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Customer Relations Assistant Jobs in Rosenberg, TX

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Customer Relations Assistant information

See Rosenberg, TX salary details

$15.2K

$39.1K

$50.4K

How much do customer relations assistant jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer relations assistant in Rosenberg, TX is $39,093.00, according to ZipRecruiter salary data. Most workers in this role earn between $27,700.00 and $40,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are the most commonly searched types of Customer Relations jobs in Rosenberg, TX?

The most popular types of Customer Relations jobs in Rosenberg, TX are:

What cities near Rosenberg, TX are hiring for Customer Relations Assistant jobs?

Cities near Rosenberg, TX with the most Customer Relations Assistant job openings:

Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Rosenberg, TX as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $39,093 per year, or $18.8 per hour.

Client Relations Representative

Law Office of Bryan Fagan

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description


The Client Relations Representative is the first point of contact for many clients and plays an essential role in creating a professional, welcoming, and efficient experience. This role requires client-facing responsibilities, administrative duties and reporting. The ideal candidate is proactive, highly organized, and committed to fostering strong relationships with clients, being highly communicative with our client via phone, email and chats.  The performance metrics is measured by client communications outreach for problem solving and proactive metrics a

This position is central to supporting attorneys, paralegals, and office staff by coordinating case assignments, scheduling client interactions, managing communications, and ensuring the office environment remains clean, organized, and client-ready.


Client Relations & Communication
  • Serve as a primary point of contact for clients, handling inquiries with professionalism and courtesy.
  • Answer incoming phone calls, screen and direct calls to the appropriate team member, and provide general information as needed.
  • Return client phone calls in a timely and professional manner to ensure consistent follow-up and client satisfaction.
  • Respond promptly and accurately to client emails to maintain strong communication and client confidence.
  • Schedule consultations, meetings, and follow-ups between clients and attorneys, ensuring proper coordination of calendars. 
  • Assist clients during in-office visits, providing hospitality and ensuring a welcoming environment.
  • Act as a witness for client document signings, ensuring professionalism and adherence to office procedures.
  • Maintain confidentiality in all client communications and documentation.
  • Respond to and manage client tickets or service requests submitted through HubSpot.
Case Management Support
  • Input new cases into Clio and update the Case Assignment spreadsheet. 
  • Update the assigned Attorneys drive by transferring the clients folder into the team drive.
  • Update the clients information in Hubspot with the assigned legal team
Office Operations & Facilities Support
  • Oversee the cleanliness and sanitation of client-facing spaces, including conference rooms and reception areas.
  • Ensure all breakrooms and conference rooms are fully stocked with supplies, refreshments, and necessary materials.
  • Distribute and track office supplies to staff, ensuring adequate inventory is maintained.
  • Maintain an organized, professional environment that reflects the firm's values and commitment to service clients in excellence.
Administrative & Leadership Support
  • Provide general administrative assistance to office leadership, including personal and business-related tasks, as directed.
  • Support the coordination of meetings, training, and events.
  • Assist with preparing documents, correspondence, and reports as needed.
  • Act as a liaison between office leadership, staff, and clients to support efficient communication and workflow,
 Other duties as Needed:
  • Duties may involve unplanned, situational work outside of the standard scope that the employee should be prepared to step in and provide support as new priorities or urgent needs arise.

Required Qualifications
  • High school diploma or equivalent.
  • 2+ years of experience in client relations, administrative support, or office coordination.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities, with attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and email communication systems.
  • Ability to handle multiple priorities and adapt quickly to shifting needs.
  • Professional demeanor with a client-first mindset.
  • Reliable and dependable with a strong sense of accountability.
  • Commitment to maintaining confidentiality and handling sensitive information appropriately.
Preferred Qualifications
Associate's or Bachelor's degree in Business Administration, Communications, or related field.
  • Prior experience working in a law firm, legal services, or professional services environment.
  • Familiarity with HubSpot or other CRM/ticketing systems.
  • Bilingual (Spanish/English) or multilingual communication skills.
  • Experience in managing office supplies, facilities, or hospitality services.
  • Demonstrated ability to support leadership with administrative or personal tasks.
  • Customer service training or certification.

Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
Schedule:
  • 8 hour shift
  • 40-hour work week 
  • Weekends as needed
Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.

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