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Customer Relations Associate Jobs in Bridgeport, CT

Waterbury Hospital

Customer Service Associate

Waterbury, CT · On-site

$14.75 - $20.50/hr

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication ...

Waterbury Hospital

Customer Service Associate

Waterbury, CT · On-site

$14.75 - $20.50/hr

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication ...

Waterbury Hospital

Customer Service Associate

Waterbury, CT · On-site

$14.75 - $20.50/hr

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication ...

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Bridgeport, CT

Customer Relations Associate information

See Bridgeport, CT salary details

$25.6K

$48.2K

$68.6K

How much do customer relations associate jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer relations associate in Bridgeport, CT is $48,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $51,200.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Bridgeport, CT?

The most popular types of Customer Relations jobs in Bridgeport, CT are:

What cities near Bridgeport, CT are hiring for Customer Relations Associate jobs?

Cities near Bridgeport, CT with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Bridgeport, CT as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,878 per year, or $23 per hour.

Patient Relations Associate - Bilingual

Planned Parenthood

Smithtown, NY • On-site

$21.25 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Planned Parenthood rating

7.9

Company rating: 7.9 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

107th of 896 rated healthcare providers

Job description

Position Summary:
Under the direction of the Director, Patient Relations Center, the Patient Relations Associate (PRA) provides friendly, accurate, and efficient telephone customer service, and schedules appointments on PPHP’s Clinical Information System (CIS). As the front-line contact with PPHP’s customers, the PRA responds in a personalized and sensitive manner with accurate information to arrange convenient appointments and provide accurate referrals for service. In addition, the PRA assures departmental compliance with affiliate policies regarding appointments, confidentiality and accurately enters registration, insurance, and appointment data into the computer.
Essential Functions:
  • Answer in-bound telephone calls within three rings and according to protocol. (i.e., Planned Parenthood Hudson Peconic; this is Ernestine. How may I help you?). 
  • Answer callers’ questions regarding hours, services, directions, prices, referrals, etc. 
  • Forward callers with medical questions and concerns to appropriate health center staff. 
  • Ask appropriate questions to determine type of visit necessary for the patient needs. 
  • Schedule patient appointments on CIS using existing registration information or by processing a “mini” registration.  
  • Accurately record insurance information on system; verify that coverage is in effect; verify that insurance covers the services being requested. 
  • Obtain pre-authorization for services from third-party insurers as needed, and provide detailed documentation of such authorization. 
  • Perform sliding fee scale assessment as required. 
  • Screens and provides information on available programs, i.e., Family Planning Benefits Program (FPBP), Medicaid for Pregnant Women, etc. 
  • Provide all information to ensure that the patient is prepared for his/her visit to a PPHP health center. 

Supports and encourages a culture that: 
  • Provides a rich conduit of information and ideas between sites and other PPHP departments; Participates in ongoing feedback with colleagues.
  • Incorporates customer satisfaction into all aspects of the work.
  • Encourages Team to take responsibility for evaluating and improving systems.

Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly.
  • Ensures that interactions incorporate PPHP Service Standards and values of integrity, partnership, customer focus, communication and quality.
  • Supports effort of the PPHP’s diversity program to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity.
  • Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act), CLIA (Clinical Laboratory Improvement Administration) and Title X.

Non-Essential Functions:
  • Provide feedback to management regarding trends that may impact services, programs or marketing plans.
  • Complete all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA.
  • Regularly checks personal PPHP email account for important affiliate-related communications, at least every 24 hours.

Qualifications: 
Experience, Education and Licensure:
  • Commitment to the mission and goals of Planned Parenthood.
  • Minimum High school diploma or equivalent, with one year of experience in a call center, a health care setting, or providing customer service.
  • Excellent customer service skills, especially a calm and friendly telephone manner.
  • Adept at using CIS software and MS Outlook programs utilized in this affiliate.
  • Ability to perform detail-oriented work routinely.
  • Ability to handle confidential information discreetly.
  • Ability to speak Spanish or other languages common to the PPHP’s clientele, preferred.
  • Ability to work flexible hours including evenings and weekends.

$21.25 per hour, after successful completion of probationary period increase to $21.75 per hour. PPHP offers a comprehensive and competitive benefits package   including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be   eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Preceptorship Bonus, Quarterly Bonus program and a 401(k) Plan with a match.
The salary range and/or hourly rate listed is a good faith determination of   potential base compensation that may be offered to a successful applicant for   this position at the time of this job posting and may be modified in the   future. When determining a team member's base salary and/or rate, several   factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity.

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