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Customer Relations Associate Jobs in Appleton, WI

Scheels

Public Relations Associate

Appleton, WI · On-site

$20/hr

Every customer interaction is an opportunity to exceed expectations * We focus on making every ... Manages public relations between SCHEELS and our customers via multiple internet platforms.

Ferguson Enterprises Inc.

Credit Trainee

Appleton, WI · On-site

Customer Relations and Visitation * Secondary Security * Uniform Commercial Code * Financial Statement Upon successful completion of the program, the associate will have an entry-level working ...

HP Products

Credit Trainee

Appleton, WI · On-site

Customer Relations and Visitation * Secondary Security * Uniform Commercial Code * Financial Statement Upon successful completion of the program, the associate will have an entry-level working ...

Lighting Unlimited

Credit Trainee

Appleton, WI · On-site

Customer Relations and Visitation * Secondary Security * Uniform Commercial Code * Financial Statement Upon successful completion of the program, the associate will have an entry-level working ...

SUPPLY.com

Credit Trainee

Appleton, WI · On-site

Customer Relations and Visitation * Secondary Security * Uniform Commercial Code * Financial Statement Upon successful completion of the program, the associate will have an entry-level working ...

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Appleton, WI

Customer Relations Associate information

See Appleton, WI salary details

$23.8K

$44.8K

$63.8K

How much do customer relations associate jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer relations associate in Appleton, WI is $44,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $47,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Appleton, WI? The most popular types of Customer Relations jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Relations Associate jobs? Cities near Appleton, WI with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Appleton, WI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,946 per year, or $22.1 per hour.

Public Relations Associate

Scheels

Appleton, WI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Scheels rating

7.2

Company rating: 7.2 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

119th of 732 rated retailers

Job description

Scheels Company Goal:
Our goal is to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
What We Commit To - Our Employee Ownership Values
As an employee-owner, you're expected to actively contribute to a culture that thrives on:
  • Delivering a Personalized WOW Customer Experience

      • Every customer interaction is an opportunity to exceed expectations
      • We focus on making every visit memorable, personalized, and impactful

  • Having a Team-First, Winning Mentality

      • We succeed together by supporting one another and celebrating team wins
      • Collaboration and unity drive our performance and customer experience

  • Learning and Adapting to Constant Change

      • We embrace growth, innovation, and feedback
      • Change is not a barrier-it's a catalyst for improvement and excellence

  • Taking Pride in Our Work and Thinking Like Owners

      • Every task matters, and we take full responsibility for the results
      • Ownership means accountability, care, and drive to go above and beyond

  • Expecting Honesty and Integrity in All That We Do

    • Trust is the foundation of our relationships-with customers and with each other
    • We act with transparency, fairness, and respect at all times

Responsibilities:
  • Social Media:
    • Produce high impact and high quality content for social platforms, leveraging advanced editing to highlight technical product features and reinforce the distinctive SCHEELS brand aesthetic.
    • Streamline the creation of expert-led content by effectively managing all pre-production logistics from identifying key product launches to organizing fast-paced shot lists that minimize disruption to store operations.
    • Successfully follow and create content for campaigns led by SCHEELS Campus.
    • Understand both predictive and recapping analytical data pertaining to social media.
    • Knowledge of social media platforms and SCHEELS digital marketing best practices.
    • Manages public relations between SCHEELS and our customers via multiple internet platforms.
    • Understand the SCHEELS brand and event marketing strategies.
    • Must have experience with Adobe Premier and Adobe Lightroom.

    Public Relations:
    • Welcome, greet and address customers in a friendly and courteous manner while providing prompt and outstanding services both in-store and during off-site events.
    • Strong knowledge of SCHEELS policies and applicable laws.
    • Identify and direct local community outreach opportunities including Helping Hands, United Way and the SCHEELS Gives Back Program.
    • Serve as a representative of SCHEELS at partner events by upholding the highest standards in conduct and appearance.
    • Foster and create partnerships through donations while managing the store donation budget.
    • Must have strong oral and written communication, while exercising sound judgement and tact as it relates to interactions with customers, SCHEELS associates and the community.
    • Ability to be organized, multitask and maintain all aspects of social media and donations. Professional in appearance and attitude.
    • Embrace and embody the SCHEELS brand and culture acting as a passionate ambassador to cultivate our community through social media platforms and donations.
    • Assists and Aids the Event Coordinator for annual budget strategy and Events.
    • Ability to work assigned schedules which may include varied hours evenings, weekends and holidays. Schedule will include 2-3 weekend days, and 2-3 week nights per month including occasional travel/overnight stays.
    • Must possess a valid driver's license.

Education & Experience:
  • The ideal candidate will have a bachelor's degree in business, marketing, or a related field; 2-5 years of related experience, or an equivalent combination of education and experience
  • Must have experience with Adobe Premier and Adobe Lightroom.

Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Benefits:
At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage-including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)
Learn more about what it means to be an owner at SCHEELS on our Careers Page.
EQUAL EMPLOYMENT OPPORTUNITY
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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