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Customer Relations Associate Jobs in Connecticut

Waterbury Hospital

Customer Service Associate

Waterbury, CT · On-site

$14.75 - $20.50/hr

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication ...

RBC Bearings

Associate Product Manager

Oxford, CT · On-site

The Associate Product Manager will manage business processes related to long-term growth, including new product development and customer relations. Responsibilities : • Responsible for supporting ...

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Connecticut

Customer Relations Associate information

See Connecticut salary details

$23.8K

$44.8K

$63.7K

How much do customer relations associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer relations associate in Connecticut is $44,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $47,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Connecticut? The most popular types of Customer Relations jobs in Connecticut are:
What cities in Connecticut are hiring for Customer Relations Associate jobs? Cities in Connecticut with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Connecticut as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,795 per year, or $21.5 per hour.

Customer Service Associate

Waterbury Hospital

Waterbury, CT • On-site

$14.75 - $20.50/hr

Other

Re-posted 13 days ago

Waterbury Hospital rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

161st of 1,056 rated hospitals

Job description

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication, administrative and coordinative functions to fully support patient care activities.
RESPONSIBILITIES
- Performs reception and communication duties to ensure all patient, visitor, physician, and staff needs are met in support of patient care, in a pleasant, courteous, and professional manner.
- Utilizes all computer and manual systems for patient scheduling, registration, transfer, tracking, ordering and charging supplies, and other appropriate applications.
- Receives, collates, processes, files, and otherwise appropriately maintains all patient medical records and functions relating to medical status and care, maintaining strict confidentiality at all times.
- Coordinates patient flow and processes to ensure patient is admitted and discharged within scheduled timeframe and with a maximum level of patient customer satisfaction.
- Compiles and completes recurrent census reports, presents data, maintains updated and revised logs, manuals, and reference material.
- Participates in educational activities to maintain and improve professional and technical development and increase skills, abilities, job knowledge, and competency.
- Performs other related duties as required.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
• - Ability to operate office equipment, including computer terminals with speed and accuracy.
• - Ability to interact with patient's families with tact and confidentiality.
• - Ability to communicate effectively with Doctor's offices, department staff and patients.
• - Knowledge of office and hospital systems.
• - Ability to schedule and prioritize patient flow.
• - Ability to work independently and to make decisions within the framework of departmental policies.
• - Ability to provide repetitive movements and to stand for long periods of time. Ability to manage stress and conflict in a time oriented environment. Ability to flex work hours and rotate among job activities.
• - Advanced level of accountability, problem solving, and interpersonal conflict resolution abilities.
EXPERIENCE
• - High school graduate.
• - Graduate of Medical Secretary Program preferred.
- - 2 years experience within the hospital system
•

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